Respect the customs and religious beliefs of all countries. Disrespect for guests is the biggest faux pas. Foreign-related staff should constantly learn and accumulate knowledge, so as to calmly deal with the problems of guests from all over the world in the reception process. For example, Muslims do not eat pork, avoid talking about pigs, and even avoid talking about pigskin products; Some Buddhists don't eat meat; Hindus regard cows as "gods" and never eat beef; Countries that eat pilaf, such as India, Mali, Arabia and other countries, think that the left hand is not clean, you can't touch others with your left hand, and you can't pass things with your left hand; Catholicism regards "13" and "Friday" as unlucky numbers and days; Bulgaria, Albania and other countries shook their heads to express their appreciation and nodded their heads to express their disapproval; Romania banned the wind; Egyptians taboo needles; Iranians avoid talking about baby's eyes; Pakistanis strictly ban alcohol; Countries such as Nepal should prepare clean water in the bathroom and rinse it after defecation; Both men and women in Western Samoa wear skirts; Malians regard black as beauty; In some African countries, men call women "mothers", regardless of whether they are married or not, and so on. If you don't understand these customs, it's easy to do things that make the other person feel rude. ?
Respect the elderly and women. When receiving foreign guests, it is a virtue to take care of the elderly and women with special respect. When walking, please ask the elderly and women to go first; When riding, please ask the elderly and women to get on the bus first; When getting on and off the elevator, please ask the elderly and women first. At dinner or banquet, if the neighbor is an old man or a woman, please let the old man and the woman sit down first. Take the initiative to help the elderly and women open and close the door when entering and leaving the gate. If you want to smoke, you should consult the woman next door before making a decision, and so on. All these should form a habit. ?
Watch the time and pay attention to credit. To participate in various activities abroad, you must arrive on time, not too much in advance or too late. If you can't keep the appointment, you must inform the other party in advance. If you are really late for some reason, you should also apologize. It is impolite to stand up for no reason when you are not punctual in the world. ?
Behave well and pay attention to your words and deeds. Don't do anything unusual, don't point your finger at people, don't make noise, don't laugh, and don't yell at people from a distance. Don't walk on your shoulders, but go into battle lightly. In case of emergency, you can speed up your steps and don't rush to run. Whether standing or sitting, the posture should be correct. Don't squat on the ground waiting for the bus. When standing, don't lean against the wall or post, and don't sit on the armrest of the chair. Don't stagger when sitting, don't shake your legs, don't put your legs on the armrest of the chair, and don't lift your trouser legs. Don't put your hand on the chair next door. Lesbians, don't stretch your legs.
Don't spit everywhere, spit in your handkerchief. Don't throw cigarette butts or other discarded items. ?
Don't manicure, pick your teeth, pick your nose, blow your nose, dig your ears, dig your eyes, rub dirt, scratch your legs, take off your shoes, burp, stretch and hum in public. Cover your nose and mouth with a handkerchief when sneezing and yawning, and turn your face sideways to avoid making noise.
Smoking is not allowed in performances, meals and other occasions. If women are present, their consent should be obtained. Don't smoke while walking. Please put out your cigarettes before entering the reception room and dining room.
Don't eat garlic, onions and other strong-smelling things before attending activities; If necessary, chewing a little tea can dilute the flavor of garlic and onion.
62. How to shake hands, hug and salute when dealing with foreigners?
Shake hands? This is the most common etiquette when meeting and saying goodbye in most countries. Westerners usually shake hands when introduced to others. If the acquaintance is a woman, an elderly person or a person with a high position, you should respect the wishes of the other person and don't take the initiative to reach out. Between the host and the guest, the host has the obligation to reach out to the guest first. Whether receiving foreign guests at the airport or hotel, whether the other party is male or female, the host must reach out first. Shake hands with appropriate strength, too light will make people feel cold, too heavy will make people feel rude. Men can gently shake hands with women. Don't hold the whole hand, just hold the fingers. Men should take off their gloves when shaking hands, and women generally don't need to take off their gloves unless they meet someone with high status. When shaking hands, don't stand at the door with one foot inside and one foot outside. Be careful not to cross when many people shake hands at the same time, and wait for others to shake hands before reaching out. ?
Hug? It is a common intimate etiquette among acquaintances and friends in Europe, America, the Middle East and South America, and sometimes it is performed at the same time as the kissing ceremony. The way to hug is to hold the opponent's left back shoulder with the right hand and the opponent's right back waist with the left hand in an alternating way of "left-right-left". General courtesy hugs are mostly used between people of the same sex.
