With the enhancement of residents' insurance awareness, many families with conditions will buy some insurance in advance to provide a guarantee for their families' future. In order to better understand the handling process of consumer cases and the claims after insurance accidents, the sales staff of insurance companies will pay a telephone call back to consumers. So, what does the content of the telephone return visit generally include?
Why should we pay attention to telephone return visits?
Telephone call-back refers to the telephone call-back of the insurance company to the customer during the hesitation period after selling the life insurance products for more than one year to inform and confirm the rights and obligations of the insurance coverage.
After the insurance accident, consumers are most concerned about the progress of the case and the settlement of claims. Insurance companies generally call back on the service line, or follow up through on-site survey services. First, they understand the handling of cases by insurance company service personnel; The second is to publicize the claims process to facilitate subsequent claims. Through the full service of the return visit system, help customers solve the problems encountered in the process of claim settlement.
Content of telephone call back.
Article 15 of the "Basic Service Specification for Life Insurance Business" issued stipulates that the return visit of new life insurance business shall include the following contents: (1) Confirm whether the interviewee is the insured himself; (2) Confirm whether the insured has purchased insurance products and whether the insured and the insured have signed as required; (three) to confirm whether the applicant has read and understood the contents of the product manual and insurance tips; (four) to confirm whether the insured knows the insurance liability, liability exemption and insurance period; (five) to confirm whether the insured is aware of the possible losses caused by surrender; (six) to confirm whether the applicant knows the start time, period and rights of the hesitation period; (seven) by stages, confirm whether the insured knows the payment period and frequency. Article 24 of the Measures for the Administration of Information Disclosure of New Life Insurance Products shall include the following contents: (1) Confirm whether the insured has purchased insurance products and whether the insured has personally signed the insurance application form; (two) to confirm whether the applicant knows the starting time, days and rights of the hesitation period; (three) to confirm whether the insured knows the insurance liability and liability exemption; (four) to confirm whether the insured knows that the investment income of investment-linked insurance is uncertain and the actual investment income may suffer losses; The income demonstration on publicity materials is only based on the assumed investment income and does not represent the actual income in the future; (five) to confirm whether the insured knows the deduction items and the deduction ratio or amount; (six) to confirm whether the applicant is aware of the possible losses arising from surrender.
When answering the return visit of the insurance company's special line, first, we should listen carefully to the matters informed by the special line; Second, put forward our insurance service demand in time to realize our interaction and communication with insurance companies; The third is to leave accurate personal information and the most convenient contact information. If there is any change, change it in time to ensure that you can enjoy the relevant services of the insurance company at the first time.