Main application requirements

1. With the rapid development of economy and the increasing number of vehicles, some car owners have a weak awareness of paying road maintenance fees, and the phenomenon of arrears is serious. Remind them that reminding is a difficult problem.

2. Some car owners have resistance to paying road maintenance fees and are not satisfied with the tax collection unit. It is necessary to strengthen the publicity of relevant laws and regulations, improve service quality and improve the public image of tax collection units.

Actual use situation

1, improve dunning efficiency and reduce the work pressure of front-line employees. Using the mobile electronic housekeeper system, we can get rid of the complicated telephone ways. As long as we get the detailed arrears bill in the system, the arrears reminder message will be sent to the owner's mobile phone immediately. The whole process is simple to operate and the transmission success rate is high.

2, policy propaganda, improve the awareness of car owners to pay. Using mobile e-housekeeper to publicize relevant policies and enhance the awareness of car owners to pay fees, through a series of work, the whole road maintenance fee payment process has achieved the goals of multi-service, less fines, more publicity, less car detention, more reminders, less filing and less implementation, and eliminated the opposition of law enforcement objects.

3, bad weather, warm reminder of safe driving. In order to further improve the service quality for car owners and enhance the satisfaction of car owners with the service provided by the Transportation Management Office, every bad weather, such as snow and fog, will send prompt information to car owners at the first time to guide everyone to take scientific preventive measures to avoid accidents.

Get results

Through the short message function of mobile e-housekeeper, the charging has been realized and achieved good results, and the proportion of arrears has decreased month by month. In addition, the publicity and warm tips of policies and regulations have enhanced the communication between the transportation management office and the majority of car owners, and effectively improved the service quality and satisfaction.