In today’s social life, the scope of application of letters of commitment is becoming more and more extensive. Letters of commitment are usually contracts that are required to be concluded in writing, and the commitment must also be in written form. Still confused about the commitment letter? Below are 10 project after-sales service commitment letters that I have compiled for you. Welcome to read and collect them. Project After-sales Service Commitment Part 1
Our company is committed to serving the project and taking the guiding principle that the interests of this project are the interests of the company, strictly implements the relevant provisions of the contract agreement, and responds to everything that takes this project as the starting point , to meet the technical requirements of the system and facilitate operation and management.
The company takes "customer satisfaction no less than 99%" as its quality goal, strictly controls the quality of after-sales service, and wholeheartedly provides quality services to customers and friends.
Through the joint efforts of manufacturers, agents, design, construction, acceptance inspection, maintenance and project management, we will carry out comprehensive, unified, scientific and standardized management and timely and efficient engineering services. Technical support services.
The company has a high-quality workforce with strong technical force. R&D and production personnel, engineering technicians, quality inspectors, and maintenance personnel have all received expert training and have rich technical knowledge in information service systems. Based on experience, we will continue to send outstanding management and technical personnel to the National Intelligent Industry Technology Certification Training Center for training in the future to ensure the high quality and high skills of the workforce.
Our company adheres to the tenet of "customer first, continuous innovation", in line with the policy of stable operation, puts customers first in everything, and provides services to all walks of life and society through excellent service levels and advanced and reliable technical performance. We provide our customers with comprehensive, high-quality and efficient after-sales services.
1. Provide "Three Guarantees" for goods
During the product warranty period, except for force majeure and human-caused accidents, the company will be responsible for any problems that arise in the system, and the company will promptly provide If there are problems, we will unconditionally guarantee repairs, replacements, and refunds, and all costs incurred will be borne by the company itself.
In order to protect the legitimate rights and interests of the owners and clarify the responsibilities and obligations for repair, replacement and return of goods (i.e. three guarantees), our company strictly abides by the "People's Republic of China and Domestic Product Quality Law", "China In accordance with the relevant provisions of the People's Republic of China Consumer Rights Protection Law and other laws, when providing goods, our company will meet the following requirements:
1) Explain the configuration of the goods, unpack and inspect, Debug correctly to ensure that the goods comply with the configuration and product quality stated in the product instructions, and hand over the goods to the owner for inspection;
2) Check the trademark, model and serial number of the goods;
3) Introduce the use, care and maintenance methods of the product, as well as the three-guarantee method and the repairer;
4) Clearly indicate the validity period of the three-guarantee, and provide the three-guarantee certificate, valid invoice, product certificate and product usage instructions; 3. The package voucher must be filled out accurately and completely in accordance with the specified requirements and stamped with the seller's seal; the valid delivery invoice shall indicate the trademark and model of the goods, the date of sale, the seller's seal, the amount, etc.
5) The three-guarantee certificate includes the following contents:
The name, trademark, and model of the goods;
The factory number or batch number of the goods;
Place of business of the goods;
Supplier’s name, postal code, contact number;
Supplier’s seal;
Invoice number;
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Sales date;
Installation and commissioning date;
Owner’s name, address, postal code, contact number;
Repair unit name, address, Telephone number and postal code;
Maintenance records, including date of repair, number of repairs, failure status, cause of failure, troubleshooting, date of inspection, and maintenance personnel's signature.
6) Our company will set up professionals to handle various maintenance issues during the "Three Guarantees" period. Repairers should assume the following responsibilities and obligations:
(1) Have maintenance qualification certificates , maintenance personnel should have professional qualifications and work with certificates;
(2) Undertake free repairs and software maintenance services within the validity period of the three guarantees and paid repair services outside the validity period of the three guarantees;
(3) To maintain the reputation of suppliers and manufacturers, new parts and components that meet product technical requirements and quality standards should be used;
(4) According to relevant repair agency contracts or agreements
(5) Accept the supervision and inspection of manufacturers and suppliers;
(6) Maintain Reserve quantities of commonly used maintenance parts and components to ensure normal maintenance work and avoid delaying maintenance time due to lack of maintenance parts and components;
(7) Fill in the maintenance records carefully, truthfully and completely, and record Failure, repair status and quality status after repair, and hand over the repaired microcomputer products and repair records to consumers in person;
(8) Bear the responsibility and losses caused by their own repair errors;
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(9) Properly handle consumer complaints and accept inquiries from consumers about the quality of product repairs
xxxx
xxxx.xx.xx Project After-sales Service Commitment 2
In the spirit of high quality, efficiency and development, with the concept of high-quality products and considerate services, xxxxxxx company solemnly promises the following to your company openly and responsibly:
1. The xxx produced by our company has a one-year warranty, xxxx has a three-year warranty that it will not fade, and xxx has a four-year warranty that it will not deform. (Except force majeure factors). After receiving a repair call, we will provide technical service response within half an hour, and arrive at the scene within one hour to solve the relevant technical problems.
