Self-evaluation of front desk work 1
I have been in the company for more than a year. There, I went from a student to an employee, learned more knowledge and skills, and improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will evaluate my work for one year as follows:
I. Daily work
1, make things detailed, organized and standardized.
The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things get together, and I feel a little overwhelmed and seem to be in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.
After continuous exploration and evaluation, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details, adhere to good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. At this moment, I have been able to arrange my work as a whole and try to handle the details of my work properly. Strive to give you the best support and service, constantly improve your professional level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Adhere to good working conditions.
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.
Only by adhering to good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learn communication and teamwork.
Communication is an indispensable skill for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I lack the initiative and initiative of communication in many cases. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.
Be proactive and solve problems in the first place. Not only can I finish my work better, but I can also help myself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, we can cooperate with colleagues and do a good job in unity and cooperation. This is also deeply felt at work. I will, as always, cooperate seriously, forge ahead, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
Going out of school and entering this field for the first time is very lacking in skills and experience. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my skills.
At present, I have studied relevant professional knowledge, including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related materials. The knowledge of financial accounting is also lacking, and I am also learning this knowledge.
Knowledge. After these studies, my skills have been improved to a certain extent. I hope to have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work result
Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitation of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my understanding of tasks and instructions, my flexibility in problems and my actions.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
The above problems will be solved in 20 years' work.
During the one-year work, I really learned a lot, and I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Self-assessment of front desk work II
A year has passed, and I have reviewed my work and made some achievements, but there are still some shortcomings. Since I took office, I have worked hard to adapt to the working environment and new work at the front desk, earnestly performed my duties and successfully completed various tasks. The assessment of the study and work scene for more than one year is as follows:
First, study in practice and try to adapt to work. This is my first job after I entered the training school. As a newcomer, when I first joined, I was very unfamiliar with the school's operation mode and workflow. With the patient guidance and help of teachers and Pu, I quickly became familiar with the work content and responsibilities of the front desk. It also enabled me to quickly complete the transition from a student to the front desk of a training school. It is said that the front desk is the window of the school image, which has given me a new understanding and experience over the past year. The front desk is not a vase. Everything you say and do represents the school. Greet my parents politely, answer the phone politely, handle daily affairs carefully, and treat my colleagues with humility and sincerity, which makes me learn at work, improve in my study and benefit a lot. )
Second, learn the school culture and improve yourself. Really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", and I think it is also the driving force to inspire everyone to move forward. Based on these ten words, I also ask myself to devote myself to my work with an enterprising and optimistic attitude, do my job well, find out the shortcomings in my work in time, communicate with teachers in time, try my best to do my job well and be a qualified and competent employee. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself. This year has also given me a sense of crisis, and I will inevitably encounter some bumps in my work, so it is not enough to rely solely on my knowledge and understanding of the school at the moment. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When I first entered the training school as a receptionist, it was inevitable that there would be some minor mistakes. These experiences also made me mature, and I learned more comprehensively when dealing with various problems. In order to prevent similar mistakes, please give your advice in the future work!
Self-evaluation of front desk work 3
The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, our work and study have been greatly improved.
First, improve the service quality and standardize the front desk service.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to adhering to a good service attitude and warm reception. Answer customers' questions skillfully in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
According to records and statistics, since the company came in 20 years, it has filled in the basic price of steel and aluminum more than 80 times, received more than 30 visitors, ordered more than 300 copies of drinking water, made attendance sheets for employees twice, transferred calls more than 200 times, updated the address book three times, sent and received express mail 100 times, counted purchasing inventory three times, sent and received faxes more than 50 times, and printed documents 65438.
Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.
Strictly follow the company system, so that every entry and exit is registered. Check the intact site of the goods in time, and report the lost or damaged goods to relevant departments for purchase or maintenance in time. According to statistics, from June, 20__, 65438+ 10 to now, * * * has handled the warehousing of various items from various departments for more than 20 times, and the warehousing items are all equipped with corresponding outbound records.
Third, we should focus on the overall situation, regardless of personal gains and losses.
Whether it's working hours or vacation time, the company has a temporary task assignment, and we all obey the arrangement, cooperate with it and make progress without looking for any reason to shirk it.
As a member of Huatian, we will dedicate our strength to serve the company. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the guidance of the department leaders and the opportunities given to us by the company; After working for nearly three months, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!
Four. Work plan for the coming year
20__ years have passed, and the days ahead will be very long. No one knows how to develop in the next 20__ years.
Predictably, I always feel that what I have to do is to work hard and stick to a seemingly relaxed sentence.
It is not easy to learn the advantages of others, evaluate your own shortcomings, learn the advantages of others and express them in your own way. This is my opinion as a person, and I will try my best to do it in the future. A friend once said to me, "Constant efforts and persistence are a real wait, and what comes may be an opportunity for me.". Yes! I believe this sentence, waiting, waiting behind is the need for continuous efforts, always believe that as long as you work hard.
Well, don't sell yourself. Naturally, some people will say it and others will recognize it. The work plan for next year is as follows:
1, strengthen your own work, further improve your skills and strengthen your work skills.
