1. Log in to the enterprise WeChat background management system and enter the "Customer Service Management" page.

2. On the customer service management page, click the "Add Customer Service" button and enter the basic information of the customer service staff, including name, mobile phone number and micro signal.

3. Set the authority of customer service, including the types of questions that can be answered and the scope of receiving customers.

4. After saving the settings, you can view the new customer service information on the customer service management page.

5. Click the "lan yi Reply Message" button to directly reply to the customer's message, and you can set the content and time of automatic reply.