Hello, the password security information may have been leaked. Reset the password protection, check whether the QQ mailbox is associated with other people's mailbox accounts, install the QQ Security Center on the mobile phone, and ensure that the QQ password is consistent with the password used by any other services. Passwords are not repeated. It is often stolen. If you do not take the initiative to tell others the password, there are generally only three possibilities: 1. Not installing anti-virus software. 2. Always go to Internet cafes. 3. Randomly log into websites and click on random links

Hello,

Step 1: "Declaration" of lost account

The person who stole the account may be pretending to be you and committing fraud. Money from relatives and friends to prevent friends from being deceived. Please issue a "number loss statement" as soon as possible, such as: "Change your signature, post on Weibo, shout in QQ group, call close friends and relatives, remove nicknames of relatives, check recent contacts for any abnormalities, etc."

Step 2: Check the computer environment to see if there is a risk of QQ being stolen again

(1) Operating system vulnerability check (recommended: QQ Computer Manager)

(2) Check for account-stealing Trojans and viruses (recommended: QQ Computer Manager)

Step 3: Retrieve password (to retrieve the password directly, click here to enter 2/findpsw/findpsw_index》)< /p>

Note: If you fail to retrieve your password directly, you can also appeal to retrieve your password. Click here to enter 2/appeal/appeal_index》

Step 4: After successful password retrieval and verification, set a strong password.

Note: Before setting a new password, be sure to ensure that the computer environment is secure (refer to step 2), otherwise, QQ may still be stolen again, and may lead to more privacy leaks. Case: CSDN's 6 million user passwords were leaked, Tianya and Maopu customer registration information databases were leaked, etc.

Step 5: Check whether QQ friends or QQ groups have been deleted

If QQ friends or QQ groups have been deleted, please log in to the QQ friend recovery system to restore friends, click here to enter/ 》

If you need to restore deleted QQ friends, please click "Submit" directly

If you need to restore deleted QQ group, please click "Restore Group" in the red area Page”

Learn about strong passwords, click here to enter》/v2/safe_school/strong_pwd.shtml

Learn about common forms of fraud, click here to enter》/v2/safe_school/anti-fraud. shtml

Learn how to report, click here to enter》/v2/safe_school/teach_28.shtml

What to do if the appeal fails multiple times, click here to enter》/v2/safe_school/teach_10. shtml

Tencent Computer Manager Enterprise Platform: /c/guanjia/