Exchange steps:

1. Customers must first apply to the regional customer service staff and obtain approval before they can return the goods. They are not allowed to return the goods directly to the company without authorization.

2. Customers returning goods must clearly fill in the replenishment and return details form. The goods must be clean and undamaged, and the tags and packaging bags must be complete, one piece per bag.

Defective products must be packaged separately, and the defective location must be clearly marked for inspection by the production department.

3. After the regional customer service personnel review and approve the customer's return, they must remind the warehouse to collect the return. After receiving the customer's return, you must reply to the customer's receipt and return status and promptly enter the order into the computer.

4. After the warehouse receives the customer's return, it must notify the regional customer service staff as soon as possible. After making the return form, you must sign it with the regional customer service staff and keep the return form together with the replenishment and return details. Financial Liaison to Finance.

5. After receiving the return order, the finance department must make timely accounting adjustments to the customer's amount.

Extended information:

""7-day no-reason return and exchange" refers to the special offer provided by merchants (hereinafter referred to as "sellers") to their buyers using the technical support and services provided by Taobao. After-sales service allows buyers to return or exchange specific products they have purchased in accordance with these rules and other public disclosure rules on Taobao.

Specifically, the time is calculated from 0:00 on the next day after the receipt. 168 hours is 7 days)

1. When the buyer wants to return or exchange the goods because he is not satisfied with the goods after receiving the goods:

2. Returns or exchanges due to quality problems, All postage must be borne by the seller. Quality problems with unreasonable returns within seven days are defined as damaged or incomplete goods.

3. Returns and exchanges require the complete outer packaging, accessories, tags, etc. when the goods are received; purchase. Items that have been washed, vandalized or have labels removed will not be returned or exchanged; any items that are pre-ordered or ordered in special sizes will not be returned or exchanged; special items such as adult products cannot be returned or exchanged once they have been unpacked or used.

4. For returns or exchanges due to product quality issues, the buyer shall bear the return shipping costs.

Reference: Baidu Encyclopedia - Seven days no reason to return or exchange goods