Using USBkey to log in to online banking prompts "Signature failed", "You have cancelled signing" or "No qualified signing certificate" because USBkey driver has not been downloaded or the certificate does not exist. You can download and install the Online Banking Login Assistant through our official website-Personal Business-Download Center, and then log in again. If you still can't handle it, you need to bring your ID card, bank card/passbook bound by online banking and USBKEY to any outlet to download the certificate again.
Reply time: 2020- 10- 15. Please refer to the latest business changes announced by Ping An Bank in official website.
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