Summary of volunteer activities in creating a city in primary schools 1 First of all, careful deployment and division of labor are in place.
Our school attaches great importance to this work and makes careful arrangements. The Minister of Youth Industry was established as the team leader personally, and the activity plan was carefully formulated, which was organized and implemented by the deputy departments and members of the Ministry of Youth Industry. Volunteers obey the arrangement of the youth industry department, take charge of civilization creation activities, and make careful arrangements in combination with the actual situation of the community. At the same time, the division of labor and responsibilities of the youth industry departments are in place, and all preparatory work has reached the full order requirements.
Second, combined with reality, the effect is obvious.
1. Publicize and mobilize the students of the Youth Work Department of the school to participate in the civilization creation group, and the students formed a civilized community creation group through voluntary registration.
2. Conduct drills for members of the civilized community creation team before the activity. During the activity, you must obey the command of the minister and deputy department, and you must pay attention to safety on the way and during the activity.
3, clean the community health, clean the corridor, wipe the stairs; Clean up the small advertisements on the wall of the community; Interact with community residents, publicize and maintain community health awareness. These actions are the most fundamental and urgent for the service demand of "seeing, touching and enjoying" that is close to everyone's life. Through hard work, volunteers have made the community's environmental sanitation better and better, and members have experienced the happiness after work.
4. After the activity, let the volunteers talk about their gains and experiences in this activity, fill in the activity record form, and the minister will make a concluding speech.
Third, experience and shortcomings.
1, we should pay more attention to this public welfare activity, and the members of the department should cooperate with each other, strive to be the best, solid and effective, and get recognition and support from all walks of life and the broad masses.
2. According to the requirements of the community and the actual situation of the school, the activities in line with the actual situation were carried out, which enriched the students' social experience.
3. Maybe through this activity, many students will not be fully prepared. The next step is to discuss with the department in advance, assign jobs that suit you, and make full preparations, so that the activities can be better and more efficient!
4. We should not only do a good job in the actual effect of the activity, but also work hard on publicity activities, slogan, expanding influence and showing positive energy.
Summary of the activities of primary school volunteers to create cities 2 1. Strengthen organizational leadership, increase publicity, and strive to create a rich atmosphere for volunteer service activities.
In order to ensure the civilized guidance of volunteer service activities, our school held a special meeting in time, set up a leading body, formulated an activity plan, and appointed a special person to take charge of this work. The school carried out extensive ideological mobilization through favorable opportunities such as class meetings and speeches under the national flag. At the same time, make full use of publicity columns, banners and slogans, actively carry out publicity activities, deeply guide our students to be hard-working, study hard and help others in the collective, and create a rich activity atmosphere for in-depth volunteer service activities.
Two, combined with the actual education work, to carry out a variety of volunteer service activities.
The first is to carry out civilized and fashionable volunteer service activities. By organizing voluntary lectures, using knowledge lectures, keynote speeches, discussion questions and answers, field surveys and other forms, we will popularize social and life common sense and students' etiquette, promote polite language, advocate civilized behavior, popularize common sense of civilized travel, help students establish a good fashion of paying attention to etiquette, being warm and friendly, and being polite, and improve their civilized quality.
The second is to carry out civilized transportation volunteer service activities. The school actively organizes volunteers to carry out publicity activities on traffic civilization, courtesy and discipline, and guides motor vehicle drivers to be law-abiding, self-disciplined and cautious. In the civilized traffic volunteer service activities, young volunteers strongly appeal to parents to take the lead in obeying traffic rules, correct all kinds of uncivilized traffic behaviors, and make active efforts to create a safe and smooth traffic environment in our city.
The third is to carry out voluntary services that advocate green environmental protection. The school organizes volunteers to carry out practical activities such as cleaning the sanitary corner near the school, removing white garbage, planting green and protecting green, promoting the concept of low carbon, energy saving and emission reduction in the whole society, and establishing environmental awareness.
Volunteers in our school actively responded to the call of departments at all levels and took the initiative to carry out a number of volunteer service activities, which showed the good spiritual outlook of contemporary teenagers and made new contributions to creating a national civilized city and building a harmonious Changde and harmonious campus.
