Model essay on monthly meeting minutes of property
Property companies need to hold regular meetings every month to summarize the work campaign. Here I share with you several model essays on monthly meeting minutes of property for your reference!
Minutes of monthly property meeting 1
2XX 9: on March 3rd? At 22:3, the monthly meeting of the company in February was held in the conference room of Zhoushan Yulan Garden. Liu Lingling, general manager of Zhoushan Company, Li Min, assistant general manager, and 6 people from various departments and property service centers attended the meeting.
the meeting was presided over by Liu Lingling, general manager of the company. Before the meeting, the video of "The Rebirth of the Eagle" was played; Each project leader makes a theme report on 2XX annual family service and park service respectively; The person in charge of the property department interpreted the park service? Ten must do? Standard manual,? Twenty must be checked? Instruction manual standard (version 2XX),? Twenty contacts? Service standard instruction manual (version 2XX); The meeting also reviewed and determined the income indicators of each project park (during which the classic inspirational video "Facing the Giant" was inserted) and the content of the owner's electronic information file. The leaders of the company commented and expounded the implementation contents of the park service and family service and related standard manuals. Finally, Liu Lingling, the general manager of the company, summarized the meeting. The main contents of the meeting are summarized as follows:
1. Main points and key tasks of the meeting
Face up to the current situation and strictly grasp the quality of internal work and external service
Quality is related to the life and death of the enterprise, and leading and improving quality will make the enterprise live; If the quality is out of control and retrogresses, the enterprise will die. At present, employees at all levels of the company must face up to the present situation, start from the details of internal work, start from the opinions of customers, constantly reflect on improvement, and ensure the first-class service.
The meeting reiterated that the key to achieving practical results in all work lies in improving execution. Employees at all levels, especially managers at all levels, must conscientiously implement the indicators issued by the group and complete all node tasks on schedule, in quantity and with good quality.
1. Enhance the sense of urgency, enhance the sense of urgency, and maintain the company's steady operation
The meeting reiterated that in 2XX, the company added 3 million yuan in business indicators, and the non-green city expansion index reached 6, m2, which was a major test of the comprehensive ability of our entire company team. Managers and grass-roots employees at all levels of the company should keep a clear understanding of the company's current business indicators and expansion indicators. They should have a sense of crisis and hardship, enhance their sense of urgency, face problems directly from the interface related to the company's survival, find ways, and strengthen their confidence. They should maintain a good mental outlook and working state at home and abroad. While doing a good job in the routine basic work of the original work, they should take the above two indicators as the main line of each work, decompose the indicators layer by layer, and inspire all employees through performance appraisal.
2. further strengthen the construction of conference system, standardize conference standards, and improve the quality of conference service
how to do a good job in external service is to let the owners have a good service experience, and good service comes from the mentality and determination of every front-line employee who sincerely wants to serve the owners. How to let the front-line staff, the front-line staff behind every manager, support the managers' ideas and identify their good service concepts requires us to serve the front-line staff well and do our internal services well. As the main department in charge of all meetings, the General Management Department needs to further improve the standardized workflow of meetings and establish a list of meeting workflow for large-scale meetings and regular meetings. In the process of implementing the standards, it is necessary to do a thorough job in each conference service. At the same time, we should actively innovate, make highlights, promote them and even become new conference standardization content, so as to realize the dynamic upgrade of conference service standards.
3. Be grateful, and actively create high-quality service quality for the owners
Care for the owners from the dribs and drabs, start from the nuances, be grateful to our owners, put in more services with gratitude, and repay the owners. Turn complaining into gratitude, getting into giving, and once into life. Emphasize the timeliness of service, contact with the owners more, and understand their real service needs. The service should be fully covered, and the park activities this year should be planned as early as possible. Each park should carry out targeted activities according to its own characteristics.
combine major events (such as the World Cup) and do a good job in the marketing of property services.
you should fully understand, verify and analyze the basic data, and then put forward a plan on this basis to ensure feasibility and operability. For example, the publicity of fire day is more about letting owners know how to escape in case of fire and how to save themselves and help each other.
The Spring Festival New Year Fair must be done, but the plan should be thorough and the preliminary investigation should be fully prepared. Whoever integrates resources, implements it, supervises it and evaluates it.
convenience activities during the spring festival should be combined with Zhoushan people's customs, such as the borrowing of the square table, the cooking of meat and chicken, and the schematic diagram of the display of tributes, etc., and the services that the owners want to do but are inconvenient to do should be provided.
For wedding service, more consideration can be given to the layout of related passages in the park, festive water signs, the decoration of unit doors, the layout of elevators, the wedding procession, etc., so that the owners can feel that living in the community we serve has face and class.
the group has unified requirements and regulations on housewarming service, but Zhoushan company and various parks should consider whether they can provide more content and richer innovation, so as to combine exclusive services with ordinary services. The service for pregnant women should be combined with the actual situation of each park, but we can provide relevant books for pregnant women, which can really make the owners feel practical and caring.
To prevent mildew in the rainy season, we should inform the owners about how to prevent mildew, how to help in the park, whether there is a centralized drying place, and pay attention to the signs of the owners drying clothes.
activities are not for doing, but for formalism, to create a surprise, we must not be old-fashioned and vulgar, and services are everywhere. When it rains, what should we do as a service provider, inform the owners who have clothes to dry, pay attention to whether the windows of the owners' houses and cars are closed properly, and whether the outdoor battery cars can provide rainproof cloth, etc.
