Nurse's personal service commitment letter? Dear patient friend:
? In order to create a safe, quiet and comfortable hospitalization environment, provide you with timely and effective care and meet your health needs, we hereby promise you:
? In order to implement the 20xx "Quality Nursing Service Demonstration Project" of the Ministry of Health, a quality service ward was established. Strive to be an excellent nurse mobilization meeting and make our promise. Determined to implement basic nursing to achieve patient satisfaction, social satisfaction and government satisfaction. Adhere to the people-oriented principle and ensure the safety of patients. With our love, carefulness, patience and sense of responsibility, we can make patients feel comfortable, the society feel at ease and the government feel at ease.
? Our slogan is: let smiles convey love; Our nursing philosophy is: timely, effective, safe and comfortable. In response to this call, we are determined to:
? 1. Seriously observe the working hours, arrive at the post 15 minutes in advance every day, consciously do the handover work according to the handover process, and stick to the post.
? 2. Civilized language, kind attitude, warm service, dignified appearance, neat dress, no accessories, and standardized nursing behavior.
? 3. Strictly abide by the operating rules, strictly implement the principle of aseptic operation, timely and accurately execute the doctor's advice, strictly carry out three checks and eight pairs, carefully evaluate the patient's information, carefully observe the condition and reaction after taking the medicine, solve the patient's health problems in time, and provide patients with health education such as diet, psychology and functional exercise.
? 4. Seriously implement basic nursing, and strictly follow it. See "Basic Nursing Services for Inpatients" on the left for details.
? 5. Respect patients' right to informed consent and privacy, safeguard patients' dignity and keep secrets for patients.
? 6. Strengthen communication and promote harmony between doctors and patients. Give clear information to patients before each nursing work. Understand the needs of patients, respond quickly, meet the needs of patients, and provide active services. Listen carefully to the questions raised by patients, explain patiently and deal with them in time.
? 7. Ward clean and tidy, no garbage and sundry. After the patient leaves, clean up the hygiene and articles in time and keep the spare bed.
? 8. The morning and evening nursing standard should be "six cleanings and three deficiencies". Strengthen excretory nursing and basic operation, turn over frequently, pat the back to prevent pressure ulcers.
? 9. Nursing staff according to the patient's condition, regular patrol ward, closely observe the condition changes, and find problems in time. Keep the infusion unobstructed, without extravasation, continue to take the initiative to rehydrate, and pay attention to adjusting the infusion speed.
? 10. emergency room items are placed in a standard, and emergency equipment is on standby 24 hours a day.
? 1 1. Strengthen rounds to ensure medical quality.
? 12. Optimize service processes and simplify service links. Provide patients with a safe, comfortable and warm ward environment.
? 13. Pay attention to public service etiquette and create a warm environment. Strive to achieve, everyone is an ambassador of the hospital, everyone is a tour guide, and everyone is a volunteer elevator, showing the good spirit of the Second Affiliated Hospital of Xingtai Medical College.
? 14. insist on charging according to the standard approved by the price bureau and provide you with a list of charges. If there are any mistakes, you must correct them in time to protect your interests to the greatest extent.
? Commitment: xxx nursing staff
? Date, year and month
Nurse Personal Service Commitment II? Dear patient friend:
? In order to promote the 20xx "Quality Nursing Service Demonstration Project", create a quality service ward, create a safe, quiet and comfortable hospitalization environment, provide you with timely and effective care, and meet your health needs, we hereby promise you:
? 1. Civilized language, kind attitude, warm service and neat dress.
? 2. Stick to their posts, be conscientious and warmly receive patients.
? 3. Care for patients and respect human rights. We will respect your rights and interests, choice, informed consent, privacy and supervision. Maintain your dignity and keep your secret.
? 4. Strictly abide by the operating rules, standardize the nursing operation, correctly implement the doctor's advice, carefully observe the condition and the reaction after taking the medicine, solve your health problems in time, and provide you with thoughtful nursing services. And provide you with health education such as diet, psychology and functional exercise, so that you can rest assured and your family can rest assured.
? 5. Keep the ward environment clean, quiet and comfortable, put disinfection and isolation measures in place, and keep the existing rescue equipment in good condition.
? 6. Know your needs and offer services. We will listen to your questions carefully, explain them patiently and deal with them in time. Solicit opinions on a regular basis, and constantly improve the quality of service.
