Everyday when people shop in supermarkets, there will be some situations, that is, when the things they purchased need to be returned, the supermarket will not cooperate directly, so this will cause certain disputes. Of course, consumers Complaints can be made directly. So, how to complain to a supermarket? Let’s find out together. 1. How to file a complaint against a supermarket. First of all, you need to have evidence, such as the cashier’s job number, the cashier’s station number, etc. There are surveillance videos at the cashier. In addition: the main complaint system in the mall is the service desk, and then there is the cashier and loss prevention, that is, the security guard. The store has a store manager on duty. You can go to the service desk to complain first, and at the same time find the store manager on duty. Most of your friends are famous In shopping malls, you can complain louder and it will be better if there are many people watching. Then find the local whistleblowing hotline. Maybe you don’t need to call, but they will be interested if you stop them for an interview. At least they don’t want the client to be interested. 2. How to write a complaint letter refers to the written material submitted to the consumer association when the consumer requests the consumer association to mediate after a consumer rights dispute occurs between the consumer and the operator. Format of complaint letter: 1. The title should begin with “complaint letter”. 2. The complainant’s name, gender, nationality, occupation, unit (group) name, address, and contact number. 3. Name, mailing address, and contact number of the person complained against. 4. Facts and reasons for the complaint. 5. Specific compensation requirements. 6. Finally, the complainant’s signature and date are in the lower right corner. 7. Attached is a list of evidence and supporting materials related to the facts, such as contracts, faxes, air tickets, tickets, vouchers, invoices, etc. In addition, the complainant should submit a copy of the complaint according to the number of persons complained against, and provide new evidence during the complaint process in accordance with the law. 3. What should consumers pay attention to when making complaints? 1. Complaints should be made in a timely manner: When consumers’ rights and interests are harmed due to purchasing or using goods or receiving services, they should promptly complain to the local department that handles product quality issues. Timely complaints are helpful to correctly judge the difference between the degree of damage to the goods and normal wear and tear, and can explain the situation more accurately, especially regarding issues such as service quality. 2. Seek truth from facts: When consumers' rights and interests are harmed, whether negotiating with the responsible person - the production unit or sales or operator, or complaining to the department that handles product quality problems, the situation should be explained or written down realistically, without exaggeration or minimization. , do not distort or conceal the truth. 3. Requests and opinions must be reasonable and legal: the reasons for complaints must be legitimate and comply with relevant national laws and regulations such as the Product Quality Law, the Consumer Rights Protection Law, and the Regulations on Responsibility for Repair, Replacement and Return of Certain Goods. 4. The materials must be complete: when making a complaint, write written materials to the accepting department and provide the invoice or sales voucher when purchasing the goods. 5. The evidence must be conclusive: (1) Provide evidence that the product caused the damage; (2) Provide evidence that the damage was caused by a defect in the product or service.