2. Work requirements of key projects
1. Zhoushan Dongsha Resort
The resort contains rich and unique connotations and values, and has huge creative space and challenges. The company needs to pool wisdom, actively contact with Qingshui Bay in Hainan, deeply study the holiday service products, enrich the life service content and improve the personalized service content such as leisure, entertainment and catering on the basis of the existing service system in the park. And make full use of
2. Zhoushan Magnolia Garden attaches importance to children's needs. Children are the people who need special care among the owners, so we must pay attention to strengthening the service for children. According to the needs of children, at present, Zhoushan Magnolia Garden has been implemented continuously. Dolphin project? In addition to the activities, personalized water sports activities should be carried out, which can be organized by linking merchants and integrating resources through naming; In the case of excellent hard and soft clothes in the park, children's training institutions can be linked to solve the difficulties of children's education and training for young owners and truly implement the service.
The meeting emphasized that all employees of the company must clearly understand the significance of service quality to the survival and development of the company, effectively improve the quality control ability and ensure the leading position of the company's quality in Zhoushan industry. The leading quality can not be separated from persistent learning, and learning ability is the real competitiveness of enterprises. The company should learn from all outstanding people, learn advanced experience, build the quality of life of the owners, go to study, promote the electronization of the owners' files, set up education and training institutions in qualified projects, Zhoushan Dongsha Resort and other tourism and holiday projects, actively explore and create a holiday lifestyle, refine the service categories, and form a clearer opinion. Finally, Mr. Liu pointed out that we should adhere to the unshakable service system in the park by organizing volunteer activities and formulating? Owner's agreement? Stimulate the owner's sense of ownership and participation, so that the planning, organization and implementation of various activities become a two-way interaction process between the company and the owner, enhance the owner's perception of service and increase the owner's sense of belonging.
Minutes of Zhoushan Branch of Greentown Property Services Group Co., Ltd.
March 1th, 2XX. 2
Participants: property related personnel, some representatives of building owners and owners
Location: property conference room, 69th floor, Guofeng Beijing Community
Time: August 19th, 1: ~ 12: 1
Topic: < Pay the property fee at the end of each quarter.
2. parking management fees
the property requires more time to investigate the parking fees in the surrounding areas. Therefore, the owner's representative requested that the parking management fee be deferred until the investigation results came out. It also requires the property to ensure that there will be no more obstacles to the entry and exit of owners' vehicles with old car licenses. The property agreed to postpone the parking management fee and made a promise not to block the owner's vehicle.
3. The problem of employees staying in Haidilao
After consultation between the owners of the property and the rented house and Haidilao manager, Haidilao employees will quit Guofeng Beijing after the lease contract expires at the end of September this year. The owner's representative basically agreed to wait for a while. The majority of owners should also wait and see.
4. intelligent access of community owners
the owners' representative proposed that intelligent door card devices be installed at the gate of the community to facilitate the access of community owners, and to distinguish community owners from visitors and irrelevant personnel. The property said it would investigate this issue.
5. Intelligent garage access
The property suggests that each fixed parking space will be equipped with a parking lock to prevent the fixed parking space from being occupied. The owner's representative considers that this practice may increase the difficulty and time for the owner to stop. The two sides decided to consult the owners extensively before making a decision.
in addition, the owner's representative suggested that the garage entrance and exit should be equipped with an electronic pole lifting system to strengthen the parking safety of the garage and prevent the problem of disorderly parking. The property will be decided after investigation.
6. Fire hydrant problem
After negotiation, the property will gradually install the missing fire fighting equipment in place according to the completion of each unit decoration. And ensure that all fire fighting equipment will be completed before the end of this year.
7.? The first group? Billboard problem
Will the owner's representative draft it? Letter to the First Capital Group on this issue? , and solicit the owner's signature; And negotiate with the first group to solve it. After the implementation of the Property Law on October 1st, if this problem has not been solved, it will be solved through legal channels.
8. elevator problem
through negotiation, two elevators in each unit will be divided into freight elevator and passenger elevator. The guard board will be removed from the passenger elevator, and freight and pets are prohibited from entering.
9. security issues
the owner's representative affirmed the improvement of security issues, but also pointed out that there are still many problems, such as the lack of necessary training for security personnel, and the serious shortage of security personnel leading to the long-term overtime work of security personnel, resulting in low quality of work. The property company also acknowledged the above problems and said that it would continue to rectify. If necessary, after the end of the year and the expiration of the current security company contract, we will consider changing the security company.
1. bicycle parking problem
the owner's representative and the property discussed how to use the existing bicycle garage and hire someone to look after the vehicle (paid). Whether to implement it will be decided after extensively collecting the opinions of the owners.
11. Civilized dog raising
Owners and property owners will promote civilized dog raising through various means.
issues that have not been decided will be discussed and resolved at the next meeting of property and owners' representatives.
from today, please arrange your own time to pay the property management fee at the property management company, which can be paid quarterly. Payment of parking management fee is suspended until further notice. ;