2. "Please sign here."
3. When the number of copies of a newspaper or magazine is wrong:
"I'm sorry, sir/madam. I'll check again and get back to you in 10 minutes."
4. When the newspaper delivery is delayed:
"Hello, sir/madam, there may be an accident in the newspaper today, so the newspaper hasn't arrived yet. I'll call again to find out the situation. If the newspaper arrives, I'll send it to you right away. "
5. "Thank you, goodbye!" The standard language when answering the phone is 1, "Hello! Reception at the front desk! "
2. "May I have your name, please?"
3. What can I do for you? When you can't hear what the other person is saying:
1, "Sorry, sir/madam, I didn't catch what you just said. Would you please repeat that? "
2. "Do you have anything else, sir/madam?"
3. "Excuse me, sir/madam, I repeat what you just said. Do you want it? "
4. "Did you hear clearly?" In the absence of the person you are looking for:
1, "Sorry, he (she) is not in. Is there anything I can tell him or her? "
2. "Thank you, goodbye" on the phone, the standard expression is 1, "Hello, sir/madam! This is reception. Please find Mr. (Miss) XX. " When the person you are looking for is not available:
"Can you tell him or her for me?"
"Thank you, goodbye." When answering users' telephone complaints, the standard language is 1, "Hello, sir/madam! Reception at the front desk! "
2. "Which office are you from?"
3. "Would you please tell me the details?"
4. "I'm sorry, sir/madam, I'll deal with this problem immediately and give you an answer at some time (as the case may be). How can I contact you? "
"Don't worry, we will take immediate measures to satisfy you."
6. "I'm sorry for the trouble."
7. "Thank you for your advice." When users complain during the visit, the standard language is 1, "Hello, sir/madam! Can I help you? "
2. "May I have your name, sir/madam?"
3. "Can you tell me the details?"
4. "I'm sorry for the trouble." If the permission or ability cannot be resolved:
"I'm sorry, sir/madam, but the problem you have reflected cannot be solved temporarily for some reason (explain the reason). I will reflect your situation to the company leaders and give you a satisfactory answer as soon as possible. How can I contact you? " When the complaint cannot be handled immediately:
"I'm sorry to have kept you waiting. I will immediately feedback your opinions to the relevant departments for processing, and I will give you an answer at some time. Please rest assured. How can I contact you? "
"Thank you for your advice." When users borrow umbrellas and trolleys, the standard expression is "Sir/Miss, what can I do for you?" If you borrow an umbrella:
"May I ask the name and contact number of your office?" Because borrowing umbrellas is only for building users.
"How many umbrellas do you need?" If you borrow a cart:
"Excuse me, what's your office phone number? (Users in this building) Or may I have your contact number? (Visiting customers in the building) "The standard expression of discouraging users from stacking items in public places is 1. "Hello, sir/madam, I'm sorry to bother you. Are these items yours? "
2. "Sorry, because this is a public place, there are many people coming and going. Can we help you move to XXX? "
3. "Thank you!" When users apply for indoor engineering maintenance, the standard expression is 1. "Hello, management office, where should I repair the interior?"
2. "Can you leave your name and contact number for maintenance?
3. "Thank you for your cooperation. We will send someone to repair it as soon as possible and give you an answer in about 10 minutes. " Users handle the use of special freight elevators. The standard expression is 1. "Hello, Management Office, when do you need to use the dedicated freight elevator?"
2. "Can you leave your name and contact number for easy contact?"
3. "Thank you, we will park the dedicated freight elevator on the first floor at the time you requested." Discourage guests from using passenger elevators to transport goods.
Or when dragging goods in the lobby with a trolley, the standard expression 1, "Hello, sir/madam! Please use the freight elevator to transport the goods. Because the passenger elevator is unprotected, it is easy to scratch the passenger elevator. If it's not convenient for you to transfer to the freight elevator, I can help you move the goods to the freight elevator room. Please cooperate. "
2. "Hello, sir/madam! The wheels of the trolley you are using are too noisy when running. Can you change the cart or slow down without affecting the normal work of customers on the floor? "
3. "Hello, sir/madam! The goods in your cart are too high, and it is easy to fall down and have an accident. Would you please move them twice? "
4. "Thank you for your cooperation."
5. "Hello, sir/madam! Please don't drag the goods along the aisle, it will easily damage the ground. Would you please use a trolley or carry the goods to the freight elevator? If you don't mind, I can help you. "
6. "Thank you for your cooperation." When returned to the user, the standard language is 1, "Hello, sir/madam! I am from the building property management office, and we will pay a return visit to you according to your suggestion. "
2. "Thank you for your advice. I will immediately feedback your opinions to the relevant departments and give you an answer in about XX hours. "
3. "What's your name, sir/madam?"
