1. What is the customer bonus plan?
It refers to the reward mode that, in order to embody the principle of high quality and good price and encourage multi-use, points are calculated on a monthly basis according to the consumption quota, online time and credit status of Unicom's mobile service in the network, and the points obtained can be used to exchange or consume products and services inside and outside the communication provided by Unicom and designated partners.
2. What is the function of integral?
After your points reach the redemption standard of 3000 points, you can redeem the corresponding prizes or services provided by Unicom.
3. How is the integral calculated?
Points of the month = basic points of the month × weight+reward points
Basic points of the month = communication consumption points of the month+online time points of the month+timely payment points of the month.
Definition explanation:
(1) communication consumption points of the current month
According to the sum of the actual receivable communication service fees generated by users in the last billing month, it is calculated once a month. The product cost per 1 yuan is 1 minute, and the part less than 1 yuan will not be scored.
Actual communication cost:
Including: monthly fee, local call fee, domestic roaming call fee, domestic and international long-distance call fee, international roaming call fee, IP/ 193 call fee, special service monthly fee, value-added service fee and SMS fee (including SP content fee).
Excluding: card fees (UIM/SIM cards), liquidated damages, agency fees, micropayments and other non-communication services.
(2) Online time integration in the current month
Online time integral of the current month = communication consumption integral of the current month × integral proportion.
(3) Pay points on time in the current month.
Payment points on time in the current month = communication consumption points in the current month × 10%
Among them, the weight and integral proportion have certain standards (omitted) according to your monthly basic integral and online time.
4. How to calculate "online time" in integral calculation?
Calculated from the month of access to the network, calculated on a monthly basis and accumulated.
5. How to get the points paid in time in the current month in integral calculation?
If the payment is made on time for six consecutive months (that is, the last day of each month to settle the phone bill of last month), the communication consumption points of the current month 10% will be obtained as the on-time payment points from the seventh month.
6. After the customer gets the points for timely payment, does the customer get the points for timely payment within one month of the arrears?
If the user is in arrears for a month, the payment points can still be obtained in the month when the arrears occur, and the points for the next month are 0 yuan. After the arrears are paid off, you can get the payment points again after six months of accumulated payment.
7. What is the reward integral in the integral calculation formula?
Reward points are a one-time reward for your participation in our promotional activities, club activities or consumption activities in a specific period of time.
8. Can the cost of CDMA1X data service be counted as integral?
Of course.
9. Which customers have points?
All GSM and CDMA customers except employee cards, friendship cards, business manager package cards, leasing machines, semi-leasing machines and Ruyi 133 users.
10. When will the points start after the rental customer reaches the agreed consumption due or in advance?
Reward points can be obtained the next month after the charter expires or the agreed consumption is reached in advance (the package has been changed to a non-charter package).
1 1. Is there an expiration date for the integral?
Yes From the first year of integral calculation, it can be accumulated continuously according to the natural year until the end of the third year, and the overdue points will be automatically cleared (that is, invalidated). For example, points were accumulated in 2005, and the points in 2005 can be used before 65438+February 3 1 in 2007, and the points in 2006 can be used before 65438+February 3 1 in 2008, and so on.
12, can the points cleared at maturity be recovered?
I can't.
13, how to check your own points?
With this mobile phone, you can dial10151719, 100 10 and 10065438 customer club hotline; Or go to the points exchange business hall or ask the service manager.
14. When did the new integral start? How to calculate the points in 2005?
For customers who accessed the network before July 1 (excluding July 1), their points from June to June 2005 are still accumulated according to the old calculation method, and the points from July 2005 onwards are accumulated according to the new calculation method. For customers who access the network after July 2005 1, their points in 2005 will be accumulated according to the new calculation method from the date of accessing the network.
15, Internet, data, integrated services and other non-mobile customers can participate in the points plan?
Sorry, I can't.
16. I am a group customer who opened an account in the name of the company. How do I calculate/redeem my points?
Your points calculation method and exchange standard are the same as those of ordinary users, but you must show your company's valid certificate (letter of introduction from the manager) and your personal valid certificate when you exchange.
17. I am a group customer, opening an account in my own name, and the company guarantees it. How do I calculate/redeem my points?
Your points are calculated and exchanged in the same way as ordinary users.
