The steps are as follows:
1. First find the Alipay APP on your phone and click to open it.
2. On the Alipay homepage, click the "Friends" option in the bottom menu. (As shown below)
3. Click the "Life Account" icon at the top of the page. (As shown below)
4. Enter "EMS" in the search box to search, and then click the "EMS China Postal Express Logistics" menu in the search results. (As shown below)
5. Come to the EMS China Post Express Logistics window, click "I want to query" in the bottom menu bar, and select "Mail Query" in the pop-up menu. (As shown below)
6. Jump to the I want to query window. The default is to query email number. Click "Mobile phone number query", then enter your mobile phone number, and then click to get the verification code. (As shown below)
7. Then enter the verification code into the verification code window for mobile phone number query, and then click the "Query" button at the bottom.
Extended information
Query method:
1. Official website query:
Enter the order number on the query page of the China Postal Express Logistics official website Then you can check the email status.
2. SMS query:
Edit the letters "cd" + "mail number" to get the latest information of the email
3. Number query
Call the customer service number: 11183, press 2 to enter "Email Query", enter the email number you want to query, and press the # key to end.
Ordering methods:
The ordering methods for postal express delivery (EMS) include phone ordering, online ordering, WeChat ordering, SMS ordering, and mobile client ordering< /p>
Place an order by phone: Use a landline or mobile phone to call. After the call is connected, press 1 to enter "Door Collect" and tell the customer service staff your pickup address, contact person and phone number to pick up the package at your door.
Online ordering: Enter "Online ordering" in the "Customer ordering" column of the official website of Postal Express, fill in the recipient's information, and complete the order after submission.
WeChat ordering: China Postal Express Logistics official public account EMS-CNPL
SMS ordering: edit the letters "xd" and send to.
Mobile client ordering:
For Apple phones, you can directly search for "EMS" on the Appstore on your phone to find the EMS client software to download and install
Android Mobile phones can search for "EMS" in major application markets to find the EMS client software to download and install.
Frequently Asked Questions:
1. EMS customer service phone number. Customer service hotline: 11183
2. Log in to the website to inquire. When you query international EMS mail, you can also enter the postal website of the relevant country and region through the query link
3. Log in to the EMS website to enter the user message, and provide the mail number and recipient's specific address in the message. We will help you with your query and tell you the results when we reply to your message.
4. If various inquiries are unsuccessful, the sender should bring the EMS mail details sheet (sender's deposit copy) and receipt to the post office where you sent the EMS mail for inquiry.
5. EMS mail number
EMS mail number has 13 digits, the first two English letters, E is the first letter of the English abbreviation of postal express, and the second letter is The letters are serial numbers (such as EA, EB, ED, etc.), the last two English letters CN represent China, and the middle nine digits are Arabic numerals. Only when the email number is complete and correct can the email information be queried.
6. What should I do if the EMS mail has been sent but there is no information online?
When you cannot find email information on the EMS website, please tell us in the user message. Please provide the EMS email number and recipient's specific address accurately and completely. We will help you inquire and respond to your inquiry as soon as possible.
7. Time for querying EMS mail information:
The validity period for EMS mail acceptance query is: four months from the date of delivery of the mail.
EMS mail delivery information can only be found online after the relevant links have been processed. Generally speaking, email delivery processing information can be found four hours after the email is sent.
8. How to check the shipment with CT prefix number?
When you query the CTXXXXXXXXXCN email, you can log in to the TNT website to query.
9. What should I do if I am asked to provide a copy of the receipt?
Postal EMS business establishment bureaus in various places accept mail inquiries from users free of charge. However, if the customer requires a copy of the recipient's signature, please go directly to the receiving and sending post office for enquiry.
10. How to check cross-strait express delivery?
For information in mainland China, check the EMS official website. For information after arriving in Taiwan, search the first website of "Cross-Strait Express" on Baidu to check the latest news.
Baidu Encyclopedia: EMS