Daily workflow of jewelry store; Before paving; First, sign in; 2. Morning meeting of shopping malls (representatives can be sent); Third, check the gfd store manager or cabinet (group) leader to take good care of every piece of jewelry according to the company's employee image standards; Fourthly, distributing the counter key; Fifth, clean; Including wiping counters, glass, laminated plates, jewelry seats, cleaning floors, etc. , must be; Fifth, place the goods; Display goods according to the company image requirements, meticulous; Sixth, calculate early; Count the number of goods in counters and warehouses; Seven, finishing props; Check all kinds of props (money-making tools, publicity tools

Daily workflow of jewelry store

Before paving the road

First, log in.

2. Morning meeting of the shopping mall (representatives can be sent to attend)

Third, check gfd.

The store manager or cabinet (group) leader shall inspect the instrument of each jewelry consultant according to the company's employee image standards, and only when it meets the standards can he take up his post.

Fourth, distribute the counter key.

Verb (abbreviation for verb) clean.

Including wiping counters, glass, laminated plates, jewelry racks, cleaning floors, etc. Be careful.

Five, put the goods

When displaying goods according to the requirements of the company's image, we must be careful, pay attention to the safety of goods, try our best to help unfinished colleagues before opening the store, and strive for time to complete the placement of goods before opening the store.

Six, count early

Count the number of goods in counters and warehouses. Points must be careful, not based on estimates and impressions. Before filling in the integral table, each item must arrive in person and be inspected.

Seven, finishing props

Check all kinds of props (money-making tools, publicity tools, etc.). ) are complete and placed in a beautiful and convenient position.

After paving the road

First of all, welcome the guests

When the mall opens to welcome guests, you must stand in the counter and smile. Guests passing by the counter must use polite expressions such as "Hello, welcome".

Second, check

The manager or head of the cabinet must walk out of the counter after the welcome and carefully check the placement of goods in the whole store; Health status; And whether the lighting, chairs, props and other conditions are neat and intact, if found.

The problem needs immediate improvement. If you are free during the work in the shop at ordinary times, the store manager or cabinet director should also go out of the counter from time to time to do this work.

Third, sales.

Receive customers and sell goods according to the company's customer reception standards.

Shift change

First, the night shift colleagues entered the cabinet.

The night shift colleague should sign on the cabinet, and the manager or team leader should check the gfd of the night shift colleague according to the employee image standard of the company. Only when they meet the standards can they be employed.

Second, the number of colleagues in the evening shift.

The night shift colleagues count the number of goods at the counter and warehouse, and the early shift colleagues continue to sell. Colleagues in the early shift can only leave the cabinet after checking it correctly.

Third, the succession meeting

According to the situation of the store, two shifts can be held at the same time or separately, mainly to inform the content of the morning meeting of the mall and the latest work arrangement of the company, hand over the affairs left over from the early shift, and analyze the sales situation of the early shift.

Fourth, inheritance.

After the meeting, the early shift colleagues returned the keys and left the store, while the late shift colleagues collected the keys and put them in the cupboard for sale.

Shoupu

Calculate first, then calculate.

Jewelry consultants will count the number of people in advance before seeing off the guests in the mall, check the quantity of goods at the counter and warehouse, and register after confirmation.

Second, Fujian.

When the farewell song was played in the mall, the jewelry consultant stood upright in the counter, smiling and saying goodbye to the customers passing by the counter in standard polite terms. At this time, there is a sale going on, and the jewelry consultant can complete the sale in a leisurely manner.

Third, receiving goods.

The customer starts receiving the goods after leaving the counter completely. Receiving goods should be carried out in an orderly manner, concentrate on the safety of goods, and not be hasty.

Fourth, check

After the store closes, all the shopping guides will check the counters and every corner of the store to see if there are any lost or lost goods.

Five, finishing before work

Before leaving work, you need to simply tidy up the shop, put away the tools for making money and publicity, then lock all the cabinets and drawers, and finally turn off all the appliances in the shop before leaving the shop.

Other daily affairs

First, calculate an account.

Colleagues in charge of accounting should complete the sales accounting statistics of the day or yesterday in the evening or morning according to the accounting requirements of the company, and feed back the accounts to the company. Statistics should be accurate and reports should be quick.

Second, call back.

Colleagues in charge of customer maintenance should pay a customer return visit according to the store customer files every day to understand the after-sales situation, inform the company information and record the customer's information feedback.

Store daily inspection items

I. Daily inspection of shops

1. Daily inspection items

(1) Employee gfd, clothing and makeup.

(2) Attendance record table and discount control table.

(3) floor cleaning, counter cleaning and guest parking (twice a day).

(4) Check the placement of goods (twice a day).

(5) Lighting inspection and cleaning items placement.

2. Check the project regularly

(1) Check passenger cars, passenger mirrors and advertising materials (once a week).

(2) Clean inspection of commodities and accessories (twice a week).

(3) Goods damage inspection (once a week).

Second, the inspection standard

1. Employees' gfd, clothing and makeup: Check the records according to the company's regulations, and there is no problem in implementing the standards.

2. Attendance record form and discount control form: recorded in time according to company regulations, with complete signatures.

3. Floor cleaning, counter cleaning and room layout:

(1) Floor: Keep it clean and dry, free of garbage, stagnant water, shoe prints, mud hairs and other dirt and rain (snow).

You can prepare a container to put rain gear for guests, and the requirements inside and outside the container are the same.

(2) Counter: the surface of the counter and the inside of the cabinet are clean without dust and sundries, and the glass is clean without fingerprints; Clean up the cups and other sundries on the counter in time after sending away the guests. There should be no shoe prints and other stains on the cabinet, and there should be no fingerprints and stains on the guest mirror and desk card on the counter.

(3) the guest hole: clean and tidy, and there can be no garbage such as confetti; Don't stamp the guest's stool and other items, and return to your position in time after the guest leaves.

4. Goods placement inspection: goods are not skewed, placed neatly, the decoration style is unchanged, and the goods are clearly classified (placed according to price or style, etc.). ); Labels should be placed neatly without damage, breakage, pollution and fading.

5. Lighting inspection and cleaning items placement:

(1) Lighting: Every light is bright to ensure sufficient light in the store. If the light bulb is broken, replace it in time. If there are any wiring problems, please ask the local electrician to solve them immediately or inform the headquarters.

(2) Cleaning supplies: after use, put it out of sight of the guests, keep the rag clean, clean it regularly, and don't be too shabby.

6. Check the guest hole, guest mirror and advertising materials:

(1) Guest: Whether it is firm, whether it shakes, whether the roller rotates flexibly, whether it is damaged, and whether there are safety factors (such as sharp protrusions).

(2) Guest mirror: whether it is deformed, damaged or faded.

(3) Advertising materials: adequacy, obsolescence and damage.

7. Cleaning inspection of goods and decorative seats:

(1) Commodity cleaning: find out 20 to 30 commodities, see how many commodities have fingerprints and stains, and record the results (for example, 4 out of 25 commodities have fingerprints). If more than 20% of the defective products are unqualified.

(2) Prop cleaning: While inspecting the goods, check whether the decorative seat is damaged, stained, yellowed and degummed, and record the results (the recording method is the same as that of the goods). At the same time, pay attention to inspection and replacement when cleaning the decorative seat this month.

(3) Inspection of damaged goods: Check whether the goods are damaged or deformed outside the counter, especially whether the sandblasted goods are scratched or discolored. When cleaning goods every month, check whether the ring is deformed and whether the diamond is loose.