price fraud:
1. The meaning of price fraud. Price fraud refers to the behavior that operators use false or misleading price forms or price means to deceive and induce consumers or other operators to trade with them.
2. Specific manifestations of price fraud. According to the "Regulations on Prohibiting Price Fraud" issued by the State Planning Commission, the price-setting behavior or price means adopted by operators in purchasing and selling goods.
A fraudulent act shall meet the following requirements:
1. The operator has the intention of fraud. Operators have the subjective mentality of deceiving others and hoping to make profits through cheating.
2. The operator has fraudulent behavior. Business operators make the appearance of things inconsistent with the objective truth by fictional facts or concealing the truth, including acts and omissions.
3. Consumers fall into wrong judgment because of the fraudulent behavior of operators, that is, there is a causal relationship between fraudulent behavior and wrong judgment.
the so-called value fraud refers to the fact that operators use false information to mislead consumers into buying products that are inconsistent with the actual value. For the fraudulent behavior of operators, they should be ordered to make rectification within a time limit, their illegal income should be confiscated, and a fine of less than five times the illegal income should be imposed.
to sum up, in the process of processing the refund, it can be handled according to the relevant laws and regulations of China's civil code, or it can be negotiated and signed with the other party.
Legal basis:
Article 49 of the Civil Code of the People's Republic of China
If the parties enter into a contract in the form of a contract, the contract shall be concluded upon signature, seal or fingerprinting by all parties. Before signing, sealing or fingerprinting, one party has fulfilled its main obligations, and the contract is established when the other party accepts it.
a contract shall be concluded in writing as stipulated by laws and administrative regulations or agreed by the parties. if the parties fail to do so in writing, but one party has fulfilled its main obligations and the other party accepts it, the contract is established.