Product delivery flow chart Product delivery management system I. Purpose:
Serve the product sales of company customers, meet the delivery requirements of customers, ensure the timeliness and accuracy of delivery, effectively implement the principle of payment before delivery, prevent the company from causing economic losses due to mismanagement and mistakes, ensure the smooth delivery process of the company, and improve the economic benefits of the company and customers.
Second, the scope of application:
All the work involved in delivery in the company.
Three. Responsibility and authority:
3. 1
The sales director is responsible for supervising and controlling the delivery process of the company's products and other products, supervising and auditing the delivery of customers with excessive debts, and reporting to the company's competent leaders for the record.
3.2
The director of sales department is responsible for the delivery of products, reviewing customer orders required by customers, and supervising the delivery process of the warehouse to ensure timely delivery in strict accordance with customer requirements, and archiving copies of customer orders.
3.3
The manager in charge of the production department is responsible for producing all products needed by customers;
The technical department is responsible for placing orders, arranging and controlling the quality and packaging of all qualified products to ensure the timeliness and safety of delivery.
Sex and accuracy.
3.4
The warehouse supervisor is responsible for arranging the warehouse personnel to distribute and package the goods according to the customer's orders, and ensuring that the goods are delivered in strict accordance with the customer's requirements.
3.5
The warehouse administrator is responsible for the distribution, packaging and packing of customer orders, and shall follow the delivery procedure in the Finished Product Warehouse Management Procedure.
3.6
The purchasing department is responsible for the transportation and delivery of customers' goods in strict accordance with the freight station and mode of transportation of customers or companies, and timely delivery.
3.7
Sales customer service is responsible for collecting and registering the fax distribution list of customers and giving it to the recipient for signature in time.
3.8
The sales statistician is responsible for summarizing the computer statistics of the delivery list.
3.9
The person in charge of the finance department is responsible for summarizing the delivery documents of the sales department, monitoring the amount owed by customers and reporting it to the competent leader for the record.
Four. Working procedure:
4. 1
Faxes of customer invoices must be collected and registered by sales statisticians. The sales clerk should send a fax bill of lading to the sales manager in time for signature and confirmation.
4.2
After receiving the delivery list submitted or faxed by the customer, the general manager of the sales department should carefully count the delivery amount of the list and review the balance of the customer's payment. If the arrears are within the specified amount, he should sign the invoice and send it to the warehouse in time. If it exceeds the amount of arrears stipulated by the company, it must be handed over to the sales manager.
The goods can only be delivered after the approval of the supervisor and the competent leader.
The sales manager shall sign the wholesale goods in strict accordance with the prescribed authority, and if it is found that it violates the provisions of this process, it will be strictly implemented in accordance with the reward and punishment measures.
4.3
The sales manager should send the invoice signed or approved by the competent leader to the warehouse for delivery in time, and it is strictly forbidden to delay the delivery time without reason, causing losses to customers and the company. The sales manager and warehouse must keep the original invoices for all customers as the basis for delivery and the traceability of problems.
4.4
The sales director must inquire and supervise the delivery of all customers of the company at any time, and examine and approve the customer delivery notes in strict accordance with the prescribed authority; Problems found in the delivery process should be solved in time; Difficulties and major issues should be reported to the superior leaders in a timely manner, and they can be finalized only after being fully authorized and approved.
4.5
After receiving the customer invoice issued by the sales department (after being examined and signed by relevant personnel), the warehouse supervisor shall arrange the warehouse personnel to deliver the goods in time according to the warehouse delivery process, and the warehouse personnel shall ensure that the goods are delivered in strict accordance with the customer requirements on the invoice; The warehouse supervisor is responsible for strictly supervising the delivery speed and quality, so as to prevent mismatches, missing deliveries, and discrepancies between short goods and manifests.
4.6
If the warehouse can't complete or temporarily lack the products on the distribution list, the warehouse personnel should make records carefully, file the list as the basis of product production tasks to the production department, and notify the supervisor of the list in time and feed it back to the customer so that the customer can make corresponding changes.
4.7
After the company's new product varieties are put into storage, the warehouse staff will promptly notify the regional manager to arrange sample distribution, and the marketing staff will ensure that every new sample of the company is delivered to all customers of the company and that the products of each customer series of the company are fully loaded. 4.8 When the customer requests the company to provide special accessories, the sales person in charge will place an order in time according to the procurement procedures and be responsible for supervising the quality and speed of production, and deliver the goods in time according to the customer's requirements after production; Pay special attention to the firmness of packaging, and carefully count the auxiliary materials, varieties and pieces when delivering, so as to ensure the accuracy of delivery and prevent the occurrence of mismatch, missing distribution and short delivery.
4.9
After the product is issued, the sales statistics is responsible for timely counting and summarizing the quantity and amount of invoices and inputting them into the computer to ensure the accuracy of the property account.
4. 10
After the summary invoice is counted, the sales clerk is responsible for reviewing the summary invoice in time and faxing it to all customers before 12: 00 the next morning, so that customers can know the delivery situation in time.
4. 1 1
The purchasing department should know the delivery situation of the warehouse in time, deliver the goods on time without undue delay, and deliver the goods in strict accordance with the freight station and transportation mode designated by the customer and the company.
4. 12
The person in charge of the finance department shall check the delivery of the business department and the operation of the financial network records from time to time, supervise and audit the debt amount of each customer according to the debt standard formulated by the company, report and solve the problems to the superior leaders in time, and strictly follow the reward and punishment method (5) if any violation of the provisions of this working procedure is found.
Five, rewards and punishments:
In order to ensure the effective implementation of this control program,
In order to improve the work enthusiasm of relevant supervisors and assess their performance in the delivery process, this reward and punishment method is specially formulated:
5. 1
If the purchase order delivered by the customer or faxed by the customer is not delivered to the customer on time due to the negligence, carelessness, unreasonable delay and other reasons of the relevant supervisor, the relevant supervisor will be fined 50- 100 yuan.
5.2
The warehouse supervisor, the relevant person in charge and the sales director exceed their authority, fail to control the execution according to the allowable debt amount stipulated by the company, and approve customers whose delivery amount exceeds the debt amount stipulated by the company without authorization. According to the evaluation and analysis of the company leaders and relevant departments, if it is really dereliction of duty or intentional, it will be fined 200-5000 yuan according to the amount and nature of the debt, and will be demoted or transferred from the post. If the circumstances are particularly serious, the responsibility will be investigated according to the Company Law.
5.3
In the process of delivery, if the warehouse personnel neglect their duties and are careless, resulting in delivery errors, uncertain serial numbers, missing goods, insufficient delivery or excessive delivery, they will be fined 10-50 yuan each time according to the degree of dereliction of duty.
5.4
Sales statisticians and sales clerks who fail to make statistics on time and fax them to customers will be fined each time according to the actual situation 10-50 yuan.
5.5
If the purchasing department fails to deliver the goods on time or fails to deliver the goods according to the freight station and transportation mode specified by the company or customers, and the company and customers suffer economic losses due to the delivery error, it will be fined100-2,000 yuan each time according to the actual situation.
5.6
In the delivery process, all relevant personnel are loyal to their duties, serious and responsible, and treat them equally. For those who focus on the interests of the company and customers, make remarkable achievements in the delivery work, and the sales performance in the responsible area has been significantly improved, the company will organize relevant departments to conduct assessment according to the actual situation, and give a monthly bonus of 100-300 yuan.
Documents related to intransitive verbs:
1, customer order