? 7. Insist on charging according to the standards approved by the Price Bureau, and provide you with a list of charges. If there are any mistakes, you must correct them in time to protect your interests to the greatest extent.
? Commitment: all nurses in XX department
? Signature:
? As long as we have love in our hearts and dreams at our feet, I believe that my angels in white will radiate more light and heat in this tempering and tempering. Along the way, there are strong organizational leaders as the backing of nurses, the attention and support of the whole hospital to accompany nurses, the expectation and encouragement of patients to cheer for nurses, and the solid foundation, excellent talents, good style and cohesive team of the whole hospital to become the strong backing of nurses! We have the responsibility, ability and confidence to achieve excellent results in this activity, benefit patients, and hand in a satisfactory answer for the society and the government! "
Nurse Personal Service Commitment III? My name is * * *, and I am a nurse in the medical insurance department. Now I solemnly promise the people as follows, please supervise.
? 1, adhere to the patient-centered, quality-centered, and persist in serving people's health wholeheartedly.
? 2, strengthen the construction of medical ethics, medical staff abide by medical ethics, honesty and self-discipline, law-abiding, do not accept patients' invitations and gifts, do not seek personal gain from doctors, strengthen communication with patients, establish a good faith relationship, and realize the normal provision of health services.
? 3. Professional, realistic and honest practice.
? 4. Establish and implement a modern medical quality management system with the responsibility system as the core, and strictly enforce the health law.
? 5. Help employees and unite colleagues.
? 6, lead by example, abide by the rules and regulations of the hospital, abide by labor discipline.
? Commitment:
? Month, day, 20 years
Nurse's personal service commitment letter 4? Basic requirements:
? 1, abide by the rules and regulations of the hospital, don't be late, don't leave early, and don't call for leave in advance under special circumstances.
? 2. Dress neatly, standardize, bring a work permit, behave dignified and generous, and communicate quietly.
? 3. Respect leaders and colleagues, take the initiative to say hello, and establish a harmonious relationship with colleagues.
? 4, everything is convenient for patients, patrol the ward at any time, try to help patients do things, don't let patients run more.
? 5, love the hospital, love the job, strictly abide by the hospital secrets, do not do things that harm the hospital.
? 6, obey the head nurse's work arrangement and deployment, don't haggle over every ounce, don't shift, if there are special circumstances for instructions from the head nurse.
? 7. Don't eat at the nurse's station and don't talk loudly.
? Job requirements:
? 1, the patient was warmly received when he was admitted to the hospital, and was warmly sent when he was discharged. He should answer the question instead of saying "I don't know".
? 2. Nurses who accept new patients must introduce them to the hospital and explain the hospitalization instructions.
? 3, the operation behavior should be soft and fast, skilled and standardized, warm and friendly attitude, civilized and polite language.
? 4. When changing the liquid medicine or distributing drugs, the treatment nurse should take the initiative to explain to the patient or companion, telling the patient not to adjust the speed control switch without authorization, so as to avoid unnecessary injury caused by too fast infusion.
? 5, on-call, often patrol ward, closely observe the condition, do a good job in succession.
? 6. Keep the ward quiet and comfortable, and walk lightly, talk lightly, switch lightly and operate lightly.
? 7. When patients or their families question the expenses listed in the list, they must be patiently and meticulously explained to gain the understanding and support of patients.
? 8, if there are mistakes in the work or operation, should apologize to the patient and explain clearly.
? As an employee of Daguan County People's Hospital, I am proud of the benefits and happiness brought by my dedication in my post. I solemnly promise that I can meet the requirements of the above post service standards, serve patients wholeheartedly and work hard for the development of the hospital. In violation of the above requirements, 50 yuan will be detained at one time. If it is violated three times in a month, the head nurse will be asked to return to the nursing department to wait, and only the basic salary will be paid during the waiting period.
? Department:
? Commitment:
? date month year
Nurse's personal service commitment letter 5? In order to actively carry out the "three good and one satisfaction" activities, further promote the "three commitments" activities of the health system, seriously change the work style, improve the service quality, and better realize the "clean medical practice and quality service", the following points are achieved in medical work:
? 1. Good service. Adhere to people-oriented, honest service, Excellence,
? Satisfied and assured service principle, respect for patients and their families' right to choose, know and supervise, enthusiastic service, not making things difficult for patients, and putting an end to bad attitudes and behaviors such as "being raw, cold, hard and pushing" at work.
