A: Customers can check the status and account information the next day. If there is no change, they can operate again.

42. Q: When the customer clicks the password when handling the transfer, the password keyboard flashes and disappears. The customer cannot enter the password. How to solve it?

A: The browser has the function of intercepting JAVA programs, so the password keyboard cannot be displayed. Customers are advised to install a new version of IE browser or other browsers. Customers can also download auxiliary software such as Internet assistant to repair IE browser and try again.

43. Q: Why does the system prompt the customer that the account format is wrong when transferring money?

A: Generally, the nature of the account selected by the customer does not correspond to the account number filled in. Please modify the account information at the payee management point, and then select the account type corresponding to the filled account number (if it is a card number, select debit card and current account number), and then submit.

44. Q: Is there any amount limit for online bank transfer?

A: There is no transfer limit for non-landing business, and the transfer limit for landing business is determined by the landing bank according to the transaction situation of the account.

45. Q: You entered a number, but why did you prompt "Please enter numerical data"?

Answer: Because the customer has switched the input method to full-angle state, he can switch to half-angle by himself.

46. Q: When handling transfer or other financial transactions, the page feedback: "ObjetError"?

Answer: First, check whether the browser version of the client computer "IE" is above 6.0 and whether the key length is above 128. It is recommended to reinstall the Smart Installer.

47. Q: Did you find that the IP address you logged in last time was not the real IP address of this machine?

A: The system records the IP address of the gateway.

48. Q: How do customers who have obtained IE certificates update their certificates to KEY?

Answer: First, log in to individual customers through IE certificate, and click "Personal Information Management"-> on the left menu; "Customer certificate update" invalidates the original IE certificate and generates a new QR code for downloading KBao certificate.

49. Q: How can we make our website a trusted website?

A: In IE browser, setting our website as a trusted site can solve the problem that online banking cannot transfer money or pay fees due to some automatic shielding functions of the browser or antivirus software. The specific operation is as follows:

Open IE browser and click "Tools" in turn-> "internet options"->; "security"->; "trusted sites"->; "Site", enter in the text box and select "Add".

If "Require all websites in this area to perform server authentication" is deleted, the pop-up window on the homepage of our website will not be blocked.

50. Q: The personal online banking customer registered successfully, and the certificate was downloaded successfully, but the registered account (card) could not be used normally. System prompt: account (card) is not accepted. Error code: 0027?

A: Customers must re-register at the registered bank.

5 1. Q: Why is it normal to log on to www.abchina.com's homepage? Once I click "Online Banking Customer Login", an error occurs in the system?

A: The signature control is not installed properly. Download and install the smart installer provided by our bank. Intelligent installer can not only help you install signature controls, but also install various security patches to help you use our online banking system safely.

52. Q: What kind of card can be used for fixed transactions?

A: Jinsui Debit Card is associated with multiple sub-accounts. Customers can make payment, transfer, transfer settlement and loan for various accounts with only one card. It is a combined financial tool integrating cash deposit and withdrawal, shopping consumption, agency business and personal loan. Debit cards can be used for fixed transactions.

53. Q: Can I withdraw some money from my time deposit account in advance?

A: Yes. Only once in the first deposit period. If the remaining amount after partial withdrawal is less than the time deposit amount, partial withdrawal is not allowed.

54. Q: What does it mean that the TA account number is the same when the fund is converted?

A: That is, the funds managed by the same fund manager are different from those under the name of the same fund company. Generally speaking, the TA code of the fund under the name of the same fund company is the same, but it does not apply to all fund companies. For example, the TA code of Jing Shun Great Wall Domestic Demand Growth Fund and Jing Shun Great Wall Emerging Growth Fund is 026, while the TA code of Jing Shun Great Wall Resource Monopoly Fund is 098.

55. Q: What should I do if there is only a whole sub-account in foreign currency and there is no current main account with the same currency and the same banknote and remittance mark?

Answer: You can directly operate "Fixed Deposit to Current Account" in the operation interface.

