The power-on password of the tablet computer includes the screen lock password and the encryption device password. If you forget the password of the encryption device, please send the tablet directly to the Samsung after-sales service center for testing and processing. If you forget the screen lock password, it is suggested that:

1. If the pattern/signature unlocking mode is set, you can use the PIN code set when drawing the unlocking pattern/signature to unlock it. Operation:

1). Enter the incorrect unlocking pattern five times, and the prompt message "Please try again in 30 seconds" will be displayed on the screen. Click OK. Click "Backup PIN" in the lower right corner of the screen, enter the previously set PIN password, and click OK.

2). If it is a signature unlocking method, after the wrong signature is entered five times in a row, the screen will prompt "Enter PIN code as an alternative signature", enter the previously set PIN code and click OK.

2. If your tablet computer supports the function of Samsung Dive remote controller and meets the following conditions: the remote controller is turned on and the tablet computer is in a networked state; This tablet is bound to a Samsung account, please visit the following website:

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After logging in with a Samsung account, there is a screen unlock option, which can be unlocked through this function. After this operation, the previously set screen lock mode will directly become the default sliding unlock mode.

3. If it is invalid, you forget to back up your PIN password or it does not meet the above requirements, please send the machine to Samsung Service Center, and the after-sales engineer will help you unlock it safely.