4. "Please." Prevent food delivery personnel and food delivery personnel from taking the passenger elevator. Standard expression 1, "Hello, sir/madam! Please take the freight elevator. Because the floor of the passenger elevator is unprotected, the things you send can easily stain the floor of the passenger elevator. If it is inconvenient for you to transfer to the freight elevator, I can help you move the goods into the freight elevator room. Please cooperate. "
2. "Thank you for your cooperation." Elevator post courtesy phrase "Hello, sir/madam, there is an elevator." "
or
"Hello, Sir/Miss, I'm sorry, the elevator just went up, please wait a moment.
"Hello, sir/madam, this is 1 building. Please come this way. " The polite expression "hello, sir/madam" is used to patrol the building.
-When customers ask questions or requests.
"Thank you for your comments and requirements. I will report to the relevant departments as soon as possible and give you an answer as soon as possible. " The polite language at the front desk is "hello, sir/madam, what can I do for you?"
-If you have a visitor,
"May I have your name, sir/madam?"
Sorry, please wait a moment, and we will contact you-if you contact the interviewee, the interviewee is busy and refuses to meet him.
"Sorry, Mr./Ms. XX, he (she) is not in the office now. Please contact him or her next time. " -If the interviewee cannot be reached.
"I'm sorry, Mr./Ms. XX is not in the office now. Please wait a moment, and we will continue to contact you. " -If the interviewee has good contact.
"Mr./Ms. XX, please register here and fill in your visiting unit and various contents. Please sign and return it to the front desk before leaving the building. Thank you! Please take the elevator from here. " —— When the customer returns the items (page B of the visiting register and temporary access card) to the front desk.
"Thank you, sir/madam. Please take your time. "
Good morning, sir/madam. Are you here for the meeting in XX office? This way, please. The XX conference room is here. "
"Hello, sir/madam, here is your tea. Please enjoy it. "
"Hello, sir/madam, if you need help, please contact us and we will try our best to help you." Presidential courtesy "Hello, sir/madam, are you here to visit President X?" -always busy in case of x.
"I'm sorry, sir/madam, but Manager X is very busy now. Please wait here for a while. "
"Please have tea, sir/madam."
"Hello, sir/madam. Mr x invites you to his (her) office. Please come this way. " X is always waiting in the office.
"Manager X is waiting for you in the office. Please come this way. "
"Please have tea, sir/madam." -When the guests leave.
"Hello, sir/madam, the elevator has arrived. Please take the elevator from this side. Please walk slowly. Goodbye. " Good morning, China Industrial and Commercial Bank Guangdong Branch Sales Department.
Good morning, China Industrial and Commercial Bank Guangdong Branch Sales Department. Can I help you?
2. Hello, China Industrial and Commercial Bank Guangdong Branch Sales Department.
Good afternoon, China Industrial and Commercial Bank Guangdong Branch Sales Department. Can I help you?
Good evening, Guangdong Branch of Industrial and Commercial Bank of China.
Good evening, China Industrial and Commercial Bank Guangdong Branch Sales Department. Can I help you?
Ok, just a moment, please.
A moment, please.
5.who are you looking for?
Who do you want to talk to?
6. The line is busy:
8? Sorry, the line is busy.
Sorry, the line is busy.
8? Sorry, the line is busy. Can you call back later?
Sorry, the line is busy. Do you want to call back later?
8? Sorry, the line is busy. Would you like to leave a message?
Sorry, the line is busy. Would you like to leave a message?
8? Sorry, the line is busy. Would you please wait a moment?
Sorry, the line is busy. A moment, please.
7. No one answered the phone:
8? Sorry, nobody answered the phone.
Sorry, nobody answered the phone.
8? Sorry, nobody answered the phone. Can you call back later?
Sorry, nobody answered the phone. Can you call back later?
8? Sorry, nobody answered the phone. Would you like to leave a message?
Sorry, nobody answered the phone. Would you like to leave a message?
Please hold the line.
Please don't hang up.
9. When the other party is unclear:
8? would you please say that again.
Please forgive me.
8? Would you please say that again?
Can you repeat that?
8? Would you please speak a little louder?
Could you speak a little louder?
8? Would you please speak slowly?
Could you speak a little slower?
10, hello, I will transfer these specific businesses to relevant departments, please wait a moment.
I'm afraid I'm not sure. I'll connect you with the extension.
1 1. Please wait a moment. I'll transfer you to the office in charge of receiving complaints.
I'll put you through to extension …, which deals with customer complaints.
12. Sorry, the line is busy. I'll put you through ...
Sorry, the line is busy. I'll put you through to extension ...