English conversation of customers placing orders 1:
1
Are you ready to place an order now?
B: The order will be sent to you next week.
A: Is it to the headquarters?
No, I think it will be sent to your local branch.
Are you ready to place an order?
B: I'll send it to you next week.
Go to the head office?
No, send it to the branch office.
2
Thank you very much for your order.
B: We appreciate your quick service.
A: We'll do our best.
B: We? I will call you again next month.
Thank you for your order.
Please do your best. Thank you.
A: We'll try our best.
We will call you again next month.
three
We didn't? T receive your order yet.
It was mailed last week.
A: Me? I'll check the office again.
What about me? I'll see if there are any mistakes on our side.
We haven't received your order.
B: We didn't receive it last week.
I'll check with the company again.
B: I'll also see if there are any mistakes here.
four
We need to modify the last order.
What is the order number?
A: It's j-223, only twice as much as the second item.
Sure. Me? I'll be happy to take care of it for you.
We need to change the last order.
B: What's the order number?
Answer: j223. The order for the second project is doubled.
Ok, no problem. I'm glad to serve you.
five
A: Me? I'm here to see the purchasing agent.
B: Him? He is not in the office now.
A: Can I wait?
Yes, he should be back soon.
I'm here to visit the purchasing manager.
He is not in the office now.
Can I wait for him?
Please, he should be back soon.
six
A: Me? I am the purchasing agent here.
B: Me? I want to give you a copy of our new catalogue.
A: Me? I'll put it in my file.
Thank you very much,
I'm in charge of purchasing here.
B: We have a new catalogue for you.
I'll file it.
B: Thank you very much.
seven
Do you usually buy in bulk?
Our standard order is 500 cases at a time.
A: We can easily handle such a large order.
B: We? I'll let you know next time we need to place an order.
Do you usually order in large quantities?
B: Our standard order is 500 cases at a time.
A: We can easily produce this quantity.
B: We'll let you know when we need to place an order next time.
eight
A: If I place an order now, when can you deliver the goods?
B: That depends on the size of the order.
A: It's almost the same as last time.
B: We should be able to send it to you right away.
A: If we place an order now, when can we deliver it?
B: It depends on the quantity ordered.
A: It's similar to the last order.
B: In that case, we can deliver the goods immediately.
nine
This is our last order in the near future.
Oh? Is there any trouble?
A: No, we? We just piled up a lot of raw materials.
B: Please let me know if you are ready to order again.
This is the last order. We won't place any more orders for the time being.
Oh, is there a problem?
A: No problem, but there are too many materials in stock.
B: Then please contact me when you need to place an order again.
10
A: Do you have anything like this in stock?
B: May I have a look?
Yes, here you are.
Yes, we can provide you with this.
Do you have something like this in stock?
B: May I have a look?
A: Here you are.
Well, here we are.
1 1
A: We'd like to order some.
B: This is the standard size.
Can you supply us immediately?
Yes, we have a lot on hand now.
A: We'd like to order some of this commodity.
This is the standard size.
Can you supply it immediately?
Yes, we have a lot of stock at present.
12
This is what we need.
I don't know? I don't think this is a standard size.
A: It? That's not true. It's a little big.
B: In that case, we won't? T have any in stock.
This is what we want.
B: I don't think this is the standard size, is it?
No, it's a little bigger than the standard one.
B: In that case, we have no stock.
13
Is this the part you need?
Yes, that? That's right.
How much do you need?
B: We? I'll take everything you can give us.
Is this the part you need?
Yes, that's right.
How much do you need?
B: Buy as much as you have.
14
I know you want to increase the order.
Yes, we must double it.
A: Me? I'm not sure we have that much.
B: Can you check it for me?
I know you want to increase the order.
Yes, we must double it.
I'm not sure there are that many now.
B: Would you please check it?
15
I checked the supply of the material you asked for.
B: How does it look?
A: We? I have a lot,
Good. Me? I'll place an order for you right away.
I checked the stock of the materials you asked for.
B: How about that?
A: We have quite a few.
B: Great. I'll place an order with you right away.
16
A: I just got a reply about our existing stock.
I hope it's good news.
Of course, we can handle your order.
B: Boy, me? I'm really glad to hear the news.
I have just been informed of our current stock.
I hope it's good news.
A: Well, your order is all right.
Wow, that sounds great.
17
How many orders do you want to increase?
B: The quantity we need is three times that of the original order.
A: Me? We must check to see if we can handle it.
B: Please. we? We are in urgent need of this material.
How many orders do you want to increase?
B: It's three times as much as before.
I have to check to see if we can afford so much. 、
B: Thank you. We really need these materials.
18
We didn't? T have enough materials at hand to deal with this matter.
B: When will you have more?
By the end of next month.
B: Me? I'm not sure we can wait that long
A: The existing stock is not enough to meet your order.
B: When will you get the goods?
A: At the end of next month.
I'm afraid we can't wait that long.
19
A: We? We will place a big order soon.
B: This is a very popular commodity.
A: We? You'll really need it.
B: In that case, me? I'll leave some for you.
We will place a big order soon.
This product is in great demand.
A: We really have to make a reservation.
B: In that case, I'll leave some for you.
20
A: We? Re out of stock on your order.
Do you have any suggestions?
A: We can give you something better at the same price.
B: Good. Do it.
A: We don't have the products you ordered from me.
