The gym front desk work content is as follows:

1. Call and visit registration form for new members.

In order to facilitate subsequent membership follow-up, basic information is recorded. In order for the membership manager to count the in-store transaction volume of each membership.

2. Enter, print and archive contracts for new members.

Contract entry is submitted by the corresponding salesperson, and the operation is responsible for checking all details and signatures, printing and filing in triplicate. And record the daily revenue flow.

3. Enter daily revenue flow, weekly summary and monthly summary.

Proofread daily income and corresponding contract amount to ensure accurate daily settlement.

4. The first card opening operation for new members

Complete the new member’s basic information, such as phone number, emergency contact information, locker number, etc. The member's personal photo is entered. Membership card registration and ID card swiping. Smart venues carry out fingerprint and face recognition entry.

5. What you need to do to enter the venue after becoming a member.

Giving members smart hand tags/cabinet door locks for the dressing room every time they come over. Enter member entry information (to facilitate follow-up by membership coaches). Keep smiling and accept sound advice from members.

6. Return cards, refund fees, and proofread income and expenditure statements.

Members facing refunds need to contact the finance department to refund and exchange fees according to the company's refund standards, and calculate them into the current day's turnover. Use a form to record refunded membership information and the specific date and time. Permanently suspend the use of this membership card in the system.

7. Private training and group exercise classes.

Personal trainers and members are required to come together to confirm the class, then print out the course sheet and sign it in triplicate, and keep it on file. And whether the number of daily proofreading system lessons is the same as the total number of lessons taught by the coach. The group exercise class coach needs to sign after completing the class and enter it into the system to facilitate the statistics of class hours at the end of the month.

The overall morning shift work process:

1. Arrive at the workplace 10 minutes early to clock in and put on work clothes.

2. Turn on the computer, lighting and electrical appliances.

3. Supervise morning shift staff to clock in for work.

4. Read the handover book and handle the matters noted in the handover book.

5. Organize the front desk and keep the front desk area clean.

6. Count and check the goods and replenish them in a timely manner. If the goods are insufficient, notify the finance department in a timely manner.

7. Maintain standing service and provide standardized services in accordance with the "Reception Process".

8. Check and supervise the cleaning staff to maintain good hygiene in all areas of the club.

9. Follow the "Reception Procedures" to receive members, visitors and other personnel.

10. When a new member applies for membership, all aspects of the work should be done quickly and accurately in accordance with the "Member Management System".

11. Follow the "Telephone Answering Procedure" to answer calls.

12. Do a good job in reservation service and product sales.

13. When handling matters such as leave, card transfer, card refund, etc., the customer should fill in the application form and report to the superior immediately.

14. Do a good job in broadcasting in a timely and accurate manner, requiring punctuality, soft and clear voice.

15. Count the hand card slots, make sure they are correct, and sign the handover book for confirmation.

16. When encountering matters that need to be handled by late shift personnel or other important matters, promptly record the details in the shift handover book.

17. Handover the work to the night shift staff correctly, inform the supervisor on duty to agree to leave work.