Summary of the activity of establishing urban volunteers in primary schools in 3-20xx. According to the requirements of the municipal office, our agency has formulated the "Experimental Plan for Improving Quality and Civilized Service", firmly grasping the outstanding problems that customers have strongly reflected, and comprehensively carrying out service rectification activities, which has achieved remarkable results. At present, our service standards have been strengthened, the service system has been implemented, and the service efficiency has been greatly improved. The "three tones" of the first-line window are generally in place, and the customer satisfaction is constantly improving, which has effectively promoted the rapid improvement of our high-quality civilized service level and learned some inspection methods.
1. Fully understanding and accepting the connotation of service is the driving force for developing quality and civilized service. In today's banking industry, you have something new, and the competition is intensifying. In order to win the market, we must focus on efficient and high-quality service while constantly introducing new products, and the fundamental purpose of efficient and high-quality service is to "leave convenience to customers."
Second, strengthening and improving service awareness is the premise of developing high-quality and civilized services. It is necessary to fully mobilize, launch in depth, and publicize quality and civilized services with great momentum. High-quality and civilized service is related to the corporate image. Therefore, it is necessary to launch in an all-round way, with full participation, and regard quality and civilized service as a life project. Banking is a service industry. While strengthening the quality of employees, service concept and service awareness are also a long-term training that they need to strengthen at any time. Internally, through centralized training, centralized examination, simulation test, surprise inspection and other forms, urge employees to master the content of quality service skillfully; Widely publicized through newspapers, radio stations, television stations and other media to expand social influence. "Walking into every customer's heart" is a higher realm of quality service, and striving to meet the various needs of customers is the starting point and the end result of all work.
Third, strengthening training and education, improving business skills and creating a beautiful service environment are the basis for improving quality and civilized service. People-oriented is the key to achieving a qualitative leap in quality and civilized service from the accumulation of quantity. Through the education, training and strengthening management of employees, we will constantly improve their political and professional qualities and create high-level quality services with their high quality. Let every employee understand that his behavior represents the social image of the bank, and there is no development of banking business without customers. Cultivate good professional ethics, dedicate a bright and enthusiastic position, change passivity into initiative, consciously safeguard the image and honor of the whole bank, and make quality service reach a new level.
Fourth, strengthening the intensity and breadth of supervision and forming an all-round supervision system is a powerful guarantee for the implementation of quality and civilized services. High-quality and civilized service work should always be unremitting, not slippery and unshakable. In addition to formulating and implementing various systems, it is also necessary to strengthen the supervision and inspection mechanism. There is no end to quality and civilized service. Persistence is the key, and implementation is the most important. The business place is the window of the bank, and the small window reflects the overall appearance and good reputation of the bank. What kind of service customers get here can only be known through unannounced visits. Therefore, unannounced visits are a good way to ensure quality service, without going through the motions and putting on airs. We should always make unannounced visits to the service environment, service attitude and service quality of business outlets as ordinary customers by organizing insiders or hiring social supervisors, solicit opinions and suggestions from customers extensively, solve problems existing in service work, ensure that standardized service standards are implemented in every work link, and establish a good image of high-quality, efficient, fast and safe service of banks. As a service industry, service is the foundation of banks. Only by constantly enhancing service awareness, changing service concepts, strengthening service measures, starting with service quality, service means, service content, service attitude and service environment, and paying close attention to quality and civilized service, can the overall level of quality and civilized service be improved.