2. Three guarantees are implemented for products in accordance with relevant national laws.
Our company has an after-sales service team for the xxxx project. The team leader is trained by the project manager of xxxx company on-site so that they can master the principles of light box maintenance and be able to solve common problems. xxx is responsible for resolutely implementing the "24 hours a day and night" Intermittent service, 365 days without holidays" service policy. Provide timely solutions to the problems of the xxx project during the after-sales service period.
3. During the "warranty period", the xxx project after-sales service team is responsible for arranging the maintenance team to provide tracking services to the xxx produced and installed by our company, and solve problems that arise during the on-site visit in a timely manner. Problems that cannot be solved at the time , reported to the company, the company sent personnel to the site within an hour to solve the problem, and visited the site twice a year.
4. After the warranty period, our company will continue to keep in touch with users to keep abreast of the after-sales information of our company’s engineering products so that corrective and preventive measures can be taken in a timely manner, and dedicated personnel will be sent to conduct regular inspections so that users can use our products with confidence. company products.
5. After the warranty expires, the maintenance agreement can be renewed, and only the product cost will be charged. Respond within half an hour after receiving the repair call and provide corresponding solutions. Within an hour, professionals with professional tools rushed to the scene to solve the fault.
6. A questionnaire will be given to customers during the after-sales service period. We hope that Party A will put forward opinions to help our company continue to grow.
24-hour service hotline: xxxx xxxx
After-sales service hotline: xxxx
Commitment person: XXX
Date: xx, 20xx XX day (with official seal) Project after-sales service commitment letter 3
Ningbo **** Co., Ltd.:
Our company has fully read and understood the bidding documents, and fully understood this The project has strict deadline requirements. If we win the bid, our company guarantees to complete the project on the completion date promised in the bid, and fully understands that during the future construction process, this project will have more obstacles that will hinder the construction period than normal projects. However, our company promises to strictly abide by the third paragraph of the contract signing letter. The deadlines stipulated in Article 1 and the following provisions shall be implemented, namely:
The construction period shall not be extended; for non-contractors (and
), extension shall be limited to the extent that it does not adversely affect the construction period of key nodes and the total construction period. The construction period of key nodes will not be adjusted, and the contractor shall take reasonable and effective rush measures to absorb it.
If the construction period of key nodes is delayed due to reasons other than the contractor, if the one-time delay is within 10 days (not including the original amount), The construction period will not be extended, and the contractor shall take measures to absorb it on his own; if the one-time delay is 10-20 days (excluding the original amount), the construction period may be extended for 5 days, and the contractor shall take measures to absorb it within the next construction period; the one-time delay is 20 days (excluding this amount), the construction period can be extended by 10 days, but the contractor must take measures to absorb the delayed construction period within the total construction period (except if this delay occurs during the last node construction period), the construction period can be postponed for more than 30 days. Postponed.
Our company promises that the cost of rush work required to implement the above content has been comprehensively considered in the total bid price, and we will no longer apply for rush work fees from the tenderer.
Our company is also fully aware of the liability for breach of contract in terms of construction delays.
Our company promises that if the construction period is delayed due to our company, we will unconditionally implement the breach of contract liability clause in the contract.
In addition, our company also promises not to claim construction time or expenses from the tenderer due to incomplete approval of relevant government approval procedures, and guarantees that these factors will not affect the completion date promised in the bid.
