The current environment in the catering industry is quite severe. How to operate it well? Under the correct leadership of the hotel, the catering department will fully implement the hotel operation contracting plan, focus on economic construction, strengthen management, and be consistent from top to bottom, so that the catering department can Despite the recession in the catering industry and heavy contracting tasks, we have made steady progress and achieved good economic and social benefits. The main work is summarized as follows:

1. Completion of various economic indicators :

The operating income for the whole year was ____ yuan, an increase of _____ yuan compared with last year's __ yuan, a growth rate of __%, and the operating cost was __ yuan, an increase of __ yuan compared with ____ yuan in the same period last year, an increase rate of __ %, the comprehensive gross profit margin ____%, an increase (or decrease) __＿% compared to last year's __%, operating expenses are __yuan, an increase (or decrease) __yuan compared with __yuan in the same period last year, an increase (or decrease) rate __ %, the actual task completed throughout the year was __yuan, and the target was exceeded by __yuan (the annual task quota turned in was 38xxxx yuan).

2. The main tasks completed this year:

(1) Implement the hotel operation contracting plan, improve the incentive distribution system, and mobilize the enthusiasm of employees. This year, the catering department's quota for the hotel is 38xxxx yuan, an increase of 6xxxx yuan from last year's 32xxxx yuan, with an increase rate of 1xxxx. In order to better complete the task, the leaders of the catering department formulated an internal business plan and a benefit wage distribution plan. According to the differences in departments, positions, technologies, skills, labor intensity, etc., the economic indicators were broken down into various sub-departments, and each sub-department was approved. The department's turnover, output, expenses, and gross profit margin are calculated monthly, excess commissions, and energy-saving bonuses fully reflect the principle of linking tasks with performance wages, allowing them to give full play to their respective advantages and find ways to do a good job in business. Mobilized employees' initiative. This year's per capita monthly income is __________yuan, an increase of __________yuan compared with __________yuan in the same period last year, with a growth rate of ____%.

(2) Carry out standardized management. Strengthen coordination relationships and improve comprehensive reception capabilities.

1． To improve the management structure, the quality management team composed of catering department leaders and sub-department managers has fully played its role throughout the year. The team not only divides labor but also collaborates to implement the management system from top to bottom, with one level responsible for the other. The implementation of rewards and penalties for management efficiency improves the overall quality of leadership and makes management work go more smoothly.

2. Improve the meeting system of the catering department. Meetings include year-end summary meetings, quarterly summary meetings, monthly business analysis meetings, weekly meetings, daily review meetings, before and after work meetings, financial supervision and inspection meetings, health and safety inspection reporting meetings, etc. Due to the improvement of the system, the quality of meetings has improved Improved, superior instructions are implemented in a timely manner.

3. Establish a product evaluation and supply supervision system. In order to minimize the estimated varieties, coordinate various sub-departments to do a good job in product supply, check the estimated product supply situation every morning, afternoon and evening, set up a special book to record the varieties that have been assessed in the market, and at the same time go to the relevant sub-departments Verify and verify, and require managers to sign to clarify responsibilities. After the establishment of the system, the phenomenon of five or six dishes per city has become a thing of the past, and now the product supply situation has normalized.

4． Strengthen coordination relationships. The hotel has a detailed division of labor and many links. The completion of a job depends on the coordination and cooperation between various departments. It is repeatedly emphasized at the weekly meetings that when problems arise, departments must not blame each other or shirk each other, but must dare to admit mistakes and discover more. By leveraging each other's strengths and improving coordination, this year has greatly reduced some of the disjointed and uncoordinated phenomena that existed in the past.

5. Improve comprehensive reception capabilities. This year, we will comprehensively focus on service standards and product quality, so that our reception capacity will be greatly improved. While doing a good job in hosting various club banquets, cocktail parties, wedding banquets, buffets, and conference meals, we also do a good job in hosting various types of banquets for senior leaders and major companies and hotels, such as receiving presidents, heads of state, and prime ministers of many foreign countries. and diplomatic missions, domestic central ministerial-level leaders, provincial governors, commanders, military commanders, mayors and other leaders; on March 18, the evening market received ***165 seats for unit banquets, wedding banquets and other dining banquets, setting a record since its opening The highest record for the total number of seats ordered in Lei day; on the evening of September 29, there were 75 wedding banquets, setting the highest record for the total number of seats for a pure wedding banquet in history. Due to the beautiful environment, reasonable prices, delicious taste and first-class service, guests are happy and satisfied.

