Reprint the following information for reference \xd\\xd\ How to do a good job as a store manager \xd\ \ xd \ 1. The identity of the store manager \ xd \ xd \ 2. The abilities that the store manager should have \ xd \ xd \ 3. What the store manager cannot have. 1. Personnel management 2. Management of shortage \ xd \ xd \ 3. Management of loss 4. Management of cashier \ xd \ xd \ 5. Management of report 6. Management of hygiene \ xd \ xd \ 7. Management of promotion 8. Management of training \xd\\. Xd\13, Emergency Management 14, Cost Reduction Management \ Xd \ Xd \ 15, Safety Management 16, Contact with Headquarters \ Xd \ Xd \ 17, Store Equipment Management 18, Confidential Management \ Xd \ Xd \ VI, Self-inspection of the Store Manager \ \ xd \ xd \ 1. The identity of the store manager \ xd \ xd \ 1. The representative of the company's store \ xd \ xd \ From the moment you become the store manager, you are no longer an ordinary employee, you represent the image of the company as a whole, and you are the representative of the company's store. You must stand in the company's position and strengthen management. \xd\\xd\2. The person who realizes the turnover target \xd\\xd\ The storefront you manage must be profitable to prove your value. In the process of achieving the target, your management and setting an example will be extremely important. Therefore, 5% of the realization of the turnover target depends on your excellent personal performance. \xd\\xd\3. The commander of the store \xd\\xd\ A small store is also a collective, and there must be a commander, that is, you. You should not only give full play to your talents, but also bear the responsibility of directing other employees-to help each employee give full play to his talents, you must influence employees with your own actions and thoughts, and \xd\\xd\ 2. The ability that the store manager should have \ xd \ xd \ 1. The ability to guide \xd\\xd\ refers to the ability to reverse old ideas and make them give full play to their talents, so as to improve turnover. \xd\\xd\2. The ability of education \xd\\xd\ can find the shortcomings of employees and help employees improve their ability and quality \xd\\xd\3. The ability of data calculation \xd\\xd\ to master, learn, analyze reports and data] so as to know their store performance. You must have the organizational ability and cohesion, as well as the ability to master employees \xd\ xd \ 5, good judgment \ xd \ xd \ have a correct judgment in the face of problems, and be able to solve \ xd \ xd \ 6, professional knowledge \ xd \ xd \ for the cakes you sell. \xd\ refers to the necessary management skills \ xd \ xd \ 8, the ability to manage people and time \ xd \ 9, and the ability to improve service quality \ xd \ xd \ refers to making services more reasonable, making customers feel intimate, convenient, trusting and comfortable \ xd. Grow up happily with the company \ xd \ xd \ 11, be honest and loyal \ xd \ xd \ 3. The qualities that the store manager can't have \ xd \ xd \ 1. Go beyond the level, make their own decisions (referring to sudden problems) \ xd \ xd \ 2. Pass the buck. I don't believe that I and my staff can create business miracles \ xd \ xd \ 5. I enjoy \ xd \ xd \ 6. I'm not good at using the advantages of the clerk, but only see the shortcomings of the clerk \ xd \ xd \ 7. I don't want to train my staff, and I don't want my staff to surpass myself \ xd \ \. 9. I don't want to strictly manage the store, but just want to be a nice guy \ xd \ xd \ IV. The store manager's activities for one day \ xd \ 1. Preparation for opening the store in the morning (half an hour before opening the store) \ xd \ xd \ a: confirmation of employees, attendance and vacation, and mental state of personnel. \xd\\xd\B: Inspection of business storefronts: check of inventory, inventory of new goods, display of goods, cleanliness of storefronts, lighting, price, equipment, change, etc. \xd\ xd \ c: Analysis of yesterday's turnover: the specific number is whether it is down or up (find out the reasons) and find out the ways to increase the turnover. \xd\A: Confirmation of today's work priorities \xd\\xd\ What products are you trying to promote today \ xd \ xd \ b: Tracking business problems (equipment repair, lighting, product arrangement, etc.) \xd\\xd\C: cakes and bread in the store. \xd\\xd\3. Lunch at noon \ \ xd \ 4. Afternoon (1: ~ 3: ) \ xd \ xd \ a: Training and talking to employees to boost morale \ xd \ xd \ b: 5. Evening (3: ~ 6: ) \ xd \ xd \ a: Confirm the completion of the turnover \ xd \ xd \ b: Check the overall situation of the store \ xd \ xd \ c: Instruct the successors or agents to pay attention \ xd \ \. A: sell products and try to achieve the goal of the day \ xd \ xd \ b: take stock of goods, collect cash \ xd \ c: make a daily report \ xd \ xd \ d: complete the closing work \ xd \ xd \ e: do a good job of leaving the store (. Service management: attract repeat customers with high-quality service \ xd \ xd \ c: work efficiency management: continuously improve the working speed and quality of each employee \ xd \ xd \ d: manage unqualified products. Generally, there are two situations: \ xd \ xd \ * Retraining unqualified employees \ xd \ xd \ * Dismissal of hopeless employees \ xd \ xd \ 2. Management of out-of-stock \ xd \ xd \ Shortage is the direct reason why the turnover cannot be improved. Every once in a while, we should consciously increase the number of orders to avoid the turnover staying the same or declining continuously \ xd \ xd \ 3. Management of losses \ xd \ xd \ Losses are divided into internal losses and external losses \ xd \ xd \ The store manager must understand that losses have a very serious impact on profits, and in the business of bread, every loss is one yuan. \xd\\xd\A: Internal wear and tear \xd\\xd\ Business stores mainly collect cash, which is the main income of the bakery. If the cashier is damaged due to human factors, it will directly affect the turnover of the store you manage. The biggest human factor is stealing cash or stealing company property in a more subtle way. \xd\\xd\(1) When the shop assistant has the following situations, the store manager should be alert and observe whether the shop assistant has the motivation of attrition \ xd \ xd \ * The employee leaves the store without asking for leave \ xd \ * The shop assistant has no evidence but suspects that others are dishonest \ xd \ xd \ * Xd\* The clerk complained that it was difficult to check the statement with the cash receipts and payments \ xd \ * The clerk complained that there was something wrong with the cash register \xd\\xd\ When the above problems occurred, the store manager should investigate in time, know the root cause of the problems and solve them quickly. \ xd \ xd \ (2) When a shop assistant goes astray, there are several manifestations of \ xd \ xd \ * advanced short overflow, and the cash received is always less than the amount of the statement, even making false statements to match the cash income. \xd\\xd\* products are in short supply, the number of cakes received or the number of settlement verification are inconsistent with the total report, and \xd\\xd\* employees usually buy high-priced goods at a low price \xd\\xd\* employees deliberately give customers less change. Stealing products or cash \xd\\xd\ When the above situations occur, firstly, we must seize the favorable evidence, and secondly, we must resolutely dismiss (report to the company and implement) \xd\\xd\(3) Loss caused by negligence in operation \xd\\xd\* Wrong price tag placement or identification \xd\ \ xd. \xd\B: External loss \ xd \ \ (1) Loss caused by supply, handling or collusion with employees \ xd \ xd \ * There are traces of modification in the delivery list \ xd \ * The delivery list is ambiguous \ xd \ *. * Don't let the shop assistant carefully order \xd\\xd\* When the product enters the store, don't inform the shop assistant \ xd \ * The porter quickly gives the shop assistant or the store manager free samples, and Shi Xiaoen Xiaohui \xd\\xd\* attempts to threaten to inspect his shop assistant \ xd \ * The shop assistant privately * Employees have unusual financial pressure \xd\\xd\(2) Losses caused by improper ordering and acceptance \xd\\xd\* Products that should have been ordered were not ordered, but those that should not have been ordered were \xd\\xd\* Product name, quantity, quality, expiration date and label were not accepted \ xd \ -Order in moderation, but consciously order more for a period of time to increase the turnover \ xd \ xd \-Before ordering, strictly check the inventory and sales \ xd \-refer to previous orders \xd\\xd\- -All defective products shall be rejected. The reasons for the rejected products shall be stated, and the delivery and manager's name shall be signed at the same time \ xd \-For the products that have no delivery bill for the time being, the name and number of products must be recorded, so as to check \xd\\xd\(3) the loss caused by improper return handling \ xd \. * Dirty and damaged products must be returned \ xd \ xd \ * Those delivered without ordering (except for new products, which are notified) must be returned \ xd \ xd \ * The return form should be consistent with the actual number and sent to the headquarters together, and it is not allowed to handle \xd\\xd\* For the return caused by intentional damage by personnel, * Customers bring large bags into the store \xd\\xd\* Customers leave the store with goods without paying \xd\\xd\* Customers eat while walking, without paying \xd\\xd\* Several customers go into the store to shop together to cover up the theft \ xd \ xd \ Encountered the above situation. * Other goods-transferring products are not recorded \xd\\xd\* Compensation to customers is not recorded \ xd \ * Preferences to customers are not recorded \xd\\xd\* Temporary return and replacement are not recorded \xd\\xd\* Promotional goods are not recorded \ xd \ (6) Losses caused by robbery \ xd \ xd \ Preventing robbery is a must-know thing for business at night \ xd \ xd \ * Stores should be bright \ xd \ xd \ * Cash registers should only keep a certain amount of cash \ xd \ * Lights should be turned on at night \ xd \. Xd\* Stay calm and don't panic \xd\\xd\* Carefully observe the characteristics of robbers: age, gender, appearance, color, clothing, height (car, license plate, etc.) \xd\\xd\* Call the police at the first time afterwards, maintain the scene, and make a record of the robbery process for the people present.