Responses must be in writing.

1. Several issues that need to be paid attention to when reporting petition matters

(1) Accurately grasp the basic principles of the written notification system:

(1) Principle of right attributes . In short, whoever is specifically responsible for handling petition matters will be responsible for informing them in writing.

(2) Principle of accuracy. This is the basic requirement for written notification of petition matters.

(3) Normative principles. Written notification cannot be substituted verbally. Notification documents should be in a unified format, follow strict approval and review procedures, and be filed in a timely manner for future reference.

(4) Principle of timeliness. The written notification must be within the specified time limit and cannot be delayed, let alone deliberately not be notified.

(5)Principle of pertinence. The written notification should focus on the petitioner.

(2) Notification system for non-acceptance and no longer acceptance of petition matters

Notification means that after the administrative agency receives the petition matter, it shall, within the statutory period, in accordance with existing laws and According to the provisions of laws and regulations, determine whether the matter falls within the scope of acceptance and jurisdiction of that level, make a decision on whether to accept the matter, and inform the petitioner.

(2) Basic requirements for written responses to letters and visits

(1) Written responses to letters and visits must be targeted. This is the basic requirement for written responses to petition matters. To respond to the questions and requests raised by the petitioner, what the petitioner asks must be answered in the reply; when the petitioner reports any problems, the reply must include the investigation and verification of the issue. To achieve this, the petition staff must understand the problems and requirements reported by the petitioners, and when necessary, ask the petitioners for their specific opinions. They must not omit any omissions when replying, nor can they avoid the issues and make empty remarks.

(2) Written responses to letters and visits must be accurate. This is the basic requirement for written responses to petition matters. In written answers, the words and sentences should be easy to understand, and the expressions should be accurate and clear. In particular, the connotation of relevant policies and regulations should be accurately stated in written responses that are publicity and persuasion, so as to avoid ambiguity in the understanding of the petitioners.

(3) The written reply to the petition must be fair. This is a basic requirement for the credibility of a written reply to a petition. Handling the people's letters and calls is an important task for the party and the government. Therefore, the written reply is a document of the first-level government and its working departments and must be objective and fair. Specifically, the expression of the written reply to the petition must comply with the relevant provisions of policies, laws and regulations, and not favor any party in the conflict. Under the premise of legality, the handling and answers to petition questions must be reasonable.

(4). Written responses to petition matters must be popular. This is the overall formal requirement for written responses to letters and visits. Most of the recipients of written replies to petitions are ordinary people, most of whom have low educational levels. The written reply should be as clear and concise as possible so that the petitioner can understand the connotation of the reply. You can use examples and comparisons to explain in detail.

Legal Basis

"Regulations on Letters and Calls of Henan Province"

Article 26: Higher-level state agencies may assign or transfer matters concerning letters and calls to lower-level state agencies. This article State power organs at the same level may assign or transfer petition matters to other relevant state organs at the same level. Letters and visits that are assigned, transferred, and handled shall be handled in accordance with the following regulations:

(1) If the issues reflected in the letter or visit need to be handled by other relevant agencies, the agency accepting the letter or visit shall report to the direct agency within five days from the date of receipt. The responsible agency transfers or assigns the responsibility, and at the same time, informs the petitioner of the transfer or assignment.

(2) Letters and visits accepted and transferred by the agency directly responsible shall be handled within thirty days from the date of receipt; if the situation is more complicated, it may be extended appropriately, but the longest period shall not exceed nine Ten days; if laws and regulations provide otherwise, such provisions shall prevail.

(3) The handling agency shall handle the assigned petition matters within ninety days from the date of receipt or within the time limit required by the assigning agency. If the application cannot be completed within the time limit, the reason shall be reported to the handling agency and an application for extension shall be made. The handling results shall be reported to the handling agency.

(4) The assigning agency must review the investigation and handling reports on the matters assigned for petitions. If it considers that the facts are unclear or improperly handled, it should make timely suggestions or return the report to be handled again. If necessary, it can transfer the file for review and supervise Apply or apply directly. (5) For petition matters that are improperly transferred or assigned, the receiving agency shall return the transfer or assignment to the agency within five days from the date of receipt of the transfer or assignment, and explain the reasons. Regarding the results of the handling of petition matters, a letter of handling opinions shall be issued to the petitioner within the prescribed time limit.