It is false for Tencent customer service to ask the parties to write a letter of commitment to lift the game punishment. In the case of being punished for violating the rules of the game, writing a letter of commitment can not lift the punishment of the game, but only as a public security organ for the record. The letter of commitment is the evidence that the parties voluntarily admit the violation and prove that the account user has indeed violated the rules. Game punishment is not lifted, and it will not be lifted in the future. Please continue to consult customer service for details.