The summary of the work of the Ministry is incisive and concise. Over the past year, through the joint efforts of all comrades in the department, all the tasks of the department have been well completed, but there is still a gap between the work standards and quality and the requirements of the leaders, and the thinking needs to be broadened. In the new year, it is necessary to intensify political study, improve the quality of work, unite as one, work hard, and complete the tasks of undergraduate courses and the mandatory tasks temporarily assigned by leaders with high standards.
1. Carry out social service commitment activities and earnestly do a good job in the construction of quality services.
First of all, we carefully organized the staff of the department, and repeatedly studied the documents and negative materials such as the service commitment formulated by President xx, the interim measures for investigating the responsibility of medical and health institutions and their staff for asking for and accepting red envelopes and kickbacks. The second is to extensively carry out social service commitment activities of general practice and consciously accept social supervision. Third, hospitals and departments, departments and individuals signed the Responsibility Letter for Rectification of Clean Government Construction and the Responsibility Letter for Service Commitment, forming a three-level commitment mechanism for hospitals to society, departments to hospitals and individuals to departments. The fourth is to strengthen supervision and implement commitments. Continue to employ representatives from all walks of life as supervisors and hold regular meetings to listen to opinions. This year, the general practitioner * * * received 2 banners and 96 letters of commendation, and refused to accept the red envelope. The items totaled several thousand yuan, which was fully affirmed by the hospital.
2. Adhere to the service month activities and innovate the new mode of quality service.
Following the "Quality Service Month", "Star Service Month" and "Integrity Service Month" in previous years, the Department launched the "Family Service Month" in August this year. The activity has achieved remarkable results, which not only effectively reduced the cost of patients' medical treatment and hospitalization, but also achieved good medical indicators, and strived to provide quality services throughout the medical service process. First, establish the concept of quality service, put forward the concept of departmental service, and establish a unique service concept and code of conduct. The second is to implement the medical service standard, implement the system of doctor rounds on Saturday and Sunday, establish the patient's voice book, establish the doctor-patient contact card and formulate the daily demand card. The third is to broaden the scope of medical services and set up a "convenience service center". Fourth, deepen the connotation of active service, send loving birthday cakes, flowers and greeting cards to inpatients on their birthdays, and give them a warm wish; The rehabilitation department set up a "moving service station" to provide extended services. The scope of nursing service extends from the previous ward service to pre-admission registration and post-discharge follow-up. Over the past year, the department has insisted on implementing personalized medical care and humanized services for patients, attracting a large number of patients to see a doctor, and the number of inpatients has increased significantly, reaching the best level in history. Distribute XX customer satisfaction questionnaires to different social classes twice, adhere to the rest system for ward staff, solicit opinions and suggestions from people from all walks of life, patients and their families on all aspects and links, and further improve the overall service chain of the department.
This year, the department will take "total control and structural adjustment" as one of the "highlights" of its work.
To this end, on the one hand, increase the management and punishment of doctors. On the other hand, actively adjust the medical structure, take effective measures, do everything possible to reduce medical expenses, and achieve remarkable results. First, rational drug use. The second is to pay attention to the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the bed turnover. By taking a series of effective measures, the department successfully completed the various cost indicators issued by the hospital this year, and controlled the expenses at a low level under the rapid growth of the department's business, effectively reducing the burden on the masses.
4. Pay special attention to the implementation of medical ethics evaluation system.
The image of employees directly affects the image of our departments and hospitals. We use various forms to strengthen positive education, popularize medical ethics and post professional ethics, and achieve three combinations:
(1) Learn from role models and combine them with advanced models;
(2) The first tree has excellent evaluation, combined with professional title evaluation;
(3) The combination of ordinary performance and studying abroad.
The summary of the work of this department is incisive and concise. Two years is like running water. I have been in our property management office for almost three years, and this year has passed for a long time. I think it is necessary to review my recent work. This is the need of my work, and it is also the performance of being responsible for the company and the office owner. Our entire property management team is a big collective. With the efforts of all the members of our team, we have done a good job in the management of the office building, which has been recognized by the leaders. All this is inseparable from the support of the leaders and the efforts of every member of the team. Looking back on my performance in this team, there are both excellent places and shortcomings, which are summarized as follows.
