I. Opening speech at the reception

1. Dear, welcome to our shop. There is an activity going on now. You can also get RMB coupons when you subscribe to the store!

2. Hello, dear ~ Welcome to X flagship store. Now the Double Twelve activities are in full swing. If you have a fancy baby, you can send a link. Let me introduce you.

3. Cute, I have been waiting for you.

Second, wait for a reply.

1. I'm really sorry, because there are many customers who have consulted, and the reply is a bit slow. Now I'll look at your question right away, thank you for your understanding!

2. Bao ~ I'm sorry, there is a lot of consultation at present, and I didn't intentionally neglect it. Please leave a message if you have any questions! The small customer service will reply to you as soon as possible after seeing it. Thank you for your waiting and understanding!

3. Wait a minute ~ I'm really sorry. Now there are many customers who are consulting and answering them one by one. I didn't mean to neglect it. Thank you for your understanding.

Third, it is related to express delivery.

1. Dear ~ The logistics we cooperate with is the default express delivery. During the activity, the order volume is very large, and the designated express delivery is not supported for the time being. Thank you for your understanding.

2. Dear, our store baby sends it by default. If you need to arrange other express delivery, you can contact our customer service. You need to bear the extra freight.

3. Dear, we send it by default ~ If not, just use it.

Fourth, it is related to delivery.

1. Cute, sorry, there was a big shipment during the event. We will deliver the goods within a few hours as soon as possible. Please be patient. Thank you.

2. Hello, dear. The store promises that the delivery time will be within 48 hours, and the goods will be delivered in turn according to the photographed time. If you are in urgent need of goods, we can take notes for you here and deal with it urgently. Please be patient.

Dear, we promise to deliver the goods within X days according to the order of payment, and we will deliver the goods as soon as possible. Please wait patiently!

Five, related to the epidemic.

1. Dear, due to the current epidemic situation, we temporarily stop the distribution in the epidemic prevention and control area. After the epidemic prevention and control is restored, we will arrange the distribution for you as soon as possible. Please forgive the inconvenience!

2. We find that your express delivery has been stopped in (region) due to the epidemic, and we apologize for the inconvenience. Please be patient, dear.

Dear, due to the epidemic prevention and control, the delivery time here cannot be guaranteed. Please refer to the time limit for real-time display of orders!

Sixth, guide the collection and purchase.

1. Honey, I want to know what you are thinking now. The model you inquired about is our best seller. If you collect and buy now, and then place an order, please contact me, and you can pay attention to priority delivery.

Dear, thank you for your consultation. You can click on the store or your favorite baby. I look forward to your visit and wish you a happy life!

3. If you like it, don't hesitate to take it first and send it first ~ after the purchase, place an order and send a small gift!

Seven, grab the shot and pay.

1. Bao, I guess you are too busy ~ The baby you consulted before is still waiting for your call. If you like, please take a photo and pay! We will check it as soon as possible ~ now we can avoid the logistics peak!

2. Bao, if you have a fancy baby, please place an order quickly ~ don't miss it if you like it. I will give you priority delivery.

Eight. Expedite delivery

1. I'm really sorry, dear. At present, due to the activities, the express delivery all over the country has been in an explosive state, and the delivery speed will be slower. Please be patient.

Dear, the warehouses here are delivered one by one in the order of taking photos. Please be patient and I will send you a message as soon as possible.

Nine. Service guarantee

1. Honey, we all have free transportation insurance. If you don't like the goods you received, or have quality problems, we support returning them for 7 days without reason.

2. Dear, if you receive a baby with quality problems, we support returning it for seven days without reason, and also give you a shipping insurance. Parents can rest assured to place an order.