Insist on taking consumer rights protection as the "first requirement", seriously accept consumer complaints, and effectively resolve consumer disputes. The following editor will bring you a summary of the 2023 International Consumer Rights Day promotional activities. I hope you like it. !
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#2023 International Consumer Rights Day Promotional Activities Summary Selection 1#
In response to the arrival of "March 15" International Consumer Rights Day and adhering to the concept of sincere service, we have specially launched the "Investors Rights Hotline Answering on March 15th" event. The early warm-up text messages and the release of official WeChat notifications have prompted customers to call in advance for consultation and reservations. Therefore, on March 15th, the customer service center received more than 50 calls from customers starting at 9:08 in the morning. The six hotline agents kept ringing, and the ringtones were clear and sweet, harmonious and overflowing. Customers called enthusiastically, and the agents gave sincere answers, constantly exchanging ideas and feelings. Among them, there were inquiries about product net worth and products. Investment direction; consulting company strategy, disclosure methods, etc., we have provided corresponding answers and informed the channels for querying relevant information. At the same time, we will humbly adopt high-quality suggestions from some customers and formulate them immediately. We hope that our customers will see many significant changes in the targeted improvement plan soon, and this change is due to your valuable suggestions. In addition, what is most gratifying to us is that some customers called to express their concerns about the early stage of the official website. The two articles on WeChat have benefited a lot. They have not only increased their knowledge about financial rights and interests, but also learned about our comprehensive and efficient service model. Here, special congratulations to the 10 customers who have been selected as lucky callers. A small gift is being given. Heading towards you! (The list has been announced to your exclusive financial planner. If you have any questions, please call the national customer service hotline)
This Haiyin Wealth "3·15" Customer Rights Day event has been successfully completed. In closing, I would like to express my special thanks to our customers for their continued trust and recognition of our Haiyin and their support and understanding! We also welcome new and old customers to call us to learn about our latest progress and constantly updated service methods! We will also release information or content in a timely manner through various channels. At the same time, we will also work with the industry's leading teams to establish continuous cooperative relationships and continuously upgrade ourselves to serve investors with a more professional and rigorous attitude. Protect us!
Following the "3·15" Customer Rights Day event, we will launch a series of similar activities to enhance customers' sense of ownership, improve customer experience, and create comfort for customers. Intimate and reassuring investment atmosphere
#2023 International Consumer Rights Day Promotional Activities Summary Selected Part 2#
On March 15th International Consumer Rights Day in 20__. " On the occasion of the approaching, the County Industrial and Commercial Bureau focused on the annual theme of "Quality Consumption and Better Life", insisted on early arrangements, early planning, and early deployment, and actively prepared for the "3.15" series of activities in 20__.
First, formulate plans , implement responsibilities. Focusing on the annual theme of "Quality Consumption and Better Life" determined by the China Consumers Association in 20__, the County Consumer Committee Council and consumer rights protection special meetings were held successively to listen to the opinions and suggestions of relevant units, discuss the details of the activities in depth, and formulate an implementation plan based on actual conditions, and Integrate forces and set up five working groups for publicity reports and on-site activities, and assign specific responsible persons, emphasize discipline, require everyone to perform their duties, coordinate and cooperate, convey pressure, consolidate responsibilities, and ensure the smooth progress of the event.
The second is to strengthen publicity and create an atmosphere. Sort out the current hot spots of consumer complaints, combine them with the theme of the annual event, and strengthen the promotion of the event through public welfare text messages, bulletin boards, LED and other carriers. At the same time, we produced event brochures, display boards, banners, and rights protection key points, and used media such as Zhongxian TV Station, Zhongzhou Daily, and Zhongzhou Home to dynamically publish annual event themes, Chongqing’s “3·15” consumer rights protection online party, and Make preparations for the event site and follow-up reports, guide scientific and rational consumption, advocate active rights protection in accordance with the law, and expand the social influence of the event.
The third is to highlight inspections and regulate the market. The governing units of the Joint Consumer Council have strengthened inspections of key areas such as farmers’ markets, wholesale markets and supermarkets in their jurisdictions, as well as key daily necessities such as agricultural supplies, clothing, home appliances, etc., and strictly investigated and punished unlicensed operations, sales of counterfeit and shoddy products, and other behaviors that harm the rights and interests of consumers. , urge merchants to operate in compliance with the law, consciously implement operators' obligations, and jointly create a safe consumption environment.