A, office building health inspection work
Because the office building is a foreign place, a good environment will definitely leave a good impression on outsiders. In addition, if everyone in the office building works in a dirty and dirty environment, it will definitely affect their mood and their work. It will also affect their health because of insufficient hygiene, so our property management office pays special attention to hygiene. Under the arrangement of the leader, I make a daily employee inspection duty list according to the specific situation of the property employees. Every afternoon, I lead the staff on duty to do a good job in the health inspection of all parts of the office building, and urge the property cleaning department to clean up once there are any bad places.
Second, do a good job in disinfection and detoxification and personnel health registration
Our property is responsible for the safety of everyone in the office building, so under the leadership of the leader, I immediately made a cleaning and disinfection plan, urged my colleagues in charge of purchasing the property to purchase a large number of disinfection and sterilization supplies, and arranged the cleaning department to disinfect all parts of the office building at the same time, especially the toilets and elevators that everyone contacts most, which must be disinfected twice a day, once before going to work in the office building in the morning and once at three o'clock in the afternoon. I also do a good job of temperature detection at the entrance of the office building with the security personnel of the property. Everyone must show the pass issued by the property and pass the temperature before entering the office building. Those who do not have a pass must pass the test and register information before entering. Although these tasks are complicated, it is the responsibility of our property management personnel and the performance of being responsible for everyone's safety. We are duty-bound!
Now look at my performance in property management during this period. Although the work arrangement of the leader has been barely completed, there are still many things that have not been done well: there are still some shortcomings in the work, which lead to the need for improvement in the future; For example, the sense of responsibility is not strong enough, and further study is needed. I must pay special attention to these problems in my future work, and I must resolutely do these problems well and turn them into my own advantages!
The summary of the work of the Ministry is incisive and concise. The Spring Festival of Fan Wensan is coming, and the work of 20xx is drawing to a close. Over the past year, our management department has been working around the deployment according to the annual work objectives set by the bureau and the office, closely following the working ideas and combining the actual work. In order to steadily and effectively promote all the work, the management department, while doing a good job in daily management, focuses on the publicity activities of various squares and the transformation of temporary booths, and establishes a long-term mechanism for square management to ensure that the venue is clean and orderly. The work since 20xx is reviewed and summarized as follows:
First, the goal is achieved, carefully deployed, and slowly but surely, laying a good foundation for the work throughout the year.
Over the past year, department employees have consciously strengthened theoretical study, assiduously studied professional knowledge, and strived to improve theoretical knowledge and professional work level. While actively participating in various political learning activities arranged by the department, undergraduate staff make full use of magazines, newspapers, computer networks, TV news and other media, conscientiously study and implement the party's line, principles and policies, thoroughly study and understand the party spirit, and gradually improve the level of political theory through continuous learning. Learning organized by departments, whether concentrated learning or self-study, has a strong learning atmosphere within the department. During the study period, the department staff are busy studying, taking notes and writing summaries every day, forming a good atmosphere for everyone to have something to do and creating a good atmosphere for not leaving their jobs.
The second is to implement responsibilities, make overall arrangements, refine implementation, and promote the implementation of all work.
Constantly broaden working ideas, innovate working methods and create a new situation in work. Pay attention to carefully collect information, fully and accurately understand and master whether the contract of each booth expires, whether the contract of public welfare post personnel expires, and whether the contract of temporary workers is signed. , and report to the leadership in time.
1. Implement "One Help One" and practice the learning content.
Every Monday, the comrades of the department go deep into the grass roots, crouch in the front line, practice the learning content at the beginning of 20xx, and work collectively with the staff of Phoenix Institute under the leadership of the competent leader. Department members not only participate, but also devote themselves and work hard. They are all combatants, instead of grabbing two handfuls of mud, wiping the watermelon skin with their feet, and slipping away without being a commander. Make a long wire hook yourself and clean up the garbage from hedges, trash cans and dark passages, and you will encounter smelly urine and urine on the way; You will encounter disgusting vomit; You will see smelly shoes, rotten socks, watermelon skin and dead mice. Whether gay or lesbian, you pay me to pick him up and sweep him, and everyone Qi Xin will work together to do it in a down-to-earth manner.