What do you suggest?
A: We can give you something better at the same price.
Ok, let's get started.
Customer places an order English conversation 2:
2 1
A: Our order stipulates "irreplaceable".
B: We don't have the parts you need.
Can we? Don't use this. It won? t
Work.
Look, what about us? Ll send someone to pick it up, at
That case.
A: this is clearly stated in our order? Reject the substitute? .
B: We don't have the parts you want.
A: We just can't use this. It's no use.
Oh, I see. In that case, let's pick it out.
22
Can we use j- 123 instead of j?
1 13?
B: Is the price the same?
Yes, still the same.
B: We have no problem.
A: can j-113 be replaced by J- 123?
B: Is the price the same?
A: The same.
B: That will do.
23
A: We? Re having a hard time fulfilling this order.
B: Is there a problem?
A: We? Re out of stock of many of our goods.
B: Excuse me? Let's see what can be substituted.
A: There is something wrong with our supply this time.
What kind of questions?
Several items are out of stock.
B: We're here to see if there is anything that can replace it.
24
A: Is it possible that we can use this instead of you?
B: Me? I have to check with our engineer.
A: Me? I'll wait for your news.
B: Me? I will reply to you as soon as possible.
Is it possible to replace this with a substitute?
I have to consult an engineer.
Then I'll wait for your news.
I will reply to you as soon as possible.
25
A: Me? I'm afraid the product you replaced
No? Not working.
Is it too big?
A: yes, that one? That's right.
I see. We? I'll take another look at your specifications.
I'm afraid your substitute can't work.
Is it too big?
A: Exactly.
B: Oh, we'll check your specifications again.
I don't know. Let me ask.
26
We may have to postpone delivery of three items.
On this order.
B: That? This is not good.
Can we substitute these things?
I don't know? I don't know. Me? Let me check.
A: There are three items in this order that must be delayed.
That's not good.
Can you replace these products with substitutes?
27
We need these things right away.
B: We? We don't have a red adapter.
If you have blue ones, send them.
B: OK, we can do it right away.
We need this thing right away.
B: The red connector is out of stock.
If you have a blue one, please send it to me.
Ok, I'll do it right away.
28
A: How? Has the order come?
B: We? Re going to replace it with a better product.
The third point.
Same price?
B: Of course.
What about the goods we ordered?
B: We'll replace the No.3 product with better quality.
A: Is the price the same?
B: Of course.
29
A: That's about it.
Yes, I think so.
All we have to do is sign the contract.
We can do it at tomorrow's meeting.
A: It's almost over.
B: Yes.
Just sign a contract for the rest.
B: Let's sign it at tomorrow's meeting.
30
Is the contract ready now?
I think we need to discuss the fifth one
Terms.
Do you want to do it now?
B: Now is the right time.
Is the contract ready now?
I think article 5 needs to be discussed.
Do you want to discuss it now?
B: It will be fine now.
3 1
We need to make some amendments to this contract.
Can we do it now?
No, I need to talk to the head office.
B: OK. Jean? Let's get together again next week.
A: There are several changes in this contract.
B: Is it okay to modify it now?
No, I have to talk to headquarters first.
Well, let's get together again next week.
32
A: We? We must type this contract as soon as possible.
My secretary can start at once.
A: I think all the changes are obvious.
She won? Without any trouble,
We must type the contract as soon as possible.
My secretary needs to be able to call now.
A: I think all the changes are obvious.
There won't be any difficulty for her.
33
Are you ready to sign?
Of course I am.
A: Here? This is a pen.
B: Thank you.
Are you ready to sign?
Well, you can sign it.
Here is a pen.
B: Thank you.
34
Where do you want me to sign?
B: Right here.
A: How? What is that?
B: That? It's good.
Where do you want me to sign?
B: Right here.
A: That's all right.
B: Yes.
35
Can we? T sign the contract yet.
B: Why not?
A: Some changes are still necessary.
B: Let us know when you are ready.
We can't sign the contract yet
B: Why not?
A: Some places need to be revised.
B: Then, please tell us when it will be ready.
36
This clause must be amended.
B: just write the change in with a pencil, and then we? Land line (short for landlines)
Reenter.
Can you read it?
Oh, of course.
A: This clause must be amended.
Please correct it with a pencil, and we will retype it.
Can you see it clearly?
Oh, no problem.
37
A: who will sign the contract
Your side?
General manager.
Can I make an appointment to see him?
B: Yes. Sometime next week will be fine.
Who signed the contract on your behalf?
Our general manager.
Can I make an appointment to see him?
Ok, let's do it sometime next week.
38
A: Me? I'd like to have a look at this before I leave.
Sign it.
B: Of course. Take your time.
A: I think it is good.
B: Please sign your name at the bottom.
I want to read it again before signing the contract.
Sure, take your time.
A: There seems to be no problem.
B: Then, please sign here.
39
A: Here? This is my signature.
B: and mine.
A: Jean? Let's go out and celebrate.
I think we all need a drink.
I already signed it.
Me too.
Let's go out and celebrate.
I think everyone needs a drink.
40
A: Here? This is a copy of your contract.
B: Good. Me? I'm glad we? We're all done.
Yes, it is? I'm glad it's finished
You can say it again.
This is your share of the contract.
Great, I'm glad everything is settled.
A: Yes, just finish it.
B: Yes.