? 2. Good quality. Conscientiously perform their duties, practice in strict accordance with the law, standardize the behavior of diagnosis and treatment, and ensure the quality and safety of medical treatment by reasonable inspection, rational drug use and reasonable treatment;
? 3. Good medical ethics. Strictly abide by the Medical Practitioner Law, the Nurse Management Law, the Drug Administration Law and other laws and regulations, and strictly abide by the "Eight Prohibitions" industry discipline of the Ministry of Health and the rules and regulations of hospital medical ethics. Love your job, be rigorous and realistic, care for patients, treat patients due to illness, abide by the law, and practice medicine honestly;
? The masses are satisfied. With high-quality service, standardized diagnosis and treatment, noble medical ethics to reassure patients, so that patients are satisfied;
? 5. Do six noes. (a) refusing to accept medical "kickbacks"; ② Refusing to accept the patient's "red envelope"; 3 don't "charge" privately; (4) Don't prescribe medicine for yourself and your relatives and friends.
? Or take a check; (5) shall not be allowed to carry out paid medical treatment activities. 6. Do not issue false medical certificates and false medical diagnosis certificates to patients.
? Commitment (signature):
? 20xx September 29th
Nurse's personal service commitment letter 6? In order to further change the service concept, establish a harmonious and unified new modern nurse-patient relationship, fully embody the patient-centered, implement the concept of all-staff, all-round and comprehensive quality service, and provide safe, high-quality and satisfactory nursing services, we promise as follows:
? 1, we will always keep the indoor temperature suitable, peaceful and quiet, without noise; Bedsheets are comfortable, clean and tidy, and medical instruments and equipment are spotless and orderly, providing a good operating environment.
? 2. We will patiently do a good job of preoperative care. On the day before the operation, the visiting nurse will be responsible for the preoperative visit, collect relevant information, examine the patients, comfort, encourage and enlighten the patients with warm words, enhance their confidence in overcoming the disease and relieve their ideological concerns.
? 3. We will do a good job in intraoperative care. On the day of the operation, we will pick up the patient from the ward by the nurse who visited before the operation. After the inspection is correct, we will enter the operating room. In the process, the language is kind and gentle, helping the patient to go to bed and gently assisting the doctor to position the patient; Visiting nurses will always accompany the patients during the operation, and give different psychological care according to the patients' different conditions, so that the patients feel safe, which embodies the nursing culture of caring for humanity, putting patients first and sincere service.
? 4. We will do a good job in postoperative care. After the operation, the visiting nurse will escort the well-dressed and warm patients back to the ward, arrange the correct posture, make a good handover with the nurses in the ward, and explain to the patients and their families the posture requirements required by different anesthesia methods and the management of various wound drainage tubes in order to obtain cooperation. On the first day after operation, the visiting nurse will pay a return visit and visit to the patients after operation. Ask the patient about the general situation after operation and other surgical complications. At the same time, give appropriate treatment, comfort and explanation to the patients' discomfort. To understand patients' satisfaction with operating room nursing, formulate corrective measures and improve the quality of nursing cooperation. Seek the opinions of the operation department, correct and solve the problems found in time.
? 5. For the family members waiting outside, we will send someone to give comfort and explanation in time, let them know the progress of the operation and provide tea. To relieve anxiety and anxiety.
? 6. We will provide some patients with relevant needs, such as providing toilet paper, sanitary napkins and milk for hysteroscopy patients; Provide toys for pediatric surgical patients to make them feel at home.
? 7. We will always attach importance to various forms of health education, provide various health education prescriptions, books and periodicals, and publish a newspaper every month to provide patients and their families with richer health care knowledge.
? Commitment department: operating room
? March 10
Nurse's Personal Service Commitment Letter VII? In order to better carry out the work, I made the following commitments:
? 1, civilized medical practice, thoughtful service and exquisite technology.
? 2, the doctor in charge of daily rounds, have questions and answers, kind attitude.
? 3. Parents can choose nurses to perform venipuncture for their children.
? 4. Every Monday to Friday afternoon, the doctor in charge explains the child's illness to the family members of the neonatal unaccompanied ward.
? 5, the outer hospital patient consultation on call.
? 6, 24-hour hotline: 83 data management download 83.
? 20xx year x month x day