As a service industry, commercial banks should not only sell their own tangible products, but also sell intangible products-services. The bank's business objectives need to be achieved by providing quality services. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness. This is also the essential requirement for banks to fulfill their social responsibilities and promote the construction of a harmonious society. "Customer-centered" is the essential requirement of all service work and the purpose of banking service; It is a rational choice after the baptism of fierce competition, and it is also a realistic requirement for pursuing a win-win situation with customers. To do a good job in banking services and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation; Careful, patient and enthusiastic are the key. In my opinion, the above conditions are not enough to really be "customer-centric". Banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in our own hearts, go deep into the inner world of customers and truly grasp the needs of customers, instead of just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust. On the one hand, the superficial articles of many banking services are too obvious, on the other hand, the convergence of banking services is becoming more and more obvious. Nowadays, with the progress of society, people are no longer satisfied with the improvement of banking services. Putting more chairs, adding some candy and standing with a smile has been taken for granted by the society. It is the key to make God tempted to fundamentally reverse the consciousness of bank employees and provide the most effective, high-quality and most needed services for different customers. On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and think about our performance from the customer's point of view. In addition, service should be "deeply rooted in people's hearts", and our leaders should take the lead in setting an example and repositioning their roles, that is, changing from power to responsibility and service, which is the best example to cultivate and motivate employees' service awareness; On the other hand, "deeply rooted in people's hearts" requires us to grasp the real needs of customers in time and accurately, and to be able to worry about what customers are anxious and think about what customers think. Different customers have different demand psychology, so we should dig deep and track dynamically. We should distinguish between customers and market segments: we may gain great recognition from ordinary customers because of their formal service improvement, such as the entrance greeting of tour guides, the smile and polite language of counter staff; For VIP guests, more attention should be paid to how to shorten the waiting time, save transaction costs and personalized and value-added services. Customer service can not only be timely, accurate and in place, but also stimulate customer demand. The requirement that the service should be "deeply rooted in people's hearts" does not mean that we should attack from all sides and blossom in an all-round way, and we can't wait to cover all our customers' things. On the contrary, we must consider the principle of cost-effectiveness when providing services to customers. Be sure to calculate the cost and have the concept of cost. Never trade at a loss, you must make a choice and make a difference. High-cost services are bound to have high returns, which is an inevitable requirement of market rules. Besides, we should always keep our customers in mind and ask us not to forget the risks. In the process of service, we must strictly grasp the principle of moderation, and the service processes and means must comply with the law to prevent excessive service, otherwise it will smash the brand of ICBC's service.
Faced with the ever-changing market and the diversified needs of customers, a large number of services can be created not only according to the operating procedures formulated by the head office, but also by every employee. Only when every employee of the whole bank is deeply rooted in people's hearts, combines service with the optimization of various business processes and product innovation, and combines service with the completion of the annual comprehensive business plan, will new service initiatives, service tools, service means and methods be continuously created. We are sure to stand out from the competition in the same industry.
Summary of the activities of establishing urban volunteers in primary schools 4. First, do a good job in publicity and create a rich atmosphere for activities.
On March 4th, at the opening ceremony of the school, this activity was regarded as the first activity to send out "Be polite, create a civilized campus and be a civilized messenger" to all students. Initiate from the reality of study, life and growth, and call on all students to be civilized students in school; Be a civilized child at home; Be a civilized citizen of society. Through the launching ceremony, publicity slogans, theme class meetings, civilized etiquette theme posters, campus broadcasts and other forms, the whole school students fully realize the importance of carrying out the civilized volunteer activities of "being a civilized and polite person, being a civilized student and creating a civilized school" and actively participate in the civilized volunteer activities.
Second, in this activity, our school organized many civilized volunteer activities with rich contents and various forms, and achieved good results:
(1) At school, follow the launching ceremony, organize students to seriously study the common sense of civilization and etiquette, hold class meetings with the theme of civilization and etiquette, hold blackboard newspapers on civilization and etiquette in each class, hold civilization and etiquette knowledge competitions, select outstanding works of civilization and etiquette, carry out voluntary labor between teachers and students, and beautify the campus.
(2) Do a good job in social practice. On March 19/20, the weekend was used to let students have a social practice activity of "Giving Love and send warm" at home and in the village, actively helping people in need and enhancing their sense of social responsibility. Be a civilized student.
(3) Educate students to be grateful to their parents. At noon on March 8, organize students to have a special education activity to thank their fathers. In the evening, organize senior students to write a letter to their mother, and junior students to make a card for their mother. Write a greeting on the card and give it to your mother when you get home, so as to educate students to learn to be grateful, to be filial to their parents and to repay the society.
(D) based on the campus, clean up the surrounding environment. During the activity, I visited the surrounding environment of the campus many times.
The sanitation has been finished, the road and river garbage at the school gate have been cleaned up, and the road leading to the river has been trimmed. The original path has been built into spacious steps, which is convenient for students to get water from the river and eliminates potential safety hazards.
Third, conscientiously sum up, evaluate and commend.
On the evening of March 30th, each class carefully summarized the activities and reported the summary together. On the morning of March 3rd1,eighteen students from three classes who had made outstanding achievements in the civilized volunteer activity of "Be polite, be a civilized student and create a civilized school" were commended and rewarded. Through this activity, the students were encouraged to continue to be civilized students in their future study and life, so that the wind of civilized etiquette could last forever.