1. The social security card is a smart card in an IC card, which contains a central processing unit (CPU) and has a powerful encryption and decryption operation function, which can better protect the information security of cardholders.

2. According to the requirements of the People's Bank of Ministry of Human Resources and Social Security and China, the social security cards loaded with financial functions follow the security mechanisms defined in the Social Security (Personal) Card Specification and PBOC

2. Specification respectively in the social security and financial application environments, and the key management systems are independent of each other. All departments can only inquire about the information authorized by their own departments, thus effectively protecting the personal privacy and information security of cardholders.

(2) Who are the issuing banks of social security cards? How to choose the issuing bank?

There are six social security card issuing banks: Dongguan Bank, Guangfa Bank Dongguan Branch, China Bank Dongguan Branch, China Construction Bank Dongguan Branch, China Industrial and Commercial Bank Dongguan Branch and China Agricultural Bank Dongguan Branch.

the insured unit can choose any of the above banks as its card-issuing bank and sign an agreement with it. Among them, in order to ensure the consistency of the card used by the insured with the original financial account, the following units need to issue new cards according to the original issuing bank:

1. The units participating in the comprehensive basic medical insurance will be issued by Guangdong Development Bank Dongguan Branch;

2. People who participate in social basic medical insurance in villages (communities) will be issued cards by Dongguan Bank.

for flexible employees (including those who pay medical insurance premiums in bulk and those who receive unemployment benefits, the same below), individuals can choose any of the above banks as card-issuing banks, and the insured can only choose the card-issuing bank at the service point of the social insurance agency to which they belong with the original and photocopy of their ID cards. Among them, the above-mentioned personnel participating in comprehensive basic medical insurance need to issue new cards according to the original issuing bank, that is, the card will be issued by Dongguan Branch of Guangfa Bank.

(3) how do the insured units apply for social security cards in the renewal of social security cards?

Insured units need to go through the following procedures to renew social security cards for their employees by means of unit bundling:

1. Select a card-issuing bank and sign a card-issuing service agreement with it.

2. After receiving the notice from the service point (hereinafter referred to as the service point) of the social security agency to which the insured belongs, the unit administrator will present the Social Security Card Application Registration Form (hereinafter referred to as the application registration form) and related materials to the service point with the original ID card. After checking the identity of the unit administrator, the service point staff will hand over the relevant materials to the unit administrator to take back to the unit and distribute them to the insured person to fill in.

3. If the photo of the insured's second-generation card is printed on the application registration form, the insured can authorize the use of the photo for business card printing without collecting electronic photos; If not, the insured person needs to take photos of the second-generation card in the photo studio that has been included in the electronic photo collection service unit of the social security card in our city (see the "Social Security Card" column on the homepage of the social security network in our city for the list of photo studios), and paste the photo receipt in the corresponding position on the application registration form.

4. The insured person carefully checks, supplements or modifies the information on the application registration form and returns it to the unit administrator in time.

5. The unit administrator collects the application registration form and other relevant materials of the unit and returns them to the service point within the established time limit.

6. After the service point staff check the application registration form and other related materials submitted by the unit administrator, the unit administrator will receive the Social Security Card Application Registration Summary.

7. After 3 working days of successfully submitting the application registration form and other relevant materials to the service point, the unit administrator will present his original ID card to the social security card of the issuing bank to receive the card at the outlet.

8. The unit administrator should hand over the card to the insured person for signature within 5 working days after receiving the card, and remind the insured person to go through the card activation formalities at any branch of the card-issuing bank in my municipal area with his original ID card and social security card as soon as possible. According to the relevant regulations, the card activation formalities must be handled by himself, and cannot be handled on his behalf.

Tips:

In the process of applying for the application registration form and other relevant materials of our company at the service point, if the unit administrator is unable to come for some reason and entrusts other personnel of our company to act as an agent, the original ID card of the agent and the original valid unit certificate (with the official seal of the unit) shall be provided.

2. In the process of getting the social security card from the issuing bank, if the unit administrator is unable to get the card for some reason and entrusts other personnel of the unit to do it for him, the original ID card of the agent and the original Power of Attorney for Getting the Social Security Card (stamped with the official seal of the unit) shall be provided.

(4) how do flexible employees apply for social security cards during the renewal of social security cards?

flexible employees (including those who pay medical insurance premiums in bulk and those who receive unemployment benefits, the same below) need to go through the following procedures to renew their social security cards as individuals:

1. After receiving the notice from the service point of the social security agency to which the insured belongs (hereinafter referred to as the service point), they should apply for social security cards at the service point with the original and photocopy of their ID cards.

2. Service point personnel provide individuals with the Confirmation Sheet of Card Issuing Service, and individuals will confirm the card issuing bank on the spot, and then print the application registration form and submit it to individuals to fill in.