2. Solidly promote the rectification of small stalls in the square.
Pay attention to long-term management and ensure the effectiveness of rectification. During the Olympic Games, efforts should be made to ensure the stability and normal order of the square. Because the three squares of Phoenix, People and China are located in the bustling downtown area, some work-study students and small vendors saw business opportunities in summer, so they used the squares to set up stalls on the spot, which affected the order of the squares. Our department reported this situation to local leaders in time, and implemented it in time according to the arrangement of local leaders, formulated plans and took measures. The staff of the management department work overtime from X point to X point every day, patrol back and forth, and persuade the stall owners to leave the square. The week-long special rectification work has achieved remarkable results, and the small stalls around the square have been basically eliminated.
The third is to implement the work, take multiple measures at the same time, and deepen the details to ensure that all the work is effective.
1, cold drink stand management.
At the beginning of X, the cold drink stand is ready to be put on the shelves. In order to make the work go smoothly, the comrades in the management department worked overtime to draft the contract, find the desk and chair delivery unit, sign the contract and urge the payment. In order to ensure the orderly and standardized operation of cold drink stalls, department personnel work overtime at night, strictly regulate the placement of tables and chairs, check the safety of electricity and food, and strengthen management. In view of the problems existing in management, timely formulate management rules, power off the stalls that do not obey management and order rectification.
2, Zhandao publicity and approval.
Management department is not just a business department or a service department. In spring and summer, there are many publicity activities. Try to get rid of the uncivilized and irregular phenomenon of "cold, hard, dragging and sticky" in the work, strictly examine and approve, act according to procedures and not be offside. For those who come to do business, they haggle and wear out their mouths. In the past year, they have increased their economic income by more than 30,000 yuan, received more than 70 publicity activities, and conducted more than 40 government publicity activities.
3, unity and cooperation, to participate in collective labor.
On May 1 day and 1 October1day, with the active participation of department staff, flowers were placed and the square was decorated, and more than 200,000 pots of flowers were placed in cooperation with other departments. Welcome the Olympic flame in July, decorate in Century Ding Square, and cooperate with the staff of various departments. Despite the scorching sun, we are still in a hurry. It took less than two days to complete six styles to welcome the Olympic Games, and silk flower spent more than 80,000 flowers. In May, the management office of Phoenix Plaza was demolished, and the department staff implemented "one for one" to help the management office of Phoenix Plaza be demolished. In February, 65438, China Plaza knocked on the leaves, and everyone attended on time, thus completing the contract quantity in time.
4, "double innovation" work, often unremitting.
In order to effectively publicize the work of "double innovation", improve the civilized quality of citizens, enhance the participation consciousness of the whole society, and create a good public opinion atmosphere for the work of "double innovation", five large-scale fixed publicity boards of "double innovation" were made in People's Square, China Square and Phoenix Square to strengthen public opinion propaganda. The content is mainly about the common sense of citizens' life and the question and answer of "double innovation" knowledge, creating a strong atmosphere and mobilizing and stimulating the enthusiasm of citizens for "double innovation". After receiving the notice from the office of "Shuangchuang", we will carry out vector control, make plans, print records of vector control, communicate and coordinate with the general affairs department, buy rat poison and mousetrap, and reduce the breeding of vector in the square. Timely report the work dynamics of "double innovation" to the "double innovation" office of the bureau.
5, the department strives for advanced, employees strive for Excellence.
In order to put the work of the department in place and win glory for the department. The work of the department is all-in-one, XXX is responsible for People's Square, XXX is responsible for Phoenix Square, and XXX is responsible for China Square. Every member of the department is doing ordinary work in his post and making silent dedication. Bureau held a sports meeting, department personnel actively participated in; Run a blackboard newspaper, all departments will go into battle, draw pictures, queue up and publish a blackboard newspaper.
