Under normal circumstances, if you find that the item you received is broken, you should refuse to sign for it. Just don't sign. However, even though you have already signed the document, there is no problem if you reject it.

The goods are damaged and you don’t want them anymore. You can apply for a refund. As for the postage issue, you need to negotiate with the seller yourself. Since the goods you received are damaged, you must ask the seller to refund you. Since it is their quality problem that caused your return, they should also refund the postage and the money for the goods will be credited to your Alipay.

If you want to refund, you must wait until the seller receives the refund. Only the returned goods can be returned to you. If there is any disagreement, you can apply for Taobao customer service to intervene. Don’t worry

The issue of compensation by the express company is a problem between the express company and the seller, and they will negotiate it themselves< /p>

Didn’t you return the goods? Didn’t the courier staff give you a slip? There is a tracking number on it. Just go to the official website of the express delivery company you use, enter the tracking number, and click Query to see it.