1.202 1 annual work summary of ordinary employees.

Time flies, time flies, and I have been working in the community for a whole year in a blink of an eye. Through this year's test and tempering, as a community cadre, I have a deeper understanding and understanding of this work in the community, and I have gained a lot, which is inseparable from the concern of the leaders and the support and help of my colleagues. Especially in the face of people with different personalities, they can serve every resident sincerely; I have learned to care for everyone with love, and I have also developed a strong and optimistic attitude in the face of pressure and difficulties. The summary work mainly includes the following aspects:

1. The work of neighborhood committees is a project of directly contacting families and serving residents.

According to the arrangement of community work, my colleagues and I assisted in handling the bus pass for the elderly throughout the year, and handled the annual examination of the bus pass held by the elderly in the community in the first half and the second half of the year in time; Organize many health knowledge lectures and assist health stations to carry out free clinic activities. Participated in the host of Lantern Festival and July 1st cultural activities. Comprehensively manage the overall environment of the jurisdiction, and supervise and rectify the road open-air barbecue from the end of March to the end of September; Organize some materials to create demonstration communities and trade unions. In next year's work, we will focus on the service concept of actively providing quality services and people-oriented, strengthen service awareness and do more practical things.

Second, the comprehensive service hall is the first window to serve residents and receive tourists. Service quality is related to the harmony, civilization, taste and vital interests of the community.

Therefore, maintaining a good moral style, constantly strengthening the cultivation of ideological and professional quality, and serving the residents in the jurisdiction with full work enthusiasm and efficiency are the first elements of our service. This year, in addition to the normal reception of repairs, complaints and maintenance work, it also undertook temporary tasks such as 100 households collecting property fees, more than 600 households collecting water fees every two months in Xincun, and more than 400 households charging for replacing water meters. All of them have been collected and reimbursed in time according to the regulations, and there is no phenomenon of wrong collection, missed collection and artificial charging. Be proficient in office facilities, equipment use and specialization next year.

Summing up my work, I can see that there is still a big gap between my efforts and the demands of the leaders and the expectations of the masses. I am confident that in my future work, I will take "obeying the leadership, uniting my colleagues, studying hard and working hard" as the criterion, strictly demand myself and conscientiously complete all the work assigned by the leadership. Their own ability is insufficient, and the methods and means are insufficient. I will demand myself with the quality of excellent community workers, learn from my old colleagues with an open mind, learn from their experience, better handle the problems encountered in my work, get along more harmoniously with residents, constantly improve my professional quality and strive for the initiative in my work, thus ensuring the normal and orderly development of community work. I believe that in the future work, through continuous hard study and experience accumulation, I will definitely complete my work better and make my due contribution to the establishment of a harmonious and civilized demonstration community and residents' service!

2.202 1 Annual Work Summary of Ordinary Employees

With the overall goal of creating "first-class service quality, first-class management level, first-class talent team and first-class work performance" and the theme of "shaping the civilized image of financial services and showing the professional style of financial services", our division actively launched the activity of creating "Youth Civilization" in Dongyang City. The specific work is summarized as follows:

1, build a service brand and provide first-class service.

In 20xx, the business department of our company used a series of Jinyi brand service products such as Jinyi Financial Service Terminal, Jinyi "Investment Hall" mobile phone card and Jinyi Gold Search. And take large-scale investment reports, shareholder schools, financial salons and other forms as carriers, effectively build the service brand of CITIC Jintong Securities, and improve investors' awareness, recognition and loyalty to the company.

2. Enhance business awareness and achieve first-class management.

Effective organizational structure is the carrier of creative activities, and sound system design is an important guarantee for creative success. In order to clarify the purpose and responsibility of the creation activities, the business department set up a leading group for the creation of "Youth Civilization" and formulated the management measures for the business department of Zhongshan Road in Dongyang to strive for "Youth Civilization". Take the opportunity of creating activities, constantly improve the working mechanism of the League branch, effectively consolidate the working foundation of the League branch, and improve the cohesion and combat effectiveness of the League organization.

3. Pay attention to quality education and cultivate first-class talents.

In the form of "democratic life meeting", listen to employees' voices, understand employees' ideological trends, strengthen ideological and political education for employees in the form of training and exchange in combination with important days, and strengthen the ideological style construction of young employees. For example, in March, we launched a publicity campaign for Women's Day, focusing on caring for women and children. In April, we organized a Qingming grave sweeping activity with the theme of strengthening patriotism education and inheriting revolutionary traditions.

In 20XX, the sales department continued to adhere to people-oriented, attach importance to personnel training, and create a learning atmosphere.

3.202 1 Annual Work Summary of Ordinary Employees

Along the way, I walked in a hurry, but I didn't realize that time had quietly waved goodbye to us. Looking back on my work and life in the past year, I realized a lot. Under the guidance, care and training of the leaders, and with the support and help of my colleagues, I constantly strengthened my ideological and political study, improved my work and successfully completed all the tasks I undertook. My personal ideological and political quality and professional work ability have made some progress, which has laid a good foundation for my future work and study. Usually busy, there is not much time and opportunity to sit down and summarize the work. At the end of the year, we should calm down and sum up the gains and losses in the work of one year, find out our own shortcomings, and make arrangements and plans for the work of next year. I will summarize the work of this year as follows.

First, the ideological aspect.

Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. Ideologically adhere to the four cardinal principles, support the party's principles and policies, consciously abide by various laws and regulations and the rules and regulations of gas stations, earnestly study management norms, and actively carry out learning and innovation. In a positive, serious and responsible working attitude, I will earnestly abide by various rules and regulations, humbly ask leaders and colleagues, and study hard. Through continuous learning and accumulation, my work efficiency and quality have been greatly improved, and my work tasks have been successfully completed.

