The automobile three-guarantee policy is the abbreviation of "guaranteed repair, replacement and return" of goods sold by retail commercial enterprises. It refers to a kind of credit guarantee that the seller is responsible for the goods purchased by the buyer within a certain period after the goods enter the consumption field.

: Three guarantees for car contents:

Changing cars: You can change cars after repairing the same fault for more than 5 times. Within the validity period of the three guarantees (the validity period of the three guarantees is 2 years or 50,000 kilometers, whichever comes first), if the repair time of the car exceeds 35 days, or if the repair times exceed 5 times due to the quality problem of the same product, consumers can replace the car.

Return the car: Within 60 days or 3000 kilometers (whichever comes first) from the date when the seller issues the car purchase invoice, if the engine is still abnormal after being replaced twice, the car can be returned. Within the validity period of the Three Guarantees, it is repaired twice due to serious safety performance failure, and the serious safety performance failure has not been eliminated or a new serious safety performance failure has occurred;

Or after the engine and transmission are replaced twice; Or the same main parts such as steering system, braking system, suspension system, front/rear axle, car body, etc. can not be used normally after being replaced twice due to their quality problems. If the consumer chooses to return the goods, the seller shall be responsible for returning the goods. If the household car products meet the replacement conditions, and the seller has no products of the same brand and model, and all products with lower configuration than the original car are replaced by consumers, consumers can choose to return them, and the seller shall be responsible for returning them.

Car owners who have repaired the car for more than 5 days have the right to drive a spare car: during the warranty period, if there are product quality problems in the household car products, consumers will be repaired free of charge by the repairer with the three-guarantee certificate, including working hours and materials.

Excluding cars:

Damage caused by force majeure;

Unable to provide valid invoices and three-guarantee certificates;

Cars are used for rental or other commercial purposes;

The car purchased by the consumer has been informed in writing that there is a defect;

Product quality problems occur and are damaged due to improper disposal by consumers themselves;

Damage caused by consumers' failure to use, maintain or repair products correctly according to the requirements of the instruction manual;

The wearing parts have quality problems beyond their express warranty period;

Cars purchased by enterprises, institutions and government agencies for official production are not included in the scope of automobile three guarantees;

Modification, adjustment and disassembly are explicitly prohibited in the instructions, but consumers modify, adjust and disassemble themselves, causing damage.