56. Q: Why are there multiple records when querying historical details?

A: When the balance of the customer's repayment account is less than the current repayment amount on the bank deduction date, the system cannot complete the deduction and a record will be formed. The system will make overdue registration for the business that fails to repay on time, and form the second record. From the day after the deduction date, the system will check the balance of the repayment account every day. When there is a balance in the repayment account, the system will deduct the money until all the debts owed by the customer are deducted.

57. Q: What does the online banking landing business mean? What does the landing business handling bank mean? What transfer business of personal online banking needs to be handled on the ground?

Answer: Online banking landing business refers to the transfer and remittance business initiated by online banking customers, which can only be completed by manual participation.

The handling bank of the landing business can be directly the opening bank of the transfer-out account, or the business institution designated by branches at all levels. Landing business handling bank is responsible for handling landing business regularly.

The handling of personal registered customers' landing business includes: transferring Jinsui card to ABC's cross-center non-Jinsui card account, and transferring Jinsui card to non-ABC account.

58. Q: Who can receive the online transfer business of individual registered customers in real time?

A: Transfer between accounts of Jinsui Card nationwide;

Transfer between Jinsui card account and personal settlement account in the same data center;

Transfer between individual settlement accounts in the same data center;

Payment and transfer from Jinsuika account to company account in the same data center.

59. Q: What does the CVD2 code mark on the debit card mean?

A: The newly issued debit cards of ABC are all marked with "CVD2" code. When applying for a customer name in www.abchina.com Online Bank of Agricultural Bank of China, if the customer uses a Jinsui debit card account when registering, the "cvd2" code is required. If there is no such code on the bank card, this business cannot be handled for the time being. Customers are advised to use this application to become registered customers.

Q: How to apply for a customer name?

A: Customers can apply for customer names online. At present, it is limited to ABC debit card (card number starts with 622 or 95599, with CVD2 code) and quasi-credit card main card customers. Customers can log on to our website: www.abchina.com, and submit valid customer information according to relevant requirements.

Q: How to pay roaming remittance?

Answer: The payee pays through roaming remittance number, payment password, payment amount and other factors. The system will check whether the customer's account name is consistent with the name of the payee of the remittance. If it is inconsistent, the system will refuse to pay. If the wrong redemption password is entered three times in a row on the same day, the roaming remittance will be frozen on the same day and automatically unlocked the next day.

62. Q: If the customer forgets the "customer name and login password" and "reserved questions and answers", can he reapply for the customer name?

A: Customers can use the functions of "Find Customer Name" and "Reset Login Password". If the "reserved question and answer" used in the application is also forgotten, all the card numbers under the same ID number of the customer cannot apply for the upgraded public user again.

63. Q: Is the application of customer name a name setting rule?

A: At present, customer names support English, numbers (half-width format) and Chinese, but special characters cannot be entered. English should be case-sensitive (capitalization should be in half-width format). Up to 20 people.

Q: What are the rules for setting the login password?

Answer: The login password needs to be entered through the page display password keyboard. The login password can only be numeric and must be 6 digits. The system will automatically check whether it is a simple password.

65. Q: What should I do if I enter the wrong login password three times in a row?

A: This situation will cause the customer to be locked, and the "Reset Login Password" function is needed to continue using it. This transaction needs to be handled by customers through online banking, which is not available at the counter.

Q: Enter your bank card number and payment password to log in, and the system gives an error: "The password is too simple, please go to the bank counter and change it at the ATM!"

A: The inquiry password is different from the payment password. If it has not been changed, it is the same, but it has been changed through different channels. ATM ATMs can only change the payment password, not the inquiry password; Online banking customers can only modify the inquiry password, not the payment password; The counter can change the payment password and reset the inquiry password, and the online banking personal certificate customer can change the inquiry password and payment password at the same time;

If the system prompts that the password is too simple, it means that the customer cannot continue to apply because the inquiry password is entered correctly. When a customer logs into an online banking company, if the password is ascending, descending or the same number, such as 123456, 65432 1,111. When the customer uses the application electronic payment card, the system checks the inquiry password; When a customer makes an online payment with an electronic payment card, the payment password is checked. In the above two cases, if the password is ascending, descending or the same number, and the password is the same as the card number or ID number for 6 consecutive digits, it is considered as a simple password.