Last year's insurance must be that the insurance contract has been in effect for a long time. Missed the deadline for surrender within 10 days.
If you think this is a misleading purchase, you must have proof. Without evidence, empty talk is useless.
Insurance is an application, the receipt is only available after the insurance contract is signed, and there is a telephone call back.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.