If your policy has an account manager, you can contact your account manager to serve you; If your account manager is no longer in the company, you can call Ping An Company. Different types of insurance have different phone numbers, and there are phone numbers behind the contract. Life insurance, auto insurance, endowment insurance and property insurance have different numbers. The first step in claim settlement is to make a phone call, commonly known as reporting a case; After the problem is solved, take your insured ID card, contract number and related procedures to the local Ping An Company for claim settlement. It is absolutely impossible to get it without a signature. I have handled the claim and asked me to go in person. If the signature is not mine, the claim will not be settled.