(3) Expand operations, develop income-increasing channels, and expand operating income.

This year, when the catering industry is in recession and business is difficult to do, the leaders of the catering department often conduct market surveys, do business analysis, continue to explore, boldly try, make wise decisions, and follow their own business path. First, six business projects will be opened throughout the year: buffet Chinese food, buffet hot pot, all-you-can-eat seafood, Friendship Night Club, Millennium Old Turtle Hot Pot City, and restaurant chain stores (under preparation).

Second, carry out joint venture activities. The catering department cooperates with the guest room department, sauna center, and tea house to jointly promote operations; guests can enjoy a 15% discount with their accommodation card, and the sauna center Food delivery business, providing fragrant tea and delicious snacks to tea houses.

Thirdly, we carry out promotions eight times throughout the year, offering discounts of one yuan per California sea bass, free minimum consumption for VIP rooms, and special discounted dishes for Yishijia, each priced at 1xxxx. Quality service month activities, civility and politeness month activities, promotion and prize-winning activities, etc.

Fourth, the sales department and production department regularly launch new dishes and order 18 items every month based on market consumption needs. Throughout the year, ***20xxxx new dishes such as thousand-year-old turtle soup were launched, and the operating income increased by 10xxxx million yuan. Through a series of business activities, the hotel increased its popularity and achieved good economic and social benefits.

(4) Public relations among all staff to strive for more repeat customers.

The leaders of the catering department regard public relations as an important task and often instill public relations awareness and knowledge in meetings of all sizes. When the market is busy, sales department staff go to the floor to communicate with customers, order dishes, and solicit their valuable opinions in different ways. During holidays, call the relevant households to greet them, and send gifts such as Mid-Autumn moon cakes, wall calendars, and New Year cards. Through everyone's efforts, the overall public relations level of the catering department has improved this year, and repeat customers have increased compared with previous years.

(5) Enhance employees’ efficiency awareness, strengthen cost control, and save expenses.

The leaders of the catering department often emphasize the importance of cost control and cost saving, which enhances employees' awareness of benefits and requires employees to take action. At the same time, improve relevant systems, clarify responsibilities, and strengthen control in accordance with the system. Throughout the year, the "Expenses and Expenditure Regulations", "Raw Material Collection, Payment and Deposit System", "Loophole Plugging System", "Rational Use System of Raw Materials", "Office Supplies Receipt System", "Item Subscription System", and "Financial Review Audit System", "Cashier Management System", etc. This year, all employees have developed good habits of saving, opening and closing water, oil, gas and electric switches in a reasonable manner, and stopping waste in a timely manner if waste is discovered. In addition, the leaders of the catering department and the manager of the supply department conduct regular market surveys to understand market price trends and adjust the purchase price of raw materials in a timely manner. The thousand-year-old turtle soup launched in October was originally purchased as a complete set of semi-finished products. In order to reduce costs, it was later purchased and cooked by itself. It lasted for nearly two months, saving more than 30,000 yuan in costs.

(6) Do a good job in political and ideological work and promote the improvement of economic benefits.

The catering department gives full play to the role of party organizations and trade union organizations, cares for employees, stimulates emotions and enhances cohesion.

1． Organize employees to participate in the 1997 Yangcheng Excellent Chef and Excellent Waiter Technical Competition, hotel track and field games, calligraphy competitions, skills competitions, chess competitions, table tennis competitions, etc. Participate in hotel poverty alleviation donation activities, learn the "Three Character Classic" activity, and learn 50 English sentences. We have achieved good results in various competitions, including six gold medals and three silver medals in the hotel's track and field games.

