20 17 Model Letter of Commitment of Public Transport Company 1 Under the correct leadership and cordial care of the county party committee and county people's government, the company insists on? People-oriented, hospitable and sincere service? Objective To strictly implement the relevant policies of the state, autonomous regions and regions on urban public transport vehicles. Strive to provide safe, punctual, convenient and comfortable ride conditions for the people of the county. To this end, the company promises to the society as follows:
1, bus lines start on time and vehicles run on time.
2. Drivers should wear clothes and hold relevant certificates, strictly abide by traffic rules, park in situ, open and close doors, strictly implement safety operation procedures, prevent traffic accidents and ensure passenger safety.
3, standardized service, civilized words and deeds, warm and thoughtful, for the old, weak, sick, disabled, pregnant and holding children and other passengers with special needs, arrange staff to provide help at the main station. Those who take the company bus: 1, elderly people over 60 years old with senior citizen discount card 2, military card (official card, soldier card) 3, disabled police inspector with disability card 4, poor urban residents, poor primary and secondary school students take the bus for free; Disabled vouchers give preferential treatment; Monthly pass for primary and secondary school students 10 yuan; Staff of government agencies and units, monthly ticket to 30 yuan, urban residents, discounts when recharging ic cards, recharging 50 yuan as a gift to 5 yuan, recharging 100 yuan as a gift 10 yuan, which can be used continuously and can bring people.
4, safeguard the interests of passengers, abide by the fare system, put an end to the phenomenon of raising fares without authorization. Learn from the management experience of Kashgar bus company and its brother units, and constantly improve the company's service quality and scientific and technological management level.
5, do stop sign, front, waist, rear of the car is complete, keep the vehicle clean and tidy, do not litter, it is strictly prohibited to smoke in the car.
6. Actively complete the tasks assigned by the county party committee and government, establish the image of Yecheng, publicize the characteristics and scenery of Yecheng on the car body, improve the visibility of Yecheng, and strive to create a safe, convenient, harmonious and civilized traffic environment.
Complaint Tel: 7282267 7292099
Yecheng county jinye limin bus company
2065438+June 22, 2006
20 17 Model Letter of Commitment for Public Transport Company Part II Letter of Commitment for Public Transport
In order to seriously implement the company's "Special Action Plan for Road Passenger Transport Safety Improvement", do a good job in public transport safety, ensure people's life, health and safety, and highlight? Customer-oriented and dedicated service? Overall requirements, in order to achieve the goal of zero violation, zero accident, zero casualty, zero loss and zero complaint, the following commitments are made:
1. Strictly abide by the laws and regulations related to national-home-safety-full production traffic safety and the company's safety production rules and regulations, and consciously resist? Contraband? Get in the car.
2, the implementation of safety commitments, set an example, take the lead in setting an example, take the lead in setting an example, standardize operations, and do a good job in bus driving safety; Implement the straight-line responsibility, fulfill the post safety responsibility and be responsible for the company and passengers; Implement territorial management, adhere to? Every employee is responsible for the regional safety environment involved in his post? Principle, make the vehicle I drive run safely without accidents.
3. Consciously accept the supervision and management of public security traffic management department, transportation management department and company safety supervision and management department, actively participate in safety education and training, enhance safety awareness, and improve risk control and accident prevention capabilities.
During driving, the dress code of the company is very strict. No smoking, chatting, eating snacks, leaving the steering wheel with your hands and answering the phone. It is forbidden to drive with bare back, slippers and high heels. Hero car? 、? Angry car? Don't be impatient, don't stop, stop to pick up guests.
5. Conscientiously fulfill the responsibility of mutual supervision, help and supervise each other during driving, put an end to illegal driving, drunk driving, driving without a license and speeding, and share the responsibility of traffic safety.
6. Strengthen the rest system, and do not drink alcohol within 12 hours before driving.
Do not engage in recreational activities that hinder traffic safety within 8 hours, and stay energetic.
7. do a good job of the vehicle? Three inspections and four diligence? (Check before leaving the vehicle, check during driving, check after receiving the vehicle, check frequently, maintain frequently, tighten frequently, lubricate frequently), and do not drive vehicles with potential safety hazards and without passing the safety inspection on the road.
8. Keep driving at a medium speed, concentrate on observation, and never be careless or take chances. Pay attention to the weather and road changes, be kind to pedestrians and vehicles, and do not forcibly overtake or blindly meet vehicles without ensuring safety or poor sight. Driving at night should further reduce the speed, pay attention to the road conditions, be vigilant, prevent possible unexpected anomalies in advance, and be law-abiding, polite, standardized in service and safe in driving.
9. Maintain and properly keep safety facilities and equipment and operate according to regulations, and use safety protection, fire prevention, anti-freezing and anti-skid facilities to ensure good performance.
10, caring for passengers, excellent service, reasonable operation during driving to prevent accidents such as passenger injury.
Responsible vehicle: Your HU0779 commitment:
VehicleNo.: 0 14 Operating line: No.2.
2065438+April 28, 2006
20 17 model commitment letter of public transport company * * * Traffic is the window of urban civilization and an indispensable means of transportation for ordinary people to travel. City bus companies face more than 80,000 complaints every day. Good service is related to corporate image, which is related to the image of the construction Committee. * * * public * * car company in the city construction committee? Building service year? During the activity, we should aim at creating a civilized and harmonious industry, standardize the service process, optimize the service connotation and improve the service quality, and strive to provide the general public with a safe, convenient, comfortable, timely, fast, civilized and harmonious ride environment. To this end, we publicly promised to the leaders and cadres and workers of the Party Committee of the Construction Committee:
First, safe driving: the car is in good condition and has complete facilities; Start on time and follow the route; Drive carefully and drive smoothly; Stop to open the door, close the door and walk; Stand aside, don't clip, don't fall; Abide by rules and regulations to ensure safety.
Secondly, in terms of carriage service: dignified appearance and smiling at work; Civilized language and enthusiastic service; Ming Pao in the station, answering questions; Special needs passengers, considerate and caring; Ticket sales according to regulations to avoid disputes; Facilitate passengers and provide help.
Third, in terms of vehicle hygiene, it should be: the handrails should be firmly seated without dirt and dust; The car is clean and tidy; Clean up in time after the rain and snow; Improve the standard, convenient and comfortable.
Fourth, in terms of operational scheduling: scientific scheduling and reasonable deployment; According to the line operation, no outbound passengers; Stop sign, convenient for riding; The first and last buses leave on time.
Fifth, in accepting social supervision, we should: seriously accept complaints and accept passenger supervision; Everything is implemented, and everything is echoed. Feedback passenger complaints for no more than ten days?
? Signature: xuexila.com? Date: Year Month Day