1. Responsibilities of car sales consultants

2. Arrive and get off work on time in accordance with company management regulations

3. During working hours, always wear work clothes< /p>

4. During the morning meeting every day, the sales consultant reports to the sales manager the customer reception situation of the previous day

5. After the morning meeting, the bathroom within the responsibility must be carefully cleaned

7. Sales consultants should skillfully ask customers for their phone numbers to facilitate follow-up with customers

8. Sales consultants return visits to customers in a timely manner every day< /p>

9. Customers must register in advance for a test drive

10. Sales consultants strictly implement the company's quotation and preferential policies

11. Sales consultants should maintain office space Cleanliness

12. When the sales consultant delivers the car, he should follow the delivery process

13. Audience management and obey the assignment

14. Seriously complete the tasks of superiors Other tasks assigned by the leader

15. Sales department employees should take good care of the company's property and operate safely

1. The responsibilities of automobile sales consultants mainly include the following aspects: customer development, Basic processes such as customer tracking, sales guide, sales negotiation, sales transaction, car delivery, customer retention, etc. It also includes the introduction or agency of car installment, car insurance, registration, car decoration, claims, annual inspection and other services. In a 4S store, its work scope is generally mainly located in the sales field, and other business areas can be connected with other corresponding business departments.

2. Go to and get off work on time in accordance with company management regulations. You are not allowed to be late, leave early or be absent from work. You are not allowed to call or send text messages to ask for leave.

3. During working hours, always wear work clothes and work badges to maintain a good image; when participating in various important meetings, auto shows and various important activities, you must maintain company standard attire.

4. During every morning meeting, the sales consultant reports to the sales manager the customer reception status of the previous day, the level of intended customers and the status of orders received.

5. After the morning meeting, you must carefully clean the sanitation within your responsibility, and pay attention to keeping the car exhibition hall, exhibition hall floor, exhibition cars, booths, information racks, car front plates, trash cans, etc. inside and outside the company. of cleanliness.

6. Sales consultants receive customers in order, strictly follow the customer reception process, be enthusiastic and generous, introduce products and provide various services to customers seriously and professionally; there should be at least two sales consultants at the reception desk to greet customers , must open the door for customers, and customers must say to them as soon as they enter the exhibition hall: "Hello! Welcome." The sales consultant at the reception desk must strictly fill in the customer registration form for customers who come to the store (calls). There should be no blanks in the fields. If you leave a phone number, the customer must create a card as required (except if the customer does not leave a phone number). The information source field must be filled in carefully.

7. The sales consultant should skillfully ask for the customer's phone number to facilitate follow-up with the customer, and carefully fill in two forms and one card as required. The sales consultant should keep the follow-up card clean and cannot follow up. Scribblings were written on the card.

8. The sales consultant will promptly return visits to customers every day and follow up with at least six potential customers. The best follow-up time is 9:30-11:30 am. It can also be determined according to your own needs and do a good job at the same time. The first-level return visit reminds customers to perform vehicle maintenance in a timely manner, and the customer follow-up card is sent to the sales manager for inspection and signature at 5:00 pm every day.

9. Customers must register in advance for a test drive (registration content includes customer name, age, occupation, driver's license number, contact number, contact address, test drive date, customer signature, sales consultant signature, etc.), Customers without a driver's license are strictly not allowed to test drive. During the test drive, they must be accompanied by a sales consultant and follow the test drive route established by the company. The test drive must be carried out in strict accordance with the test drive regulations. Any test drive that does not follow the regulations will Sales consultants of customers who drive should stop their test drives;

10. Sales consultants strictly implement the company's quotation and preferential policies and are not allowed to make high quotations to customers, nor are they allowed to give discounts or discounts to customers without the consent of the sales manager. Give away prices or decorations other than the preferential policies established by the company.

11. Sales consultants should keep the office clean and office servers should be placed in an orderly manner. No official or private calls are allowed on the office phone, and non-work related topics are not allowed in the office.

12.11 When delivering the car, the sales consultant should follow the car delivery process and carefully introduce the after-sales service personnel and after-sales related responsible personnel. He should make a thank-you phone call to the customer within one hour after the car is delivered.

13.12 Manage the audience, obey assignments, abide by rules and disciplines, unite and help each other with colleagues, and do not do anything that damages the company's reputation and interests.

14.13 Earnestly complete other tasks assigned by superiors.

1514 Sales Department employees should take good care of the company's property and operate it safely. Any personal injury or economic loss caused by damage to company property due to personal reasons or operational errors during work shall be fully borne by the employee.