1. Contact Tik Tok customer service for relevant handling. You can check the customer service phone number on the Tik Tok interface. The working hours of customer service are generally from 9: 00 to 2: 00/kloc-0: 00. You can choose the corresponding time period to communicate with customer service according to your own schedule.

2. If you don't want to contact customer service, you can also click the merchant consultation option on the order details interface to communicate with the merchant privately, and the two sides will negotiate how to handle the after-sales service of the goods. Please note that although refunds can be processed at Tik Tok, they cannot be returned directly. The process of refund is: turn on the mobile phone, click Tik Tok software to enter, and click the message option on the bottom page of Tik Tok. Then click on the shopping assistant in the message interface and find the order logistics in the list of shopping assistant pages. Next, select the order details, choose to apply for a refund in the pop-up option box, fill in the relevant information in the refund interface, and then click the button to submit.