The fourth is to hold activities and protect rights on site. With Beishan Plaza as the main event venue and crowd gathering points in towns and villages as sub-sites, we actively carry out "five entry" activities for consumer rights protection (entering communities, campuses, rural areas, enterprises, and scenic spots) to popularize consumer rights protection knowledge on-site and expose typical infringements. Issue consumption warnings and accept and handle inquiries and complaints. At the same time, we will give full play to the role of the "12315" rights protection platform and adhere to the 24-hour duty system to ensure timely acceptance and handling of consumer complaints, effectively safeguard the legitimate rights and interests of consumers, and boost consumer confidence.
#2023 International Consumer Rights Day Promotional Activities Summary and Selections 3#
On March 15, 20__, the Law Society held a conference with the theme of "Green Consumption and Enjoying Life" , safeguard rights in accordance with the law and build harmony” activities. For this event, the following summary is made:
Host club:
Shenyang University Law Society
Activity time:
20__ March 15, 2019
Event location:
South and North Campus of Shenyang University
Purpose of the event:
1. Respond to the national Call to promote the prevalence of green consumption concepts and enjoy a green life.
2. Protect consumer rights and interests, improve people’s legal awareness, and safeguard rights in accordance with the law.
3. Respond to the concept of governing the country according to law, publicize the law, and popularize the law.
4. Awaken and improve consumers’ awareness of self-protection, and encourage the whole society to care about and support the protection of consumers’ legitimate rights and interests.
5. Increase the influence of societies and colleges and promote the development of societies.
Activity content:
With the theme of enjoying life through green consumption and building harmony by safeguarding rights according to the law, legal rights protection activities were carried out in the school by distributing leaflets, setting up consultations, and jointly signing banners.
Activity effects:
By distributing leaflets, the awareness of legal rights protection spread rapidly in the North and South Hospitals, making the concept of legal rights protection deeply rooted in the hearts of the people; the consultation activities were carried out in good order, with a large number of People come to consult, which is an important guarantee for the success of this event; through banner signatures and other methods, it has greatly mobilized people's enthusiasm for 315 rights protection, making the theme of enjoying life through green consumption and building harmony according to law deeply rooted in the hearts of the people.
The atmosphere at the event was very lively, which enabled students from each school to have a deeper understanding of our society, improved the reputation of the Law Society and the influence of the School of Political Science and Law, and played an important role in the publicity of the society.
Weaknesses:
The production of flyers needs to be strengthened. The content and form of the flyers are relatively single; the preparation work for the venue arrangement is not very sufficient; finally, due to the limited professional knowledge , all the issues raised by the people who came for consultation have not been solved, which is a great regret and the starting point for further improvement in future work.
On the whole, this event was a success. I would like to thank the leaders of the school for their support of this event, which made the students of each school better understand our law society; at the same time, it also played a certain role in external exchanges. Publicity role; at the same time, it has also successfully made the concept of green consumption and the concept of protecting rights according to law deeply rooted in the hearts of the people, which has greatly improved consumers’ confidence in self-protection and promoted the development of a harmonious society. It has truly realized "green consumption to enjoy life, safeguarding rights in accordance with the law and building harmony".
Carry out various publicity and consulting service activities to comprehensively demonstrate the results of the region's industrial and commercial and market supervision departments in the protection of consumer rights over the past year, and create a safe and secure consumption environment. The Autonomous Region Industrial and Commercial Bureau has made arrangements in advance to carry out the "3·15" international consumer rights day activities.