Bowing ceremony? Generally used in Japan, North Korea, South Korea and other eastern countries, less used in Europe and America. Take off your hat when bowing, stand at attention, look at each other, lean forward 15 degrees, then return to the original state and say hello. ?
Namaste? Buddhist countries prevailing in South Asia and Southeast Asia. When saluting, put your palms together on your chest, lift slightly, and lean your head forward slightly. ?
In foreign communication, when the other party presents gifts in this polite way, we should also put our hands together in return, but we should be careful not to nod our heads at the same time.
Other meeting etiquette? In the complicated world, many meeting customs with strong regional and ethnic styles have been formed, such as "hat-taking ceremony" popular in western countries, "hand-kissing ceremony" popular in Polish and French upper classes, "foot-kissing ceremony" and "snake ring ceremony" popular in African countries. Knowing these customs can reduce misunderstandings on some occasions. ?
63. What's the address when dealing with foreigners?
The correct use of address forms is a basic etiquette skill that should be mastered in foreign-related communication. If the appellation is improper, it is demeaning and easy to cause misunderstanding, which will affect the normal communication between the two sides. ?
According to international practice, in communication places, men are generally called "Mr", married women are called "Mrs" and unmarried women are called "Miss". If it is impossible to judge whether a woman is married, it is safer to use "miss" than to call "madam" rashly. In diplomatic occasions, in order to show respect for women, women can be called "ladies". These titles can be preceded by names, titles, titles, etc. Such as Mr. Mayor and Mrs. White. For senior officials above ministers, they can generally be called "Your Excellency"; Soldiers are generally called Mr. Jia, and those who know their names can give them names; For intellectuals, you can call them by their titles directly or prefix their surnames, but when calling their academic qualifications, you can't use other academic qualifications (such as bachelor's degree or master's degree) as titles. ?
Germans pay great attention to etiquette and politeness. When you meet for the first time, you must shout your position. If the other person is a doctor, you can often use the title of "doctor". ?
When dealing with Americans, you don't need formal address. Americans like to call each other by their first names in informal situations, regardless of gender, age or status. But in formal occasions, if you meet each other for the first time, you should use formal address first, and then change it when you are familiar with each other or the other party suggests calling each other by their first names. ?
Japanese people are used to addressing members of parliament, teachers, lawyers, doctors and writers with "Mr", while treating others with "Sang". On formal occasions, in addition to addressing "Mr." and "Sang", you can also address him as a position to show solemnity. Government officials should be addressed by their positions plus "Mr".
Arabs don't care much about address. Generally speaking, they can be called "Mr" and "Ms". However, due to the influence of religion and social customs, it is not appropriate to take the initiative to say hello when contacting Arab women. In most cases, you can smile or nod, even if you are polite. ?
64. How to address foreigners by name?
The order and usage of names vary from country to country and can be roughly divided into three categories:?
First, the surname is the first name, which is mostly used in Korea, Vietnam, Japan, Mongolia, Afghanistan, Hungary and China. Koreans and Vietnamese have the same naming habits as China. The most common Japanese names are four-character names, the first two words are surnames, and the last two words are first names. Generally speaking, the surname is spoken, and the full name is called in formal occasions. ?
Second, the first surname is followed by the first name, which is popular in European and American countries. Oral address is generally called surname, and formal address is called full name. The surname of most Europeans and Americans is one word, while the first name consists of two or more words. French people often add the name of a celebrity they respect or someone in their family as a souvenir before their names, but others only use their real names when addressing or writing. For example, former President Charles de Gaulle's full name is Charles Andre Joseph Marie de Gaulle, but most people call him Charles de Gaulle. Russian names generally consist of three parts: first name-father name-surname. They usually call them by their surnames or just by their first names. To show politeness and respect, they added their names to their fathers' names. In order to show special respect for their elders, some people only call their fathers by their first names. For example, Lenin's full name is Vladimir Ilyich Ulyanov Lenin, and people usually call Lenin ilych. Arab names generally consist of three or four paragraphs, that is, my name-father's name-grandfather's name-surname. Use your full name in formal occasions, and call yourself by your first name when abbreviated. ?
Third, Burmese and Indonesians are the most representative without surnames. Burmese people don't have surnames, but they usually add a title before their names to indicate their age, gender and social status. Add "Wu" before the names of older people, which means "sir" and "uncle"; For peers or young people, it is called "Guo", which means "big brother"; Call the younger generation or teenager "appearance", which means "brother"; For young girls, it is generally called "horse", meaning "girl, sister"; For women who are older or have status, they are called "Du", which means "aunt, aunt and great aunt".