Bidder: (seal)
Legal representative or authorized agent:
(Signature)
Date: 20xx Project After-sales Service Commitment Letter 4 on October 30, 2019
1. Quality Assurance: Our company guarantees that the products tendered this time are in the original packaging of the manufacturer and comply with the requirements of the National Quality Certification Center 3C certification standards. Product technical information (including product catalog, instruction manual, certificate and usage guide);
2. Supply and installation time and technical training: If our company wins the bid in this bidding and procurement, we will receive the winning bid The purchase contract will be signed with the user two working days after the notification, and the goods will be provided and installed to the user within three working days. And all products provided are responsible for free delivery, installation, and debugging until the equipment is running normally. At the same time, our company is also responsible for training users on the use, operation and simple maintenance of the equipment, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company provides a three-year door-to-door warranty for all products and accessories provided within the validity period of this bidding supply. We provide door-to-door service without the need for users to send it for repair, and provide lifelong technical service support. and repairs. Consumables during the use of the equipment are supplied at the best price in the market, and no door-to-door service is charged.
4. Response time: Our company insists on regular monthly return visits, patrol inspections and maintenance for all products provided within the validity period of this bidding supply to extend the life of the machine. During the warranty period, if the product fails, after our company receives the user's repair information, users in Fuzhou City will arrive at the maintenance site and perform maintenance within 2 hours, and users outside the city will arrive at the maintenance site and perform maintenance within 4 hours. Repaired within hours. If the problem cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use for free. During the warranty period, if the equipment cannot be used normally due to repeated maintenance due to performance failures, our company will replace it with new equipment free of charge. After the warranty period is exceeded, if the product fails, our company can send technicians to provide free door-to-door service. If parts need to be replaced, the parts will be supplied at the best price in the market.
5. Service working hours: For all products provided within the validity period of this bidding supply, our company insists on
24 working hours a day, 7 days a week. .
6. Our company guarantees that all consumable materials provided are original and genuine, and will never provide alternative brand consumables or counterfeit consumables to ensure the good operation of the equipment.
Bidder: Fuzhou Wenxiang Office Equipment Co., Ltd. Engineering After-sales Service Commitment Part 5
Ningbo **** Co., Ltd.
Our company has fully read and Understand the bidding documents and fully understand the strict management and technical personnel (including on-site command and on-site project department personnel) input requirements of this project. If the bid is won, our company guarantees that all technical and management personnel quoted in the bid are our company's employees and will be in place within 3 days of receiving the bidder's notice of entry. If the technical or management personnel do not meet the personnel and time commitments in the bid, In place, our company is willing to bear the relevant liability for breach of contract.
Bidder: (stamped)
Date: October 30, 20xx Project After-sales Service Commitment Part 6
Dear Customer
Hello!
Construction Decoration Engineering Co., Ltd. is a comprehensive decoration company that integrates large-scale engineering decoration, medium-sized office buildings, office building decoration, and small home decoration. We have excellent design talents, excellent construction teams, and scientific Management means and perfect after-sales service. Since we entered this industry, we have been adhering to the principle of "people-oriented, honesty and credit", the development creed of seeking development by credibility and survival by quality, focusing on our customers, and striving for excellence from design to construction.
In decoration projects, what our customers are most worried about is the quality of the project and the after-sales service after the completion of the project. Our company's quality system adopts gb/t19001-is09001:1994> and we put ourselves in the shoes of our customers. From design to construction and material selection, we have scientific management methods, excellent management personnel, and "full-scale" monitoring of project quality. After the completion of the project, we regularly return to our customers. If any problems are found, we will send people to perform on-site repairs within 24 hours. Feedback from our customers The information will be classified, and the items will be managed and counted by dedicated personnel. The construction parts prone to problems will be listed so that management of these key parts can be strengthened to prevent similar problems from happening again.
Our development is inseparable from the trust and support of our customers. If you choose, you choose "high quality, good price, health and environmental protection", and you will take the most correct step on the road to a better life. The most critical first step.
Thank you, your trust and support are the "core" driving force for the development of our Jinpeng people. Project After-sales Service Commitment Part 7
Ningbo **** Co., Ltd.:
If our bid is accepted, our company guarantees that every professional contractor directly contracted by the contractor After the contract for material and equipment suppliers is signed, the management, cooperation, coordination and services of the general construction contract shall be unconditionally performed in accordance with the provisions of the bidding documents. If your company requires it, our company will also guarantee that we will sign relevant agreements with such professional contractors and material and equipment suppliers in a timely manner according to the format proposed by your company. Otherwise, our company is willing to bear the relevant liability for breach of contract.
