First of all, you need to contact the manufacturer of the corresponding brand for identification or go to the Consumers Association to issue a certificate (provided there is enough evidence), apply for Taobao Xiaoer's intervention, and provide the merchant details page commitment and chat record. Negotiate the solution with the merchant.
Matters needing attention in obtaining Taobao certificate:
There are three ways for Taobao to determine the infringement of counterfeit goods. The first way is manual audit of Taobao, the second way is audit of Taobao system, and the third way is brand complaint.
If you verify that the goods are signed by the buyer through the logistics tracking record, please provide a receipt, which is the first copy of the express delivery form. Contact Taobao Logistics Company when delivering goods; The signature in the "Recipient Signature" column should be the same as the "Recipient Name"; If it is not the first copy, please provide me with the proof of signing the logistics red seal.
If you are the seller and receive seemingly consistent problems such as damaged goods and empty containers, please provide the invoice for returning the goods. In view of the receiving problem under the common return address, it is necessary to provide the logistics red stamp proof that the goods in question have been received.
The logistics red stamp voucher is issued by the logistics company that delivers goods to you. The contents of the certificate need to include all the contents in the reference certificate and be consistent with the actual situation. The situation in the package should indicate the specific situation of the goods you saw at that time. Fill in the full name of the dispatching logistics company in the lower right corner of the certificate, and affix the first-class administrative seal (circular) of the courier company (the financial seal and business seal are invalid).