18. Can my prepaid phone bill be counted as points?
Yes, your prepaid phone bill will be counted into points when you actually deduct the phone bill of the current month every month.
Second, points exchange.
19, how many points can I redeem?
You can redeem it when the score reaches 3000.
20. What certificates do I need to win the prize?
Prizes with a score of less than 4,000 points will be issued with the service password, and prizes with a score of more than 4,000 points will be issued with the service password, the ID card of the householder and the ID card of the manager. For anonymous customers, please register.
2 1. Is there a time limit for redemption of points?
From now until June 65438+February 3, 20061convertible. After June 65438+February 3 1, the points in 2004 will be cleared.
22. How can I redeem points?
Unicom's new business can be redeemed by mobile phone (you can directly dial "10 1565438 # prize code" in the province to redeem Unicom's new business with the corresponding prize number), and other prizes can be redeemed in the designated points redemption business hall.
23. Can points be exchanged in other provinces?
Excuse me! At this stage, points cannot be redeemed in other provinces. Thank you for your interest in our point reward program. We will continue to work hard to realize the national points exchange.
24. Can points be used to offset phone bills or cash?
Sorry, you can't, but you can exchange prepaid cards and other products at the points exchange business hall designated by our company with valid certificates.
Last month, due to business trip and other reasons, I couldn't pay the bill on time. Can the phone bill paid be counted as points?
Pay off the arrears to participate in the phone bill points, and pay off the phone bill to get points. You can check the points recharged for you after paying the phone bill, but you will not get the points paid on time because you failed to pay the bill on time that month.
26. Can Unicom's new business prizes be redeemed by SMS at any time of the month?
Unicom's new service SMS self-service redemption time is1-25th every month (redemption data is generated in the system on 25th-3rd1day).
27. When will the Unicom SMS self-service redemption new business award take effect?
The effective time of the new business is 1 day after redemption.
28. Will Unicom's new SMS self-service be automatically shut down after its use expires?
Will not automatically shut down. On 25th and 25th of each month, the system will send a short message to customers whose new points redemption business expires in that month: "Your points redemption will expire at the end of this month, and charges will start on 30th of next month. If you don't continue to use it, please go through the cancellation procedures before the end of this month. Please consult10010 (1065438).
29. Can I help others redeem new business prizes through mobile phones?
No, at present, the redemption of new business prizes can only be provided by this mobile phone.
30. In what way is Unicom's new SMS self-exchange service reflected?
The new business reward is realized by returning the fee every month.
3 1, awarding process of more than 200,000 prizes in Haikou District
Please make an appointment at Haifu Business Hall to exchange prizes of more than 200,000 yuan in Haikou, and we will inform you to collect them in the business hall within two working days.
32, other branches outside Haikou area more than 50 thousand points prize exchange process
Please make an appointment in the local business hall to exchange prizes with more than 50,000 points from other branches outside Haikou, and we will inform you to collect them in the business hall within three working days.
Third, the integral award.
33. What prizes can I redeem my points for?
Can exchange and consume products and services provided by China Unicom and designated partners inside and outside the communication. (omitted)
34. Can the prize be given to others (such as insurance prize)?
Prizes can be given to relatives and friends, but insurance prizes can't be given to others. It should be handled in accordance with the exchange rules of insurance prizes.
35. Are there any special requirements for the exchange of insurance prizes?
If you change insurance products, the insured must personally sign the insurance policy, which is the regulation of the insurance company. If you have any questions about insurance prizes, you can call Pacific Insurance Company at 95500.
36. Do I need to designate a beneficiary to exchange insurance products?
No, it can be specified or not (legal).
37. When and how did the mileage of HNA points exchange come true?
The redeemed mileage will be deposited into the customer's HNA Jin Peng card account on 22nd of the current month (apply for redemption before 15 every month) or 7th of next month (apply for redemption after 15 every month).
38. Can Hainan Airlines miles in the points be exchanged for others?
HNA Mileage Award can be exchanged for the householder himself or given to others, provided that HNA Jin Peng membership card number is provided, otherwise the exchange is invalid.
39. I am not a member of HNA· Jin Peng. How can I redeem mileage prizes without a Peng card number?
Please call the customer service hotline of HNA Jinpeng Club at 0898-6679 1007 to join the club (get the Jin Peng Kaka number) before redemption.
40. After China Unicom has deposited the mileage into the Jin Peng card account for its customers, can the HNA mileage award be returned?
