If your PS5 can't connect to the PlayStation network, it may be caused by one of the following factors: server problem. Many people get an error message that the most common reason why their PS5 can't connect to PSN is that the server is down. Sony's PSN may encounter failure, or it may be temporarily offline for important maintenance. Sometimes, due to unforeseen circumstances, such as the server capacity is too large, PSN will only disconnect. The local network is not working properly. For others, the main reason why their PS5 can't access PSN is not the server failure, but the problem of their home network. If your router doesn't respond, or your Internet service provider's terminal has problems, this may also lead to problems connecting to the PlayStation server. Common problems at home are low bandwidth or slow connection speed. You can do a speed test on PS5 to see which part can't be connected, or the download speed is not the best speed to connect to PSN. Account problem. Some people may not be able to connect to PSN on PS5 because their accounts are suspended or banned. Be sure to check the email related to your PSN account to see if Sony has any communication about the status of your account. If you can connect to the PlayStation network, but can't play any multiplayer games online, it may be because the PSN membership has expired. Be sure to check your PSN subscription status to see if this is the reason. Wifi signal interference. For people who play games while surfing the Internet with home wifi, another possible reason for the abnormal connection of PS5 may be signal interference. To find out if this is the case, try connecting PS5 directly to the router using an Ethernet cable. If you can connect to PSN and work normally, you need to troubleshoot the wireless network.
Solution: 1 Check your PSN account carefully. If your PS5 has a good IP address and can connect to the Internet, please try to check the system update again, as mentioned above. If the update console still does not allow you to connect to PSN, please make sure that you verify that the account email and password are correct. You can log out of your PSN account and log back in. If there seems to be something wrong with your PSN account, try signing it with your smartphone or computer. If there is something wrong with your email address or password, you must fix it first. 2 Try another PSN account. If your PS5 is still unable to connect to the PSN at this time, please try to see if it is related to the suspension or prohibition of your account. If you have another PlayStation account, try connecting to PSN with that account. If the second PSN account is valid, you need to contact Sony for help about the main account. 3 Use wired connection. If you want to play online games on PS5, the ideal connection setting is to connect to the Ethernet of the router. If you can't connect PS5 to the router through the LAN line, put it near the router as far as possible to see if there is any problem and whether you can get a good wifi signal.