(Seal)
Legal representative or authorized agent:
(Signature)
Date: October 20xx 30-Day Project After-sales Service Commitment Chapter 8
To:
Shanghai Shanyou Construction Display Engineering Co., Ltd. adheres to the spirit of high quality, efficiency and development, with high-quality products and considerate service Service is our concept, and we solemnly promise you the following openly and responsibly:
All of our projects enjoy concealed project warranty years, overall warranty years, and lifelong maintenance services. For some emergencies that affect the normal life of the owners, For repair projects (such as water and electricity projects), we will arrive at the site to repair them within 24 hours.
Our company has a project after-sales service team, headed by the project manager of Shanghai Shanyou Construction Display Engineering Co., Ltd., and resolutely implements the service policy of "24 hours of uninterrupted service day and night". Provide timely solutions to project problems during the after-sales service period.
During the "warranty period", the " " project after-sales service team will be responsible for arranging maintenance teams to provide tracking services for the construction projects undertaken by our company, and solve problems that arise during on-site visits in a timely manner. If they cannot be solved at that time, we will report The company will dispatch personnel to the site within hours to resolve the problem, and visit the site several times a year.
After the warranty period, our company will continue to keep in touch with users to keep abreast of the after-sales information of our company's construction projects so that corrective and preventive measures can be taken in a timely manner, and dedicated personnel will be sent to conduct regular inspections so that users can use it with confidence.
After the warranty expires, the maintenance agreement can be renewed, and only the product cost will be charged. Respond immediately after receiving the repair call and provide corresponding solutions. Professionals will arrive on site with professional tools to solve the problem.
A questionnaire will be given to customers during the after-sales service period. We hope that Party A will provide opinions to help our company continue to grow.
24-hour service hotline:
After-sales service supervision hotline:
Pledger: (with official seal)
Date: Year and month Japanese Project After-sales Service Commitment Chapter 9
In order to ensure that the project meets the construction unit’s requirements for project quality, project return visits, warranty, etc. after completion of construction, to achieve the construction purpose of the project to the greatest extent and to meet the construction requirements As required by the unit, our company makes the following commitments to the construction unit regarding project quality warranty: 1. Service items during the warranty period
1. 1. Scope of warranty services
1) Contents of the warranty It shall be implemented in accordance with the regulations of the Ministry of Construction's "Construction Project Quality Management Regulations", "Project Construction General Contracting Contract" and "Project Quality Warranty Letter".
2) For construction projects within the scope of engineering contracting,
The project quality warranty phase will begin from the date when the project is completed and accepted. During the warranty period, our company will unconditionally provide warranty for any physical damage to the project caused by the project not complying with the regulations, specifications and project contract provisions.
3) If project defects are caused by engineering design, social human factors, or quality problems of the main materials supplied by A, or problems that have exceeded the project quality warranty period, our company will repair them according to the engineering technology approved by the owner. Plans and costs for repairs.
4) If the project is damaged due to force majeure, including earthquakes, floods, strong winds that occur once in more than 50 years, etc., repair methods will be determined after consultation with the owner, and the relationship between the construction unit and the construction unit shall be determined in accordance with relevant regulations. Scope of responsibility.
1.2 Warranty period
According to the nature of the project and strictly abide by the provisions of the project construction contract and warranty book, the project quality warranty period is determined, and according to the "Construction Project Quality Management Regulations" "The provisions of "Execution".
1) The foundation and main structure engineering shall be reasonably used for 50 years as stipulated in the design style.
2) Roof waterproofing project, rooms and exterior walls with waterproofing requirements must be anti-leakage for 5 years.
3) The electrical system, water supply and drainage pipelines, and equipment installation will take 2 years.
4) The renovation project will take 2 years.
2 Project warranty and service commitment
1) Our company will strictly follow the warranty terms of the general project contract for the products and construction provided from the date they are put into use.
2) Strictly implement the company's quality policy, adhere to the principle of customer first, provide enthusiastic, thoughtful and available services.
