1. Complain to the local industrial and commercial department or consumer committee

These departments will respond within 20 working days after accepting the complaint and will assist you in negotiating a solution with the 4S store.

2. Call the car manufacturer’s complaint hotline to make a complaint

Generally, the manufacturer will feedback it to the person in charge of the 4S store within 2 working days after receiving the complaint, although the manufacturer and the 4S store have close ties. , but at least it can attract the attention of the person in charge of the 4S store.

3. Before the delivery date stipulated in the contract/letter of intent to purchase the car, use postal EMS to send a "Notice of Return of Car Purchase Deposit" to the 4S store. The recipient should be written as the legal representative of the 4S store, and it should be written on the express delivery note. Be sure to indicate the title of the notice. As long as the other party signs for it, it can prove that you have clearly informed the 4S store that you gave up the purchase, lest the 4S store later accuse you of breach of contract and not refund your money.

"Notice of Return of Car Purchase Deposit" Template:

Require your company to return the Notice of Car Purchase Deposit

******** Car Sales Service Co., Ltd. Company:

I *** paid a deposit of RMB **** yuan at your company on ** month **, **** year. The capital letters are: RMB ** yuan. Because I have doubts about the pricing of your vehicles and premium upgrades, I have decided to cancel my car purchase plan. I called your salesperson *** and your customer service hotline on **month**, **** year, and made it clear that I had canceled my car purchase plan and requested that the deposit of *** yuan I paid be returned as soon as possible.

We are now submitting a refund application to your company in writing again. We hope that the relevant leaders of your company will pay attention to the customer's appeal and refund the money as soon as possible.

I hope your company will refund the money to my bank account within * days after receiving this notice:

Account name: ***

Account opening bank: * *******

Account number: ********

Refund amount: ? *** Yuan capital letters: RMB ** yuan

If your company fails to return it within the time limit, I will file a lawsuit with the local people's court in accordance with the law.

Car buyer’s signature