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When the POS machine swipes the card, which of the two slips should be signed by the customer?

The first slip is for the customer to sign.

The two slips issued when the POS machine swipes the card are in duplicate. The first one is collected and saved by the merchant after the customer signs it, and the second one is given to the customer.

According to the requirements of China UnionPay, after the cardholder swipes the card, the merchant must carefully check whether the name on the bank card is consistent with the signature. If they are inconsistent, they can initiate an order adjustment to deny or cancel the transaction. If the merchant does not operate in accordance with the requirements, it may affect the settlement of your transaction funds.

Extended information

Both cardholders and merchants should keep the purchase form properly. Its importance is mainly reflected in:

1. For merchants, The purchase order is mainly used for later needs such as reconciliation, liquidation and detailed inquiry. Especially for disputed transactions, the card issuer or cardholder can adjust the order, and the merchant is required to provide a purchase form that must be signed by the cardholder. If the merchant does not keep the POS purchase order well or loses it, any economic losses will be borne by the merchant.

2. For cardholders, the purchase order is a historical voucher for the transaction. If you need to return the goods later, you will also need to provide transaction receipts such as purchase orders.

3. The purchase form contains information such as the merchant number, terminal number, cardholder’s bank card number and transaction data. In order to prevent illegal use by criminals, both the merchant and the cardholder need to keep the purchase order. Order (the merchant should keep it for at least 1 year) or handle it properly.

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