3. If the application registration form is printed with a photo of personal second-generation card, the individual can authorize the use of the photo for business card printing without collecting electronic photos; If not, individuals need to go to the photo studio that has been included in the electronic photo collection service unit of social security card in our city to take photos of the second generation card (see the "Social Security Card" column on the homepage of our social security website for the list of photo studios) and paste the photo receipt in the corresponding position on the application registration form.

4. Carefully check, supplement or modify the information on the application registration form and return it to the service point within the established time limit.

5. after the service point staff check the application registration form and other related materials submitted by individuals, both parties sign for confirmation.

6. After 3 working days of successfully submitting the application registration form and other relevant materials to the service point, I will present my original ID card to the social security card of the issuing bank to receive the card at the outlet and go through the card activation procedures.

Tips:

In the process of selecting the issuing bank and applying for the registration form at the service point, if I am unable to come for some reason and entrust another person to do it for me, I need to provide the original and photocopy of the agent's ID card and my ID card.

(5) how can I get the application registration form after the insured unit signs the card issuance service agreement with the bank? When can I get it?

after the insured unit signs the card issuing service agreement with the bank, the next step is to get the application registration form and other relevant information according to the notice of the service point. Because the application registration form provided by the service point contains the basic personal information of the insured person, the barcode of the identification form and other information, each insured person's application registration form is unique, so the unit does not need to copy the application registration form for the insured person to fill in, but must apply at the service point and distribute it to the relevant insured person.

since social security cards are distributed by units and by stages, the service point will renew the signed agreements by stages according to the card issuance plan. Therefore, when the units enter the renewal stage, the service point will inform the corresponding units to collect the application registration form and other materials. Please pay attention to the relevant notice of the service point for the specific collection time.

(6) do I need to take photos when I renew my social security card? When and what size photos were taken?

according to the relevant provisions of article 9 of Ministry of Human Resources and Social Security's measures for the administration of social security cards of the people's Republic of China (No.47 [211] of the Ministry of Human Resources and Social Security), the social security card must contain the photo information of the cardholder. Therefore, in the process of data collection for social security card renewal, it is necessary to collect the electronic photo data of the social security card applicant. In order to maximize the convenience of the insured, the social security agency will try to extract the electronic photo of the applicant's second-generation card through relevant departments and print it on the application registration form.

after the applicant receives the application registration form, if the personal second-generation card photo is printed on the application registration form, the individual can authorize the use of the photo for business card printing without collecting electronic photos; If not, individuals need to go to the photo studio that has been included in the electronic photo collection service unit of social security card in our city to take photos of the second-generation card (see the "Social Security Card" column on the homepage of our social security network for details), and paste the photo receipt in the corresponding position on the application registration form.

(7) how does the insured handle the card activation formalities after receiving the card?

social security card contains two accounts: medical account and financial account. The two accounts have two corresponding passwords, namely, the consumption password of the medical account and the financial account, which need to be set by the insured person when activated and consumed by the password.

after receiving the card, the cardholder should go through the activation procedures for the two accounts as soon as possible, with the original ID card and social security card (if both the old and new cards are from the same issuing bank, the old card should be brought to the issuing bank for destruction, otherwise, only the new card should be brought), and two account passwords should be set when handling.

the social security card can only be used after activation and password setting (password setting and activation are done at the same time, and the required information is the same). The cardholder can pay the corresponding social security benefits and carry out related financial applications with the medical account and financial account of the card.

Tips:

According to the relevant regulations, cardholders need to go to the card-issuing bank to activate their social security cards in person with the relevant information. If it is impossible for them to do it by themselves due to special circumstances, please consult the relevant card-issuing bank and follow the relevant regulations of the card-issuing bank. For details of the contact information of each card-issuing bank, please refer to the "Social Security Card" column on the homepage of our social security network.

(8) how to deal with the social security card of employees who leave their jobs or move to other units after the insured units receive the card?

after the insured unit takes back its social security card, if it is found that the insured has left his post or cannot give the card to the insured, it can apply to the card-receiving outlet of the corresponding card-issuing bank and return the unsent social security card to the outlet, and the staff of the outlet will notify the insured to get the card by telephone. If the social security card has been accumulated in the card-issuing bank for more than 18 days due to the inability of the insured or other reasons, the card will be destroyed by the card-issuing bank, and if the insured continues to participate in the insurance, it will be treated as a social security card.

(9) how is the social security card charged?

1. The first card issuance is free of charge. In the future, if the card needs to be reissued or replaced due to the loss reporting, damage or change of card information, the charges will be implemented according to the Notice of the Provincial Labor and Social Security Department and the Provincial Department of Finance on the Charge of Social Security (IC) Cards (Guangdong Labor and Social Security Agency [23] No.169) or newly issued documents. At present, the fee for social security cards is 2 yuan/Zhang.

