Non-quality problems in our shop will not be returned.

If you have any quality problems, please contact customer service within 24 hours.

Post-sale problems are delivered according to the express number+if you need to return goods and clearly indicate them, please also write down the style, size and color before sending the replacement address, and the postage will be paid.

Try to remind guests to check the size chart carefully when ordering.

Avoid changing yards, so that you and I can avoid after-sales troubles. Every time I have a new style, I will enlarge the size.

About how to make friends.

You must be diligent in making friends, but you can't be annoying and you can't block friends, so advertising is also skillful.

Send two in the morning, two during lunch break and three at night. Because there are more people on WeChat online at night, it is also the time when customers place the most orders.

Set up your own avatar, WeChat name, personalized signature and other foundations, so that guests can remember your micro-signal, and don't change your avatar and name frequently.

How to increase income by doing WeChat business?

1. Double passenger flow.

2. Double the customer's unit price

3. Double the number of repeat customers

That's eight times as much.

How to increase passenger flow?

Friends are the most accurate customers.

Of course, new friends mainly focus on expanding passenger flow. There are two ways.

First, you take the initiative to add others.

There are many groups of baby mothers, beautiful women and girls on QQ group, which can also facilitate everyone to find accurate customer groups in the first time. If you add 10 every day, you will have 300 friends in a month.

Second, let others take the initiative to add you

The most powerful sales promotion in the world is not the product you can convince others to buy, but the fact that you can make others find you without talking.

There are many methods of drainage, I hope you can take a closer look.

1. Ask friends around you to help you forward your QR code, edit the soft text and send it to your friends. Basically, after a friend sends an advertisement, three replies will actively add you (believe me, that's what I did).

2. Go to the platform to advertise more.

Such as idle fishing net, little red book, etc. Learn how to advertise and follow suit. These platforms have hundreds of thousands of views every day, and there will always be people interested. Add you.

3. Do more activities with friends in your circle of friends.

Send a small gift and a small red envelope to improve your affinity in the circle of friends.

Friends circle three basks.

1 sun trading

2 Sun Progress

Immerse yourself in praise

The above three self-exposures can stimulate customers' desire to place orders.

Taobao WeChat merchants and sellers special words

Now more and more people like to go to online stores to buy goods. At this time, some goods will also be negotiated by some customers. What should a Taobao customer service do at this time?

It doesn't mean that we can't give you a discount, but I can't guarantee that the product you want is as good as before, because according to our cost, it's already the lowest for you. If you reduce it, you must reduce the cost, and the products you want will definitely not meet your requirements.

Bargaining in business is normal, but business and feelings should be clearly separated. Your client is not one of them. You should consider the overall situation. What can you do if this customer asks for a price reduction and that customer asks for a rebate?

I suggest you know the brand influence, price and quality of your products in the market first, because customers must have a reason to want them.

(Brand influence, price, quality and after-sales service of products) Your advantages in the above aspects are your reasons for rejecting customers. If you are a manager, please ask your employees to talk to customers, because you still have room for redemption.

What are the words?

1, commitment type

Buyer: It's too expensive. It's cheaper for me to buy it for the first time. Buy it next time, and many friends will come to buy it.

Speech 1: Dear, our membership system is XXXXX. As long as the transaction is successful, you can enjoy our membership price (cheerful) for the next purchase!

Speech 2: Honey, I'm really sorry. Our profit is already at the lowest level. The next time you buy it, you should see the activities of the store at that time. I'm really sorry, dear (crying, sorry)!

2. Contrast type

Buyer: Something is cheaper than yours. Why not make it cheaper?

Speech 1: Sorry, dear, we really don't know the products of other stores here, but our products are all from Harbin and have undergone strict quality inspection. Please feel free to buy (shy)!

Speech 2: Honey, you get what you pay. Although I don't know other stores, I am very informative (struggling) about our products!

Step 3 be arbitrary

Buyer: Anything else will do, but the price is too expensive!

Words 1: Dear friends, as the saying goes, a penny is worth a penny, and the profit of our products is already very low, dear, with high cost performance.

Speech 2: honey, I'm really sorry. The cost is high, and the price is definitely higher, dear. After all, we buy things not only by price, but also by quality, don't you think (shy)!

4. Stress and induced type

Buyer: At the price I said, I will shoot it now if I sell it, or I will go to another house if I don't sell it.

Speech 1: I'm really sorry, I really can't give you the price you want. We can't sell at a loss I'm really sorry, dear (crying)!

Speech 2: Honey, why don't you reconsider? Our family really got the lowest price.

5. Win sympathy

Buyer: I'm still a student, so it's cheaper for you, shopkeeper!

Speech 1: Dear, I just graduated. It is not easy to find your first job. All the discounts I give you will be deducted from my salary. Please forgive me (crying)!

Speech 2: Dear, I am a senior this year, and I haven't graduated yet. Now I'm an intern and finally found a part-time customer service job. In order to buy a birthday present for my girlfriend, my family really didn't bargain. I'm very sorry (wronged)!

6, excuse type

Buyer: Oh, I don't have enough money in Alipay. That's all I have in Alipay (just the amount he proposed when he reduced the price)!

Now everyone can clearly understand some basic words about how to refuse to reduce prices. At the same time, I hope you can learn some kinds of customers when bargaining, which can better help you and bargain customers to analyze.