Fourth, there are shortcomings.
Although all the work has been done well in the past year, there are still some shortcomings. Department staff do not study hard, resulting in some learning is not in place.
Verb (abbreviation for verb) plans for the coming year
1, study strictly, keep up with the situation, understand the state affairs and business-related knowledge, and strive to master the business workflow of undergraduate course room.
2. In the future work, the management section will strengthen its responsibilities on the basis of completing the set goals, arrange, deploy and start work early for all work, and actively complete all tasks assigned by the bureau and office unconditionally and without difficulties.
The summary of departmental work is incisive and concise. Fan In the coming year, all the comrades in the bidding center, under the correct leadership of the Party Committee and with the full cooperation of relevant departments, Qi Xin made concerted efforts to actively participate in the bidding work and achieved certain results. The thoughts and work of the Tendering Center in the past year are summarized as follows:
First, political and ideological aspects.
All comrades can actively participate in various political studies organized by departments and constantly improve their theoretical level. Seriously study the Party's report, conscientiously implement the Party's line, principles and policies, and do a good job in socialist construction. Focusing on the requirements of the core values education activities of political and legal police officers, combined with the actual situation of our department, we organized five study discussions on laws and regulations, bidding and so on, which further improved the working ability of each comrade.
Second, the work.
Diligent, do a good job in the department. As a functional department of the department, the bidding center is directly related to the economic work of the whole department. Therefore, at the beginning of the year, after receiving the Letter of Responsibility for the Work Objectives of the 20XX Bidding Center, the department leaders timely organized all the comrades in the department to actively discuss, study and formulate specific plans to complete the tasks, and decompose the tasks layer by layer, so that everyone can be more clear about the future work ideas and priorities, and identify the starting point and direction of the work. Constantly improve working methods in daily work, improve work efficiency, actively participate in various business training, improve the overall business quality of the department, improve the quality of work, and ensure the normal development of all work in the department.
Three. Achievements made
Over the past year, all comrades have worked together to actively collect engineering information, take every bidding work seriously, and constantly improve their ability to prevent and avoid risks.
1, contracting engineering tasks. This year's bid-winning projects, such as Fuping Prison Factory Building Outdoor Supporting Project, Qinggangping Coal Mine Reconstruction Project, Far East No.1 Middle School Comprehensive Experimental Building Project, Xi 'an Armed Police Engineering College Summer Maintenance and Reconstruction Project, Tianding Garden, Qujiang Earthworks, etc., have fully completed the annual contracted project tasks of X billion yuan, accounting for 125% of the planned number.
2. Income generation. The management fee issued by the 20XX target responsibility book is charged at X million yuan, an increase of X million yuan on the basis of last year. The collection of management fees in the previous year was very solid, and there was almost no arrears in management fees. Moreover, the construction party did not pay the labor insurance co-ordination fund for the project completed last year, and there is no part of the labor insurance co-ordination return this year, which is a heavy income-generating task. Qi Xin and Qi Xin, comrades in the department, worked together and achieved about X million yuan through various channels. Continue to work hard to fully complete the task of X million yuan issued by the Party Committee at the beginning of the Spring Festival.
3. Management: Computer management is realized. All project contracts, project contracting tasks, management fees and other accounts are all entered into the microcomputer, and the pace of modern management is further promoted.
Fourth, the direction of efforts.
1, further strengthen management, emancipate the mind, boldly innovate, and constantly improve the professional ability of managers, so that the management team can really play a leading role in the economic operation of enterprises.
2. Further deepen management awareness. There are new measures to enhance the market development ability and increase the management strength. Adhere to a pragmatic attitude, calmly analyze the market, and determine the strength and position of the enterprise itself in the market. With high-quality products and services, more customers will understand and recognize us, thus expanding the visibility of enterprises and increasing market share.
20XX years have passed. Although some achievements have been made, the work initiative is not strong enough. In the new year, we will continue to forge ahead, actively innovate, meet new challenges with more full work enthusiasm and strive for greater victory.