2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.
3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.
4. Working in the engineering department, you should be familiar with the engineering characteristics, construction skills and methods, improve your professional level, and contribute to the engineering work next year.
There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.
Self-evaluation of front desk work 4
_ _ In the past, I have been a receptionist for nearly 9 months before I know it. The contribution of the front desk to the company's development is not as great and direct as that of the company's business, marketing and financial departments, but since the company has set up this position, the leaders definitely think it is necessary to exist. After thinking, I think that no matter what position or job, it is a part of the company's overall organizational structure and is for the company's overall goals. During these nine months, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will make the following comments on my work in _ _.
First, the daily work of the front desk
1. The receptionist is the first person to show the company's image. From June 1 to February 65438, I treated every visiting customer warmly in strict accordance with the company's requirements and pointed it to the relevant office. For the business people who come to sell, I greet them politely and file their practical business cards and brochures for future work, which is nearly 9.
2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment that needs to be bought by himself. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they are on a business trip, I will send a message or call to confirm the hotel details after making a reservation; And the employee's birthday cake reservation. I will confirm the time with the staff one day before the reservation, and inform _ _ that there are birthday wishes on oa on the birthday, and I will order 17 birthday cake in _ _ year.
2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you are not clear, I will email you to check it, and then make a statistical summary, which can be sent to _ _ on time.
4. Organize employee activities. Organize employees to go to _ _ every Wednesday at 5: 00 noon. After the activity, we improved our team consciousness and exercised. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis match, but the effect was unusual. This is also the place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue in the marketing department, and work with him to send gifts to customers and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, I also discussed with Zhang Li to do indoor activities, provide chess, checkers and other activities suitable for indoor play, and organize their implementation, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under study.
Five, _ _ year work plan
1, improve your initiative and communication skills, pay more attention, be careful and do more comprehensive research in all aspects, so as to complete the work better.
2. Strengthen communication with all departments of the company. Knowing the development of the company and the working data of various departments, with these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power. In the past year, I am very grateful to Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague and proud to be in such a company that treats employees well. In the new year, I will work harder and grow with the company. I also wish the company a better and better new year!
Self-evaluation of front desk work 5
If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company.
Since this month, we have done the following work:
First, set up a front desk team.
At present, there are four people at the front desk, and three shifts are implemented in the morning, middle and evening. One in the morning and two in the middle class.
Second, pay attention to coordination with various departments and check in and check out according to the daily room conditions.
Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is a problem, you should be able to actively coordinate with this department to avoid the deterioration of things, because everyone's common goal is for the hotel, and if it is not solved and handled well, it will bring necessary negative effects to the hotel.
Third, solve disputes, deal with problems, and serve first.
Due to the aging of some hotel equipment, it is inconvenient for guests to stay, which often causes complaints from guests. For these disputes and problems, the front office calmly responds, makes positive progress, and solves them properly in time. We have always been patient with the deliberate difficulties of individual guests, smiling and apologizing, always taking the maintenance of the reputation of the hotel as the premise and trying to satisfy the guests as much as possible.
Fourth, there is a lack of smile service.
The reception office adheres to the "three meetings" in daily work, that is, when meeting guests, they will smile, greet and communicate. Service needs a smile. Only by always smiling at the guests can the service be full of vitality, and the guests will feel our heartfelt service. When guests enter the hotel, they address the guests actively, warmly and cordially. A greeting and a language exchange have brought us closer to the guests. But our employees don't always smile, and sometimes they can't speak Mandarin when they check in for guests.
Fifth, lack of sales skills
Due to lack of professionalism, our employees still lack room sales skills. At the same time, the front desk should flexibly grasp the room rate according to the market situation and the check-in situation on the same day. The front desk should also communicate with the security guards in advance, deepen the tacit understanding of cooperation, and adhere to the purpose of "as long as the guests come to the front desk, we will try our best to let the guests stay", and the front desk will shout the price. If the guests turn away because the house price is too expensive, the security guards should cooperate with them to actively reduce the price to retain the guests.
6. loopholes in financial accounts.
Because the process of opening a room at the front desk is done by hand, it is easy to operate artificially; Computer programs can't find out the actual number and price of houses because they can be modified at will; There is a big loophole in this. Fortunately, our employees never fiddle or embezzle their money. But just in case, the financial loopholes at the front desk should be filled as soon as possible.
In order to further improve the quality of our work, cooperate with the sales department to complete the sales task, increase the sales price of scattered rooms in the hotel, and handle all kinds of problems better, so that every guest can come back on a whim and be satisfied, we need to continue to work hard to do better!
1, strengthen business training, improve the quality of employees and improve service quality; As the front desk of the hotel, every employee should respond directly to the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is our focus. Only after training can employees further improve their business knowledge and service skills and better provide quality services to guests.
2. Stabilize the labor force and reduce employee mobility;
3. The aging of "hardware" and the supplement of "software" make up for the aging of equipment by improving service quality;
4. Improve the sales skills of the front desk staff, increase the individual occupancy rate, and strive to complete the sales tasks assigned by the hotel.
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