2. Throughout the year, the department holds Civilization and Politeness Month skills and knowledge quiz competitions, dance parties, karaoke and other cultural and entertainment activities

Through various activities, employees have formed a strong group that loves the hotel and is united and hardworking. The employees have good ideological and moral character and have xxxx achievements in making money throughout the year. The employee team is stable and the turnover is small. The average number of employees per month this year is The liquidity is about xxxx.

(7) Improve the labor employment system and training system to improve the quality of employees.

1． Strict labor and employment system. The catering department recruits new employees. Those who meet the conditions will be selected on the basis of merit. Those who do not meet the conditions will be rejected without mercy to ensure the quality of recruitment. At the same time, superior leaders went deep among employees to discover talents and constantly enriched the team. Through repeated inspections, they promoted director xxxx and foreman xxxx throughout the year. For employees who violate hotel regulations, we will focus on education. For those who refuse to change despite repeated admonitions, they will be punished and dismissed. Employees will be punished 1xxxx throughout the year. Due to the strictness of labor and employment, the quality of employees is high and work efficiency is greatly improved.

2. Improve the training system. In order to achieve the expected results of the training, the leaders of the catering department first clarified that the training must have the guiding ideology of "purpose", "practicality" and "timeliness". Secondly, a training group was established, and thirdly, a training plan was formulated, combining theory with practice, and conducting training in phases and in batches with the old bringing in the new. For example, management training, safety and health training once a month; promotion training, service knowledge, service skills training twice a week, etc. Fourth, conduct regular assessments, and carry out "Promotion Manual", "Service Knowledge and Skills", "Customer Service Standards", "Hotel Management Knowledge", "Production Quality", "Promotion Business Knowledge", "English 50 Sentences" throughout the year "," polite language", "safety and health knowledge" and other trainings reached 20xxxx times.

(8) Pay attention to food hygiene and do a good job in safety and fire prevention.

1． We attach great importance to food hygiene, improve the responsibility system for various food hygiene positions, set up a health inspection team, clarify the health responsible persons of each sub-department, formulate a system of daily inspection, weekly evaluation and monthly summary, carry out mobile red flag competition activities, and carry out health inspections. Sub-departments with good hygiene will be rewarded, and sub-departments with poor hygiene will be punished accordingly. Due to the efforts of all employees, no poisoning accidents caused by food spoilage were found throughout the year, and the hotel successfully passed the annual review and national inspection of star hotels by the provincial and municipal tourism bureaus.

2. Do a good job in safety and fire prevention work, set up a safety and fire prevention leading group, appoint the responsible persons for safety and fire prevention in each branch, conscientiously implement the policy of safety first and prevention first, formulate safety and fire prevention systems, improve safety and fire prevention measures, equip each floor with gas masks, organize Employees watch fire prevention videos and receive practical training on fire prevention equipment. The production department regularly cleans the oil fume pipes and performs maintenance work on various equipment. The Food and Beverage Department regularly checks the integrity of the gas stoves, and through effective measures, ensures the normal development of various tasks in the Food and Beverage Department and the safety of property. No fire accidents have occurred so far this year.

(9) In accordance with star standards, improve hardware supporting facilities, beautify the environment, stabilize customer sources, and improve the business atmosphere.

The total investment in facilities increased by 30xxxx million yuan throughout the year, mainly including: the renovation of the east hall on the second floor, the decoration of the south and north halls on the second floor, the decoration of the corridors and restrooms on the fifth floor, the opening of Friendship Nightclub, Millennium Laogui Hotpot City's equipment purchase and perfect service facilities have attracted many repeat customers.

3. Existing problems:

1. The quality of the food is sometimes not stable enough and the food is served slowly.

2. The service quality of the restaurant is not high enough.

3. The anti-theft work is still relatively poor, and there are cases of theft.

4. Ideas for next year:

1. Improve the quality of products and create ten signature dishes.

2. We will do a good job in the management of Friendship Nightclub and Millennium-old Turtle Hot Pot City.

3. Strengthen standardized management and improve the overall management level and service quality of the enterprise.

4． Open restaurant chain branches.