22 commonly used tricks for negotiating with foreigners

Nowadays, Chinese companies are facing more and more international cooperation in the process of going global, and they need to negotiate cooperation with foreigners. It is also becoming more common. So how should Chinese companies deal with these foreigners? This article lists 22 commonly used tricks to help you successfully win over them.

Tip 1: Properly arrange the meeting agreement? I'd like to make an appointment with Mr. Lee.

When you plan to travel overseas and visit clients on the way, you must Inform the other party by letter first. Before leaving the country, confirm the date and purpose of the visit with the other party via Telex or phone. If it is an impromptu visit, arrange it through the other party’s secretary and tell her: I’d like to make an appointment with Mr. Lee. (I’d like to make an appointment with Mr. Lee.) Let the other party feel comfortable with your visit Only when you are prepared will you be in the mood to negotiate with you.

Step 2: Express goodwill and welcome to the opponent? I will arrange everything.

If the communication is initiated by you, providing the opponent with all conveniences can make the communication smooth from the beginning. Conducted in a friendly and harmonious atmosphere. Especially when your communication partner comes from afar, you enthusiastically tell him: "I will arrange everything." Not only does it show your sincerity, but it also saves him from having to worry about food, accommodation, etc. In case of trivial matters, concentrate on communicating with you.

Tip 3: Avoid interruptions during themeeting!

If the communication takes place in your company, then please instruct your subordinates not to interrupt during the communication. Make unnecessary interference in the process. Because excessive interference will affect the willingness and enthusiasm for communication.

Tip 4: Observe etiquette? Behave yourself!

When communicating, you must still abide by general etiquette and maintain good manners. This can increase people's goodwill towards you and improve your communication efficiency. In addition, poor sitting posture and looking left and right when your opponent is speaking are enough to give people a bad impression of you and reduce their interest in negotiating with you.

Tip 5: Admit your fault in a timely manner? It?s my fault.

If you have obviously made a mistake and caused great or small harm to others, a sentence Apologizing "I'm sorry. It's my fault." (I'm sorry, it's my fault.) can usually win the other person's forgiveness. Even if he was really upset, he could at least lighten his mood a little. Making unnecessary excuses will only add fuel to the fire and expand the trouble.

Tip 6: Complaining is not unreasonable? I have a complaint to make.

Complaining to someone about something in an angry tone is likely to make people feel disgusted, and the result will be counterproductive. . It's frustrating when the waiter brings you the wrong dish, when the hotel maid forgets to tidy up your room, when the items that arrive are not exactly what you ordered. But getting angry won't solve the problem. It's better to tell the other person calmly and firmly: "I have a complaint to make." (I have a complaint.) and then tell him what happened.

Tip 7: The information must be substantial and complete? We have a pamphlet in English.

Specific items are usually more convincing than verbal descriptions. When customers hear you say "We have a pamphlet in English." or "Please take this as a sample", their interest will definitely increase. , and then ask you many questions related to the product.

No. 8: Ease the tense atmosphere--How about a break?

When the meeting falls into a dull and tense atmosphere due to length, it is impossible to achieve a meaningless stalemate. Satisfactory results. If you can ask "How about a break?" without interrupting the other party, the other party will be happy to accept it, and the tense atmosphere will be resolved immediately. When you return to the conference table, you can continue to communicate with clear ideas.

Tip No. 9: Be a considerate host? You can use our office equipment if necessary.

If the communication is taking place in your company, in addition to providing comfortable facilities to the communicating counterpart Outside of the venue, you should try your best to cooperate with your opponent and provide him with services and equipment that facilitate communication. For example, tell him openly: You can use our office equipment if necessary. (If necessary, you can use our office equipment.)

No. 10: Ask the other party’s opinion? What is your opinion?

Everyone wants their opinions to be taken seriously. When you communicate with others, in addition to expressing your thoughts, you can always add the sentence "What is your opinion?" or "I'd like to hear your ideas about the problem." I would like to hear your views on this issue.) Not only does it make the other party feel valued, it also enables you to gradually reach an agreement through the exchange of ideas.

Tip 11: Clearly state your thoughts and decisions? I think I should call a lawyer.

If you are unable to express your thoughts in detail in a communication situation Thoughts will not only make the other party confused, but may also make the other party think that you have no understanding of the actual situation and lose interest in communicating with you. Imagine if when you were describing the car accident to the police, you failed to remind him that I had the right-of-way. Or you failed to tell him that I had the right-of-way. I think I should call a lawyer. I should call a lawyer.) You may suffer a big loss because of this.

Tip 12: Find out the crux of the problem - What seems to be the trouble?

There are potential reasons for any conflict or misunderstanding. Why don't your old customers order from your company this time? Why can't the other party meet your requirements? When this happens, you should actively explore the reasons immediately. Asking the other person "What seems to be the trouble?" or asking "Is there something that needs our attention?" can express your concern for the matter. Only by knowing the crux of the problem can we communicate.