2. When reporting the loss of the social security card, the loss reporting fee is exempted.

3. The social security card financial account is exempt from the annual card fee and small account management fee.

(1) what should I do if my social security card password is forgotten or locked?

if the cardholder forgets the password of the medical account or financial account of the social security card, or the card is locked due to continuous incorrect password input, he/she must go to any branch of his/her card-issuing bank in our municipal area with the original and photocopy of his/her ID card and social security card to unlock and reset the password.

(11) how to report the loss of the social security card?

if you find that your social security card is lost or stolen, please apply for loss reporting immediately in order to avoid unnecessary losses. The issuing bank will freeze the use of the card in time after receiving the report of loss.

please apply for a replacement card as soon as possible after reporting the loss, so as not to affect personal social security and financial related business.

loss reporting is divided into oral loss reporting and written loss reporting:

1. oral loss reporting. Cardholders can go through various channels, such as the service telephone number of the issuing bank or online banking, and go through the written loss reporting procedures as soon as possible within 5 natural days from the date when the issuing bank accepts the oral loss reporting, otherwise the oral loss reporting will automatically become invalid and the card will be resumed. After the loss reporting fails, the cardholder shall bear all the economic losses caused by the loss of the social security card.

2. report the loss in writing. With the original and photocopy of my ID card, the cardholder shall go to any branch of the card-issuing bank in our city to report the loss in writing, and the report will take effect immediately after the report is completed. If I fail to report the loss in time, the cardholder shall bear the economic losses caused.

Tips:

According to the relevant regulations, cardholders need to go to the card-issuing bank to report the loss of their social security cards in person with the relevant information. If they can't handle it by themselves due to special circumstances, please consult the relevant card-issuing bank and follow the relevant regulations of the card-issuing bank. For details of the contact information of each card-issuing bank, please refer to the "Social Security Card" column on the homepage of our social security network.

(12) how to cancel the loss reporting?

if the cardholder finds the card after reporting the loss but before going through the formalities of replacing it, he can use the original and photocopy of his ID card and social security card, and if he has reported the loss in writing, he must also bring the original application form to any branch of the issuing bank in our municipal area to apply for cancellation of reporting the loss and resume the use of the card.

Tips:

1. After the loss reporting procedures are cancelled, the original social security card will be used again.

2. Even if the original social security card is retrieved after the card replacement procedure, it is not allowed to cancel the loss reporting.

3. According to the relevant regulations, the cardholder should go to the card-issuing bank to cancel the loss reporting of the social security card in person with the relevant information. If it is impossible for him to handle it by himself due to special circumstances, please consult the relevant card-issuing bank and follow the relevant regulations of the card-issuing bank. For the contact information of each card-issuing bank, please refer to the "Social Security Card" column on the homepage of our social security network.

(XIII) how to apply for a replacement card?

if the social security card is lost, after reporting the loss in writing, the cardholder can go to any branch of the card-issuing bank in our city with the original and copy of his ID card to request for a replacement card. The process of card replacement is as follows:

1. Apply for card replacement at any branch of the issuing bank in our city.

2. after accepting the application for card replacement, the cardholder pays the corresponding social security card cost and receives the payment voucher.

3. The staff of the outlets shall go through the formalities for confirming the replacement card.

4. After 3 working days after accepting the card replacement business, the cardholder will present his original ID card and the card replacement application form to the acceptance service outlets to get the card, and at the same time go through the card activation procedures.

Tips:

1. During the period of loss reporting and card replacement, the medical account and financial account are suspended, and the medical account and financial account are frozen accordingly.

2. After completing the card replacement procedures, even if the original card is retrieved, the original card can no longer be used, and the issuing bank will no longer accept the refund procedures for the card cost. The original card can be submitted to the issuing bank outlets or destroyed by itself.

3. According to the relevant regulations, the cardholder needs to go to the card issuing bank to apply for the replacement of the social security card in person with the relevant information. If it is impossible to do it by himself due to special circumstances, please consult the relevant card issuing bank and follow the relevant regulations of the card issuing bank. For the contact information of each card issuing bank, please refer to the "Social Security Card" column on the homepage of our social security network.

(14) how to change the card?

In case of one of the following three situations, the social security card needs to be replaced, and the card replacement procedures should be handled according to the same process as the replacement card:

1. When the card surface is dirty, incomplete and unrecognizable, or the chip is damaged and can no longer be read or written on the special equipment, the cardholder needs to go through the card replacement procedures at any branch of the card-issuing bank in our municipal area with the original and photocopy of his ID card and social security card.

2. If the photo on the card surface is changed, the cardholder shall go through the card replacement formalities at any branch of the card issuing bank in our municipal area with the original and photocopy of his ID card, social security card and photo receipt.

the photo receipt is handled in the same way as the photo receipt in the social security card application, that is, the cardholder will go to Dongguan social security card by himself.