JD.COM Mall Customer Service Hotline: 400-606- 5500.

JD.COM Mall Customer Service Hotline: 9506 18.

Customer service in JD.COM can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; Video customer service refers to customer service mainly in the form of voice and video; Voice customer service refers to customer service with mobile phone as the main form.

Based on the rapid development of Tencent WeChat, WeChat customer service, as a brand-new customer service method, has appeared in the customer service market. Wechat customer service relies on WeChat; Exquisite technical conditions, integrating all functions of text customer service, video customer service and voice customer service, have unparalleled advantages.

Introduction of Customer Service Hours in JD.COM

95 1 18 is the national customer service telephone number of jingdong finance, and the service time is from 9: 00 to 22: 00, and it is open on holidays. If you want to inquire about the white bill business, the current reference dialing sequence is: 95 1 18, and then click to enter according to the voice prompt: press 1 for ordinary white bill business; Please press 2 if the account is stolen; Please press 3 for flash payment service; Please press 0 for direct labor transfer; If the manual seat is busy, it is recommended to contact Jingdong Financial Online Manual Customer Service. Online customer service time is 9:00-24:00, and smarter robot customer service will answer your questions 24 hours a day.