You should contact the seller immediately after refusing. In this way, the seller can negotiate the responsibility with the courier company in time. After being rejected, find the purchased baby in "My Taobao", click "Apply for Refund" and explain the reason.
Because it is a direct refusal, you should choose the items that you have not received. It must be operated within 15 days, because after 15 days, the money will be sent directly to the seller whether the goods are received or not.
The negotiation is invalid, and the seller does not agree to refund. Among the treasures bought, there are options to upload the reasons for refusal and express the screenshot of refusal. Request Taobao to intervene. This may take longer, but in the end, the money will go to Alipay account. However, rejection will also have an impact on the seller's credibility.
Moreover, for the courier company, cash on delivery means that the sender entrusts the courier company payment collection, and the courier company only charges the courier fee, and the received payment will also be returned to the sender through electronic payment. "
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Reasons for rejection of ordinary express delivery
1, the recipient forgets or doesn't know who sent the courier, which usually happens at the time of arrival and delivery.
2. The consignee is dissatisfied with the purchased goods and refuses to accept them.
3. The communication between the sender and the recipient is not smooth, resulting in contradictions, and the recipient refuses to sign for it.
4. The logistics speed is too slow, and the online evaluation of the quality of accessories is not good. In the negotiation of refund, the attachment came and the recipient refused.
A courier told reporters that if the recipient refuses, the courier will be returned to the sender, who will bear the freight; However, when the recipient signs for it, as long as there are no contraband, drugs or the courier is not damaged, the general courier company cannot bear the responsibility.
Matters needing attention in express delivery
1. Read the endorsement clause of the waybill before filling it out.
The waybill and endorsement are transportation contracts signed by consumers and express delivery companies. Because there is no legal norm or judicial interpretation of the express delivery industry contract, most local courts adopt the economic contract law. However, even if all judgments are based on the provisions of the Economic Contract Law, the judgment results of each court are different. Therefore, consumers must carefully read the insurance, compensation and exemption clauses before posting. If it is a customer with a large amount of express mail every day, it is recommended to sign a courier contract with the courier company to protect their legitimate interests.
When filling in the waybill, you should accurately fill in the contact telephone number and address of the sender and the recipient, otherwise it may bring trouble to the delivery, or you can't find the return address and sender when returning the express mail.
2. Buy insurance for valuables.
Items with a general value of more than 2000 yuan, such as mobile phones, watches, computers, cameras, jewelry, high-end clothing, works of art, etc. It is recommended to buy insurance. And fill in the name of the insured goods, the insured amount and value correctly in the column of the name of the insured goods to avoid disputes when making claims, and at the same time, the declared value should also be truthfully filled in.
Some express transportation insurances have deductibles. For example, the declared insured amount is 5,000 yuan, but the actual compensation is only 4,700 yuan, of which 300 yuan is the deductible. So be sure to consult the courier company and ask it to provide a written explanation if necessary. The premium rate is between 0. 1% and 1%. If the premium rate is too high, it is recommended to compare it with the prices and premiums of other courier companies before weighing it.
3. Sign for the courier and save the waybill.
When giving the express to the courier, you should sign the waybill yourself, and the signature should be consistent with the badge you are wearing. This is a handover with legal significance. The waybill is not only a transport contract, but also a delivery certificate of express mail. Never throw it away before it is delivered to the sender.
4. Sign for it after inspection.
For parcel express delivery, carefully check the outer packaging when receiving it to see if there are any signs of disassembly and pollution. According to the standard of courier service, the courier company has the obligation to let the recipient open the box and check the goods before signing for it. If some courier companies do not implement this standard, they can choose to refuse the visa; If the goods are badly needed and the courier company refuses to accept the unpacking inspection, the waybill may be marked with instructions such as "The contents of the goods have not been unpacked for inspection".
For e-commerce "online shopping" goods, you can agree with the seller on the terms of unpacking inspection and ask the seller to write it on the waybill. If there is any shortage or damage after unpacking inspection, you can return the goods or ask the courier to write a written proof and take photos, and immediately call the customer service staff of the merchant or courier company (remember the names or numbers of the customer service staff and courier).
Reference source/baike.baidu.com/item/express/249416? Fr=aladdin"target="_blank "> Baidu Encyclopedia-Express