First, focus on carrying out a series of publicity activities. The Autonomous Region Industry and Commerce Bureau will cooperate with the Autonomous Region Consumers Association to set up the main venue for autonomous region activities in Guangming Square, Yinchuan City, focus on carrying out a series of publicity activities to commemorate the "3·15" International Consumer Rights Day, launch the "Safe Consumption in Ningxia" activity, and accept consumers on-site Inquiries, complaints and reports. Jointly organized the "3·15" evening party with Ningxia TV Station to showcase the results of consumer rights protection work in 20__, interpret the top ten hot spots of complaints in 20__, expose consumption shady stories in key industries, and carry out consumer rights protection publicity. A symposium with the theme of "Quality Consumption for a Better Life" was held, focusing on topics such as "How to promote the upgrading of consumption quality" and "How to let consumption lead a better life" to promote the elimination of institutional obstacles that affect consumption upgrading and better serve the improvement of consumption quality. A press conference was held to announce the results of commodity quality inspections in the circulation field in 20__, the top ten consumer complaint hotspots, product comparison test results, consumer satisfaction survey results of communication operation companies, and interpret the "Consuming with Confidence in Ningxia" Campaign Creation Plan. Utilize mainstream media and new media such as newspapers, television, the Internet, and WeChat to create special publicity columns, interpret laws and regulations, display work results, popularize rights protection knowledge, and publish product quality sampling results and consumer warnings. The “March 15” commemorative publicity special topic and a column for the release of product quality sampling results in the region’s circulation area have been set up at the Autonomous Region Industry and Commerce Bureau station, and consumer rights education materials on household appliances, household cars, catering, accommodation, public services, etc. have been compiled and published. Popularize consumer rights protection knowledge.
The second is to conscientiously do a good job in resolving consumer disputes. We will conscientiously handle complaints and reports during the “March 15” International Consumer Rights Day, and actively and effectively resolve consumer disputes. If there are serious conflicts between consumers and operators, we will guide and help consumers to file civil lawsuits; focus on complaints from consumers who live in difficulty and vulnerable groups, and while mediating and handling them, contact relevant departments to provide assistance; If it is difficult to realize the appeal due to insufficient or other reasons, we should do a good job in ideological guidance to guide consumers to view the problem correctly and prevent extreme behaviors.
The third is to strengthen the investigation and handling of consumer infringement cases.
Strengthen law enforcement inspections in the consumer market, focusing on goods and services with large consumption volume, high consumer attention, concentrated complaints and reports, media exposure, and large social impact, and adhere to the work of "investigating every case and finding results after investigation" Requirements to increase penalties for illegal acts that infringe on consumer rights and purify the consumer environment. Adhere to the requirements for integrated online and offline supervision of commodity quality, improve the quality supervision level of online transactions, and safeguard the legitimate rights and interests of consumers in the Internet field.
#2023 International Consumer Rights Day Promotional Activities Summary and Selection 5#
It coincides with the annual March 15 Consumer Rights Protection Day, in order to let more students understand The society understands product quality, enhances students' awareness and knowledge of rights protection, and increases students' understanding of some product knowledge. The Student Union External Relations Department jointly organized this visit to the Qingdao Chengyang District Quality Inspection Bureau. We hope that this visit can improve students’ understanding of some of the products around them. Increase your awareness of rights protection!
Organize students to study and visit the Qingdao Chengyang District Quality Inspection Bureau. Staff from the Quality Inspection Bureau will lead the students to visit their laboratories and laboratories. During the visit, the structure and working mechanism of some instruments will also be explained to the students. At the same time, some products will be provided for students to identify their advantages and disadvantages. Students can also ask some questions on the spot, which will be explained by the staff of the Quality Inspection Bureau.
Through this visit to the Quality Inspection Bureau, the students’ knowledge and understanding of laboratory instruments has been increased, the students’ understanding of our society and the quality of some products has been improved, and the students’ knowledge of rights protection has been enhanced. and awareness of rights protection, so that they can well safeguard their consumer rights in future life.
Through this activity, the students all said that they learned a lot of knowledge that cannot be learned in class. Let the students truly get in touch with and understand the society. I have gained a certain amount of knowledge for my future participation in society.
By organizing this event, our External Relations Department made us realize that social knowledge also plays an important role in the talent and growth of our college students. During this activity, the students actively communicated with the leaders of the Quality Inspection Bureau and asked them a lot about quality and personal rights protection.
Seeing the students actively participating in this activity and performing actively in this activity made members of our student union aware of our future work direction and working methods. We should organize more effective activities in the future. Activities that are conducive to students' contact with society, as well as some activities that are conducive to increasing students' social knowledge and social experience.
We also had some shortcomings in this activity. We did not coordinate the time well in this activity. We used the lunch break time of the students, which affected the rest of the students. This is a dereliction of duty on our part, and we hope to try to avoid this happening in future work. Overall, our event was relatively successful and received unanimous praise from school teachers and leaders of the Quality Inspection Bureau.
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