3) Establish a return visit system, conduct regular and irregular return visits, and conduct no less than two return visits to the project every year, carefully listen to the opinions of the construction unit, and form a record of return visits.
4) Establish a special-person responsibility system for maintenance engineering, with personnel from the company's engineering department and technology department responsible.
5) Determine the accident handling method according to the urgency of the engineering maintenance incident, and do the following:
A. During the warranty period, if there is a problem with the finished product, our company will provide it free of charge Provides required staff and materials to make repairs. We promise to start processing within 2 days after receiving the owner's maintenance notice, and formulate relevant treatment plans based on the damage on site. After obtaining the owner's consent, we will carry out maintenance and repair work on the project.
B. During the warranty period, our company is responsible for daily and regular maintenance of the finished products, and also provides emergency maintenance services 24 hours a day and night.
C. When receiving an emergency call, our company will arrive at the scene to perform emergency repair work within 4 hours during normal working hours; and will arrive at the scene to perform emergency repair work within 6 hours during non-working hours.
6) Project warranty principles and plans
A. Project warranty principles
1 During the warranty period, we will, in accordance with the project contract, in the spirit of "to the user Service, be responsible to owners, and satisfy users” with a serious attitude, guaranteed by effective systems and measures, and safeguard the interests of users with high-quality and rapid maintenance services.
2 During the warranty period, for any damage or damage caused by quality reasons, our company will repair and replace the defective parts free of charge, and bear the direct losses to the construction unit caused by this.
B. Project warranty return visit plan
1. A project return visit will be carried out three months after the completion of the project, and then irregularly within a year, and again after one year, and the existing defects will be reviewed. Problems are recorded in writing, plans are formulated, and thorough rectification is carried out.
2 During the return visit, any quality problems that exist will be rectified. Based on the principle of customer first and enthusiastic service,
we will rectify the existing quality problems in the project in a timely manner until the owner is satisfied.
3. Implement the warranty period and after-sales service measures: conduct quality return visits every 3 months, and finally form a return visit record to solve problems in a timely manner.
In summary, our company solemnly promises that during the project quality warranty stage, our company will adhere to the principle of customer first to satisfy the owners. Customer satisfaction and support will be the source of survival for our company. During the project construction and quality warranty stages, our company will consistently serve the owners. Engineering After-sales Service Commitment Chapter 10
To: xxxxxxxxxx
xxxxxxx Company adheres to the spirit of high quality, efficiency and development, takes high-quality products and considerate services as its concepts, and openly and We solemnly promise your company the following responsibly:
1. The monitoring projects produced by our company have a one-year warranty, and the monitoring equipment has a three-year warranty. After receiving a repair call, we will provide technical service response within half an hour, and arrive at the scene within one hour to solve the relevant technical problems.
2.
Question.
3.
4. Three guarantees are implemented for products in accordance with relevant national laws. Our company has an after-sales service team for the xxxx project. The team leader is trained by the project manager of xxxx company on-site so that they can master the principles of light box maintenance and be able to solve common problems. xxx is responsible for resolutely implementing the "24-hour uninterrupted service day and night, no holidays 365 days a year" work” service policy. Provide timely solutions to the problems of the xxx project during the after-sales service period.
5. During the "warranty period", the xxx project after-sales service team is responsible for arranging the maintenance team to provide tracking services to the xxx produced and installed by our company, and solve problems that arise during the on-site visit in a timely manner. If they cannot be solved at that time, Report the problem to the company, and the company will send personnel to the site within an hour to solve the problem. The company will visit the site twice a year.
6. After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our company’s engineering products, so as to take corrective and preventive measures in a timely manner, and send dedicated personnel to conduct regular inspections, so that users can use our products with confidence. company products.
7. After the warranty expires, the maintenance agreement can be renewed, and only the product cost will be charged. Respond within half an hour after receiving the repair call and provide corresponding solutions. Within an hour, professionals with professional tools rushed to the scene to solve the fault.
10. A questionnaire will be given to customers during the after-sales service period. We hope that Party A will provide opinions to help our company continue to grow.
24-hour service hotline: xxxxxxxx
After-sales service hotline: xxxx
Commitment person:
xxxxxx
Date: xx, xx, 20xx (with official seal)