You can't.
4 1. What should I do if I am dissatisfied with the product or have problems with the quality of the product after redemption?
I'm sorry if you exchanged prizes (new business, prepaid card, IP card) in communication! Can't return.
If there is any quality problem with the prize you redeemed, please go to the original redemption business hall for consultation or contact your account manager.
Four, other problems of integral:
42. When can the monthly points be calculated?
Before 10 every month, the system will calculate the points according to the phone bill data of last month and accumulate them into the customer's points account.
43. Will Unicom inform me after my points reach the redemption standard/before the points expire/before the redemption is successful?
Yes, we will inform you by SMS or account manager.
44. What about the points after the mobile phone is transferred?
After the mobile phone is renamed, the points can be transferred to the new head of household to continue using it.
45. How do I calculate the points after I change the number?
After changing the number, the points can be transferred to the new mobile phone number and can continue to accumulate.
46. Can different digital points of the same user be combined or added to win the prize?
Sorry, I can't.
47. Can I redeem my points twice (or more)?
Yes, as long as your points meet the redemption criteria, you can redeem them according to the gift category, but it is best to redeem them before the expiration of the points, otherwise the points that have not been redeemed will be cleared.
48. Now go to the business hall to exchange gifts in kind. Please help me find out what kind of gifts are available in the business hall.
I'm sorry, due to the large flow of people in the business hall, it is impossible to estimate what kind of gifts are available in the business hall at present. Please go to the business hall in person.
What is the use of the points of Unicom card? After getting points, you can redeem the corresponding gifts when you reach the threshold of points redemption. If the points meet the corresponding standards for redeeming gifts, you can log in to Unicom integral mall to inquire about redeeming points. Please record the receiving address and contact information in detail when redeeming, so as to receive the gift in time, or you can bring valid documents to Unicom's own business hall for redeeming.
What is the use of the points in Unicom's user card? What is the use of Unicom's points? Unicom users can redeem the corresponding gifts when they reach the threshold of points redemption (generally, the first redemption is above 2000). Details can be found in integral mall: jf. 100 10. /Learn more. When using the mobile phone number and service password, you can query and exchange points by logging in to Unicom integral mall. Don't forget to record the receiving address and contact information in detail when redeeming, so as to receive the gift in time.
What is the use of SIM card points? You can redeem prizes in the mobile business hall.
What's the use of Ronca integral? Credit card points of CCB can be exchanged for gifts for many purposes:
(1) Apply for redemption of credit card "selected bonus gifts" on CCB website through channels such as CCB website, self-service voice phone and SMS.
(2) When a credit card is swiped by a cooperative merchant who redeems the points of CCB, the points are used to deduct some consumption and redeem gifts. (For the list of merchants, please log in to the credit card home page points exchange area for enquiry. )
(3) The cardholder of Longka automobile card points can call the customer service hotline of CCB to apply for redemption of points for refueling fees.
(4) The points of China Eastern Airlines Dragon Card, Shenzhen Airlines Dragon Card, China Southern Airlines Dragon Card, Air China Yin Zhilong Card, SAIC Volkswagen Dragon Card and Dongfeng Nissan Dragon Card are specially used for redeeming designated gifts, and the points of other cards under the cardholder's name may not be transferred to the above cards for special redemption.
If the merchants near your home support deduction, you can choose the second method, which is very practical.
If you choose the first gift redemption method, log on to the credit card homepage of CCB and click Redeem Points-Redeem Credit Card Points Gifts to view and redeem gifts, some of which are very practical, such as mobile phone bills.
What is the use of credit card points of Guangfa Unicom? This is a very practical discount. Usually, many credit card points are not needed. The points of this Unicom card can be exchanged for mobile phone packages. Now it's a 3G package, and some are half-price and some are full-price activities, such as the 3G package in 66 yuan. After redeeming points, you only need to withdraw money from 33 yuan.
What is the significance of Unicom's mobile phone? It is still useful to use Unicom's mobile phone points. You can log on to China Unicom's online integral mall to redeem points.
Among the things in integral mall, only the phone bill is the most cost-effective, and the conversion ratio is 1 yuan 100.
What's the use of Shandeka's points? You are using Sande registered card (beginning with card number 7280)! At present, the points of this card are kept, and the detailed rules for the use of points have not yet been issued.