Tip 13: Be sincere in solving the problem? Please tell me about it.

When a customer complains to you, what you should do is try to appease him. The best way is to express concern and sincerity in resolving his complaints. Your sentence? Please tell me about it? (Please tell me the circumstances of this matter.) or? I?m sorry for my error and assure you I will take great care in performing the work? (I am sorry for my error , and I assure you that I will do my best to handle this matter.) This will make the other party feel that you are responsible and will restore their trust in you.

Tip 14: Make timely suggestions--We'll send you a replacement right away.

When the loss has been caused, timely suggestions on remedies can often make communication unnecessary. In reaching a stalemate, they were able to reach a satisfactory agreement. For example: The goods you deliver to the customer are indeed not what is specified on the order, and you can immediately assure him? We'll send you a replacement right away. (We will send you a batch of replacement products immediately. ) Or tell him: We can adjust the price for you if you keep the material. (If you keep this batch of materials, we can adjust the price for you.) Then, the customer's worries will be halved immediately, and he will be willing to consider it. Your proposal.

Tip 15: Confirm important details at any time? Is this what we decided?

In business negotiations, when the amount, delivery conditions and date are involved, in addition to the time of negotiation, In addition to confirming it by repeating it orally, after the contract is drawn up, it is also necessary to review it in detail.

Once you find any doubts, you should immediately ask the other party. Is this what we decided (Is this what we decided?) If the content of the contract is really wrong, you should tell the other party. I'll have to return this contract to you unsigned. (I must return this contract to you without signing it.) In protest. On any contract issue, it is better to be wordy than vague.

Tip 16: When you don’t understand what the other person said, be sure to ask him to repeat it? Would you mind repeating it?

English is not our mother tongue, so it is natural not to understand. of. Pretending to understand something when you don't understand it is harmful. In fact, it is not difficult to ask someone to repeat or explain something more clearly. You just need to say: "Would you mind repeating it?" (Would you mind repeating it?). I believe that the other person will not only say it again, but also slow down the speed. If you still don’t understand, then you still have to use this old method: Could you explain it more precisely?

Tip 17: Make the negotiating partner affirmative Question to answer? Is it important that?

It definitely takes a lot of thought to continuously ask questions that your communication opponent will give a positive answer to, and finally guide him to give a positive reply to your main suggestions. Usually, the opponent will happily answer "Yes" only when he or she asks questions that are beneficial to him or her. Therefore, before starting a communication situation, you might as well think carefully about the conditions you want the other party to accept and what benefits it will bring to him. Try to use ?Is it important that (?Is it important to you?) or ?Is it helpful if (if? Is it helpful to you?) to get his approval, then it will not be difficult to get your suggestion approved.

Tip 18: Make appropriate concessions? The best compromise we can make is...

The most common example of mutual concessions between the two parties is bargaining. The buyer wanted the seller to reduce the price by 150 yuan, but the seller only wanted to reduce the price by 50 yuan. After a while of bargaining, the two parties finally reduced the price by 100 yuan. No matter how aggressive your opponent is, you have to make one final concession: The best compromise we can make is or This is the lowest possible price. ?(This is the lowest possible price.) Then be firm, otherwise you will lose something if you give in too much.

No. 19: Don’t make hasty decisions? Please let me think it over.

In the shopping mall, trust is important. Once you promise someone something and then go back on it, it will make people sad. Create a bad impression. Therefore, it is important to think carefully before making a decision. If you are discussing something with a client that you cannot decide on, you might as well ask him to give you a moment. Please let me think it over. (Please let me think it over.) or Would it be all right to give you an answer tomorrow? (Can I answer you tomorrow?) Remember, hasty decisions often lead to serious consequences!

No. 20: The skill of saying "no"--No, but ?

In business communication, when it is time to refuse, you should say categorically "No." or "That's difficult" (that's difficult) or "Yes, but..." (good is good, but?) in a roundabout way. ) to prevaricate, which will make the other party feel that you did not agree simply enough, instead of refusing politely. If you say "No," the other party will clearly know that you have refused, but it seems that they can still talk. At this time, because you have used "No" to contain the other party first, you are in a favorable position for communication.

Tip 21: Don’t push your opponent to make a decision? Stop asking? Have you decided?

When your communicating partner needs time to consider the plan, don’t keep pushing him. ?Hare you decided? (Have you decided?) In that way, you will not only interfere with his thinking, but may also irritate him. As a result, a possible agreement may have been scuppered.

Tip 22: Silence is golden? Silence is golden.

When faced with an unacceptable proposal from the other party, silence is the most powerful answer.

This kind of indifference puts more pressure on the opponent than pouring cold water on him. Let's have the agreed items recorded one by one. In order to avoid disputes or renegotiations during the signing, the items agreed upon during the negotiations should be recorded and circulated at the end of the meeting.

Therefore, every time you reach an agreement, remember to remind the other party: Let's have the agreed items recorded.? ;