1. This situation may be that the downloaded software installation package is incomplete. It is recommended that you try to download and install after the network is stable.
2. Check whether the phone memory is enough.
3. Check whether other software can be installed normally.
4. It may be due to the compatibility problem between the software version and the mobile phone that it cannot be installed normally. It is recommended to find out whether there are other versions of the software before trying to download and install it.
5. Back up important data (contacts, photos, memos, etc.). ) in the phone, and try to restore the phone to the factory settings.
6. Check whether your mobile phone has firmware update. Please update your mobile phone to the latest version.
If the problem still exists, it is recommended to take the purchase invoice, maintenance card and mobile phone to the local Samsung after-sales service center for professional engineers to help you test.