Second, the work.

Can bear hardships and stand hard work, be serious and responsible, and raise awareness of the importance of work under the enthusiastic guidance of colleagues. The normal operation of the work is closely related to the work of all comrades. No matter what problems you encounter, no matter what problems arise, you need to consult humbly and sincerely, and summarize and reflect at any time. Self-deception is absolutely not allowed to make others think that you are a very smart person. Gas stations don't need to be so smart. If you are not serious about yourself in this position, you are not responsible for life and state property. It is inevitable and necessary for different time periods to have different emphases. I should not only understand, but also actively cooperate. I want to abandon my personal interest, use my intelligence and wisdom in learning technology, show my ability as a team, and not engage in personal expressionism, which not only harms the company, but also harms myself. In order to carry out the work smoothly, our division of labor is also very clear, not to say that we should work hard. Because of this, we should help each other and restrict each other. Companies need motivated people, but one person's strength is never enough. As long as you have the ability, everyone is obvious, not only to play their own strengths, but also to know the strengths of others. Prove yourself with actions and conquer everyone with achievements. I always remind myself that we should constantly strengthen ideological and moral cultivation and the exercise of personality quality, enhance the sense of dedication, and take honesty as the focus of personality training. Not affected by some bad social atmosphere, start from small things, live frugally and simply, and tolerate others; Be strict with yourself in your work, be loyal to your duties and prevent procrastination. Firmly establish a sense of purpose of serving the people wholeheartedly and help those around you who need help. As the saying goes, "It is never too old to learn". I have been strict with myself in all aspects and strive to improve myself in order to adapt to the situation of social development more quickly. By reading a lot of books on moral cultivation, being brave in dissecting yourself, dissecting yourself, facing yourself squarely and improving your quality, we can finish the work with good quality and quantity. In a word, with the help and support of the organization, leaders and colleagues, I have made some achievements in the past year, but I know that I still have some shortcomings and deficiencies, and my work style is not mature enough.

In my future work, I will strive to guard against arrogance and rashness, strengthen my political belief, strengthen theoretical study, accumulate experience and lessons, constantly adjust my way of thinking and working methods, and hone myself in practice. I will work harder, be serious and responsible, and improve my work. I believe I will complete new tasks and meet new challenges.

4.202 1 Annual Work Summary of Ordinary Employees

20xx years have passed, and I have been a receptionist for nearly 9 months unconsciously. The contribution of the front desk to the company's development is not as great and direct as that of the company's business, marketing and financial departments, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.

First, the daily work of the front desk

1, front desk reception. The receptionist is the first person to show the image of the company. From April 20xx to February 20xx 65438, I treated every visiting customer warmly in strict accordance with the company's requirements and directed them to the relevant office. I greet the salesmen who come to the door politely and file their practical business cards and brochures for future work. In the past nine months, * * * has received about 600 users.

2. Telephone answering and transferring, fax copying and letter distribution. Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Handling of temporary events. When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1, room, air ticket, birthday cake reservation. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; So far, about 70 tickets have been booked. For leaders or colleagues who come to Zhengzhou for business and need to make a reservation, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be birthday wishes in OA, and I ordered a total of 17 birthday cakes in 20xx.

2. Filing and registration of office assets. The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics. Before 25th of each month, attendance details are derived from attendance machine. If you don't know, you can check with everyone by email, and then make a statistical summary, which can be sent to Wang Lanying on time.

4. Organize employee activities. Organize employees to go to Agricultural University at 5 pm every Wednesday. Through activities, the team consciousness is improved and the body is well exercised. It's cold recently, and fewer people are willing to go out. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

3. The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.

Verb (abbreviation for verb) 20xx work plan

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that treats employees well. Now is the new year. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!

I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

5.202 1 Annual Work Summary of Ordinary Employees

It has been some time since I joined the company, and the short two-month probation period is coming to an end. First of all, I would like to thank the company for giving me the opportunity to show my talents and realize my self-worth. This is my first job after graduation. This period of time is a precious experience in my life, and it also left me with beautiful and perfect memories. From beginning to end, I have a modest, cautious and serious attitude towards my work.

Since work, under the careful cultivation and teaching of the unit leaders, with the mutual help of colleagues and through their own continuous efforts, I have made great progress and gained a lot in my thoughts, study and work.

As a student who has just come out of campus, although he has studied professional knowledge, he has little contact with practical things and many problems are unknown. I am engaged in 7 1 stringing in composite conductor factory. When I first started work, I was in a daze. I'm not familiar with many working processes of twisting machine, and I don't know how to do this job well. In this case, I rely on the guidance of the monitor and captain, and I seriously learn from my colleagues around me. I pay attention everywhere, see more, think more, learn more, and I won't do anything, so as not to cause accidents and hurt others. Gradually get familiar with working conditions and integrate into this group.

Consciously abide by the company's rules and regulations, learn the company's corporate culture, and participate in the company's training with heart. Consciously strengthen theoretical study and strive to improve political and ideological quality. I always devote myself to my study and work with rigorous attitude and keen enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition makes me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.

In life, although it is a strange environment and living conditions, the relaxed and harmonious working atmosphere in the company, good learning and development opportunities, and the care and help of leaders at all levels have enabled me to quickly complete the transformation from a student to a staff member.

After two months of work and study, although I have gained a lot, there are still many shortcomings. First of all, I am not familiar with the company's process, and the combination of theory and practice is poor. I can finish the company's task seriously, but I don't have enough heart. Their comprehensive quality and work experience need to be further enriched.

It is inevitable that I have some lack of experience when I first entered the workplace, but these experiences have also made me mature and consider all kinds of problems more comprehensively. I believe that in the future work and study, after tempering, I will improve my own shortcomings and do better and better.