65. How to invite and reply?
There are four invitation methods, namely, telephone invitation, letter invitation, email invitation and card invitation. The invitation letter should be written on good quality stationery. Invitation (invitation) is a specially printed card with a receipt and an envelope. Don't send an invitation too early, lest the other party forget it. If it is a major event, it can be issued a month ago or three weeks ago. Pay attention when replying to the invitation: reply according to the time and content required by the other party within one week after receiving the invitation. If you accept the invitation but can't attend temporarily, you must call the host and send an apology card afterwards. Some people forget to reply after receiving the invitation, while others are invited with uninvited people. This is impolite behavior. People in western countries must express their gratitude after being invited. There is no limit to the form of thanks, but cards, letters, emails or phone calls can be used. There are not many words of thanks, but they can leave a good impression on friends.
66. How to use business cards?
Business cards are widely used in various countries and are one of the tools often used in modern interpersonal communication. Business cards are usually divided into three types: personal business cards, business cards and company business cards. Personal business cards are about 6× 10 cm, with names printed in the middle, residential address and telephone number printed in the lower left corner or lower right corner, and some are also printed with positions or academic titles. In daily communication, business cards are mainly used to introduce themselves and establish contacts. After being introduced to others or yourself, you can give each other business cards. For pre-arranged visits, you can shake hands and talk first, and then leave your business card when you say goodbye. At the beginning of your visit, you can also give a business card to prove that you are the scheduled visitor. The way to exchange business cards is to hold them neatly in your hand or put them in a pocket that is easy to take out. Give your business card respectfully, or you can introduce it orally. When meeting many people, you must pass them on in turn and remember the names of others. You can't distribute them like leaflets. When accepting other people's business cards, you should be respectful and hold them with both hands to express your gratitude. You must read it at that time, then replay it carefully and hand in your business card quickly. If you forget to bring it for a while, remember to take the initiative to send it when you meet for the second time. Westerners usually attach a business card when giving gifts to show that they have been there in person. This is a simple courtesy.
67. What etiquette should I pay attention to when attending a banquet?
Keep an appointment. After receiving the invitation, go to dinner at the appointed time and don't be late. If you can't attend, you should inform the unit hosting the banquet in advance, and you can't be absent casually. ?
Sit down. Please take off your coat, hat, scarf and gloves when entering the banquet hall. Then, you must first find your seat card and take your seat according to the reserved seat. If there is a female guest next to you, please sit down first. The host or translator at the table should take the initiative to introduce the guests and hosts at the table so as to talk to each other. In case of national holidays or birthdays of foreign guests, congratulations should be given. ?
Dine. Sit in the right posture. Do not play with cups, plates, knives, forks and other tableware. Use chopsticks and spoons to help people make food, instead of using chopsticks and spoons you have used. If the soup and food are too hot, don't blow them with your mouth. Wait until they are slightly cold. Eat with your mouth, not your mouth. Don't chew loudly, and don't talk with food in your mouth. Used napkins should be folded and placed on the right side of the plate. When picking your teeth after a meal, cover your mouth with a napkin or hand, and break the used toothpick and put it on the plate. ?
At the banquet, no matter how hot the weather is, you can't untie your clothes and take off your uniform in public. If the host takes off his coat, the male guest can take off his coat and put it on the chair. ?
Toast. When toasting, the host and guests clink glasses first. When there are many people, you can raise your glasses at the same time. Don't cross your glasses. After the host and guests toast, each table should stand up and raise a glass when toasting. When clinking glasses, greet each other visually. Before the main table stands up to make a toast, don't toast at other tables first, let alone loudly. Drinking alcohol shall not exceed one-third of my capacity. ?
speak The host and accompanying guests should generally talk with the people at the same table, not only with their own people, but also with a foreign guest, while ignoring other guests. When the host and guest are speaking, stop eating, pay attention to listening, don't whisper, and don't take the opportunity to smoke. ?
Language. There is no need for the host to say anything too modest at the dinner table, such as "the food today is not good", "the hospitality is not good" and "it is not as delicious as your country". Sometimes foreign friends will prepare a small souvenir or a flower for each participant at the banquet, which can be taken away as needed at the end of the banquet. At this time, you can say a word or two of praise, but don't formally express your gratitude, let alone show an expression that you can't put it down. ?
End. In our country, the end of the banquet is generally not officially announced. The main table staff quit, and other table staff can quit one after another.
68. What are the main etiquette requirements for the delegates' banquet?
Banquet is one of the most common communication activities in international communication. The common forms of banquets in the world are banquets, receptions, working meals and tea parties. Different forms of banquets have different etiquette requirements.