QA in Chinese means quality assurance, and its full English name is QUALITY ASSURANCE.

QA personnel are all planned and systematic activities implemented in the quality management system and verified as needed in order to provide sufficient trust that the entity can meet quality requirements." Some implement ISO9000 The organization will set up such departments or positions to be responsible for the quality assurance functions required by the ISO9000 standard. QA is part of the GMP (Quality Management System), and GMP only cares. All matters related to production and inspection, matters not related to GMP but related to product quality, belong to QA.

Extended information:

Responsibilities of QA personnel:

The basic skills here refer to the business capabilities of QA, knowledge of quality, testing, process procedures, operating procedures, and equipment, which is the legendary "man-machine-material-method-environment" ”, both must be understood and mastered.

2. Good interpersonal relationships

Interpersonal relationships are very important, and so is QA. We must have both principles and methods. In this way You will get twice the result with half the effort. As a QA, you must have a big heart and be as generous as a prime minister.

When a conflict occurs at work, the QA must find an opportunity to reconcile with the parties involved. Use a tone that is neither humble nor overbearing, and explain to the workshop staff why you asked for it at that time, and strive to achieve consensus.

3. Serious, rigorous, and careful.

QA is a stressful job, and you should relieve yourself from stress at ordinary times. But once you enter the work, you must maintain a serious and rigorous work attitude. This is the minimum requirement.

These three points are reflected in the following things. Top: When monitoring the production in the workshop, are they serious and strict, and strictly require the workshop employees to operate according to the operating procedures instead of appeasing them; when clearing the site for inspection, are they meticulous and conscientious, leaving no dead ends, rather than "almost"; when filling in records and signing, are they Careless and often written incorrectly; problems that should be discovered during on-site inspection or audit records

4. Establish credibility

As QA, we are a quality barrier in the workshop. If we do not adhere to principles and give the green light to certain actions in the workshop, then we are irresponsible, and you will be unworthy of the position of QA. And when you adhere to principles many times, you will find that you have become more authoritative in the eyes of the workshop. No longer a dispensable person, but an "important person" who adheres to principles and controls quality

5. QA is a team

QA must become a team. A team, not just a group of people. QA's work in the workshop is very stressful, so they must "work as a team", stand together when encountering quality problems, and have consistent standards during daily monitoring.

6. QA needs the support of leaders

QA’s position in the workshop is very awkward. The management power is not as great as that of the workshop director, and he has no real power. The technical ability cannot keep up with that of the craftsmen, which is why QA does not have as much power in the workshop. One of the reasons for status.

So QA first needs the support of leaders to clarify the positioning of QA. QA is not just a "person walking around the scene", not just a "hygienist-inspection and clearance person", not just a " A casual signer" and the need to be an "arbiter".

7. Change the quality consciousness of the workshop director

If there is strong enough positive energy to change the quality consciousness of the workshop director, then the work will definitely be like a fish in water. Alternatively, QA can provide frequent training to workshop employees to improve employees' quality awareness and establish "comprehensive quality awareness." Let QA and employees establish the same quality goals. If the goals are consistent, differences will be reduced.

8. Communication skills are very important

QA needs to communicate with many people at work, so communication skills are very important. Different people will get different results for the same problem. So cultivate your communication skills, which can help you get the information you want, and also help you build a good relationship with workshop personnel.

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