The problems you mentioned, such as labeling, paint peeling and scratching, are all after signing. Even if the police investigate, your reasons are hard to accept. Fortunately, this is paint stripping. Take half a piece of blue brick, and the result of this matter will be obvious. It is useless to say that it is broken.
The seller can refuse to return the goods, and he has the right to put forward his own views on whether the goods are damaged artificially, in transit or in quality. Because you have completed the signing and inspection, he asked you to provide the proof of the courier company, which is the proof that Tmall or Taobao customer service needs you to provide when dealing with such disputes.
The seller has rejected the refund application, and both parties have their own words, and the negotiation cannot be consistent. You can apply for Tmall customer service intervention on the third day after the refund application is initiated. The result of calling Tmall customer service is the same, and Tmall customer service will still let you follow the process. After the customer service intervention, it will check the vouchers of both parties for processing and judgment. The valid proof to be provided by the seller is a photo or fax of the receipt with your signature.
If the customer service thinks that paint dropping and scratching are man-made damage or transportation damage, the loss shall be borne by you according to the signing rules, dispute resolution rules and risk transfer clauses. Only if you provide a written red stamp certificate issued by the courier company to prove that the goods have been damaged will you sign for it. If this certificate is unavailable or invalid, the refund application will be closed;
If the customer service thinks that paint peeling and scratching are product quality problems, this refund application will be supported;